Greystar Property Management

Hello, This is in response to the rejected complaint. The maintenance team here at Keystone does a full trash and dog waste sweep 1st thing every morning Monday through Friday. We do have another deep pet waste sweep scheduled for the week of 5/9/2016. As I stated in my last response, we are in the process of hiring a full time grounds person so that our maintenance team is not pulled away from their daily responsibilities, also we will be implementing a doggie DNA program where residents will be required to register their pet so that we know which pet owners are violating our pet policy. Our hope is that this program will act as a deterrent to pet owners who are tempted to not pick up after their pet. If you see someone not picking up after their pet, please let me know so I am able to take care of this right away. I would like to invite the resident to come in and personally discuss this issue with me. Thank you! [redacted] Community Manager

Hi [redacted], I have attached an email I sent on 5/13/16.  I will also include this response below.  Please utilize this email as your in writing acknowledgement that we will honor a 30 day notice once your contract goes month-to-month.  Additionally, please feel free to stop by the leasing office, and the manager can certainly sign something for you that says we utilize a 30 day notice once a contract goes month-to-month.The Renewal Letter that you attached is the Renewal Offer I was referencing.  I will use your attachment as confirmation that you have received this document. Please let me know if we can provide anymore assistance on this matter. Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution pending.
I appreciate you looking further into this issue. I have attached the documentation that I have showing the final payment I made. The money order that was in possession with the current [redacted] Management, has since been sent to the collection agency you submitted this claim to.
Sincerely,
[redacted]

We apologize for your mothers difficulties. Xcel has restored your mothers townhome to normal, we spoke to her this afternoon and she expressed that she is happy with the result. She has never expressed any interest in transferring to another apartment.  Your mother had nothing but positive...

feedback for our staff and the way we handled the situation. If a transfer is something that she wants to do, please have her come to the office. The issue was caused by an underground Xcel line that they have since repaired.

We have followed up on this request.  After further review, we discovered the check was scanned in on July 3rd as indicated by the resident.  The bank declined the payment due to a poor image scan which was automatically reversed by our system on July 10th.  We have a new team in...

place who is still in the process of learning the system.  We will credit the late fees charged to the resident.  She will receive a credit on her account that she can use towards her rent for August.  The resident has been contacted and we feel the issue has been resolved.

Initial Business Response /* (1000, 11, 2015/09/24) */
This complaint was received by the Denver Corporate Office. I called the tenant and informed her that I am forwarding this information to the Orlando office as well as to her complex so that the issue can be addressed appropriately at her...

local level.

I would like to take a moment to respond to the complaint filed regarding Keystone Apartments grounds. I understand we have received complaints about pet waste around the property.  Unfortunately, pet waste has become an issue due to pet owners not picking up after their pets despite pet...

stations with pet waste bags being located at several locations around the community.  At this point,  we have signed with a company who will come and do a deep clean sweep on all our grounds picking up all feces. This is scheduled to take place on Wed/Thurs April 20-21st. We then will be hiring a full time grounds person so that our maintenance team is not pulled away from their daily responsibilities.  In addition to these steps, we will be implementing a doggie DNA program where residents will be required to register their pet so that we know which pet owners are violating our pet policy. Our hope is that this program will act as a deterrent to pet owners who are tempted to not pick up after their pet. The first time I heard about this was 4/1/2016. No too sure why the resident has not come in or contacted me in the office to talk to me about her concerns. I am available anytime if she would like to come talk to me. I also am not sure who this [redacted] is that the resident is leaving messages for? Thank you for your time.[redacted]Community ManagerKeystone Apartments ###-###-####[redacted]

Complaint: [redacted]
I am rejecting this response because:From: [redacted] Manager <[redacted][email protected]>Date: February 15, 2018 at 3:28:21 PM MSTTo: [redacted] <[redacted]Subject: CarHello Jessica,Thank you for emailing and apologizing for the chain of events that occurred the other day. I will let [redacted] know that you apologize. I understand how terrible it is to have an unexpected expense when you live paycheck to paycheck. Unfortunately, the parking policy is very clear. Below you will find reference to the lease about parking. Please know that I sympathize with your situation as I have been in the same predicament. I can sure tell you, that was an expensive lesson learned for me. I am sorry your car was towed, and am even more sorry that I cannot do anything to assist you. Normally we have no control over the timing of the tow company, only the parameter to which they tow. In your case, a paying resident came to us with the information that a car was parked in their spot. At which point he had to call the tow company to move the vehicle. Due to the policies in place, we cannot assist you financially. I know this is not the resolution you were looking for, but  I hope your day is looking up and we are here to do what we can should you need anything in the future. 21. PARKING. We may regulate the time, manner, and place of parking allcars, trucks, motorcycles, bicycles, boats, trailers, and recreational vehiclesby anyone. We may have unauthorized or illegally parked vehicles towedunder an appropriate statute. A vehicle is unauthorized or illegallyparked in the apartment community if it:(10) is parked in a space marked for other resident(s) or unit(s); or
Sincerely,
[redacted]

Reserved spaces are clearly marked by signs and warn residents not to park there. It is at the sole discretion of the tenant who is paying for that parking spaces as to when a vehicle is towed out of their space for unauthorized use. Parking in another tenant's reserved space is a clear violation of the community parking rules, regardless of the amount of time the vehicle is in that spot. We apologize this has caused you an inconvenience, but we are unable to refund towing fees due to parking violations.