Greystar Property Management

We are currently working on refunding the applicant in a timely manner. All deposit refunds can take up to 30 days to process. In this case, the refund has been processed and a check is being cut and mailed from our [redacted] office. The applicant should be receiving their refund within the next 5...

business days.

Complaint: [redacted]
I am rejecting this response because:The information provided from the apartment complex was completely false. No one, and I mean no one, called me past February 16th. I have no missed calls regarding this situation at all and never once received any voice mail, no emails and no written letters stating any of this information. Even the "Move Out Statement" was generated on May 10th which is likely when they received the complaint from Revdex.com and decided that they wanted to cover their backs and say they tried contacting me. I will be expecting the refund as they stated "A move out statement has been posted for her and a check is in the process." However, I would like to request mailing confirmation and the ability to track this just to be clear they are following through.I am appalled that any company would blatantly lie about this situation but I appreciate the efforts of Revdex.com.Thank you.
Sincerely,
[redacted]

[redacted],Based upon the photos you submitted, it appears the vendors did everything to possibly cover your furniture including the kitchen table. I do not see any pictures of paint marks on your kitchen table nor any dust marks on a couch or rug. Access to your kitchen was never blocked off and was not necessary to fix your upstairs bathroom. Your townhome does have two full bathrooms, while one was inoperable, we do understand the inconvenience, but a full custom renovation of the bathroom was necessary and this can take a little more time that you may have anticipated. There are also no pictures of the backyard with any tools or supplies in the area. As for the tools in the hallway, it is difficult to say when they were left out, but I have been authorized to credit back one days worth of rent to your ledger for the inconvenience.

Hi [redacted] has a weekly pest control service in place to take care of any issues that may come up. As recommended, the property has installed rodent bait stations around the community. While, you noted that other residents are having a pest control issue,...

it is imperative for those residents to contact the office for treatment. The entire property went through an elevator modernization project. During this time, the property made accommodations to residents who could not take the stairs. If you would like to discuss options of being let out of your lease with the community, please let us know.

Hi [redacted], We have pest control available at the community weekly. If you would like to setup treatment, please contact the leasing office. If the treatment available does not work for you, you are welcome to contact an outside company for your needs. The elevator modernization project has been completed so you should not have any inconvenience from the repairs going forward. Living on the first floor, you should not have been too impacted by the project but we apologize if you had to take a different route to your apartment during this time. We are happy to ask the property staff to clean the trash enclosure in your area. We hope this will resolve your issues here and you can enjoy your home at [redacted].

This is a property that does not belong to the Mountain Division of Greystar so I am not sure how to direct this former resident.  I have notified the proper region in [redacted] to look into this, since this could have been a Greystar property when this resident lived there.  This one is so...

hard to determine how to help as the resident is not being properly helped by the new management company who has taken over this property.  Our office has sent his information to the [redacted] region for resolution.  Thanks so much for reaching out.

Good morning, after your conversation with the property manager this morning it has been determined that they will waive the charge for the bathtub resurfacing. They will also waive your cleaning charge when you provide the invoice you paid for having the apartment professionally cleaned. If you...

have questions regarding this, please reach out to the property manager directly at 303-427-3828. Thank you.

Complaint: [redacted]
I am rejecting this response because:[redacted], Former Manager...

at the [redacted] after being asked to waive the $250.00 fee to pay the maintenance man for coming out to my apartment after hours to get the heat into the bedroom and back part of the house reduced it to $100 and had the assistant manager tell me she was able to waive $150 in regard to the maintenance of heat.  I called Greystar Property Management as heat is allowed as an after hours maintenance call.  When I called in to leave a message about the heat, the outgoing message mentioned heat as an issue that one can leave a message directly for the on-call maintenance man.  I have had an issue with no heat in the bedroom, dinning room, kitchen, and bathroom for several weeks.  I had to sleep with the oven on it has been so cold.  I had been at a friend's house and he said call and leave a message and if they need you there they will let you know or otherwise they can come out and you can get some heat.  He called himself first and there was no response.  I kept leaving his apartment and going to mine to wait for maintenance but they did not come.  Then, I called and said I didn't have heat and also texted after the maintenance man called because I would go to my apartment and check if he was around and then go back to my friend's apartment.  After awhile I was concerned that I would miss the maintenance man and texted so he would not come and not find me and leave when I went back to my friend's house to get my keys.  Maintenance finally came and I was surprised that it was someone I know, and had been to my apartment before.  He said I can just get in with my key since I know you.  So, we did that.  Some heat was coming up from when I tried to turn on the valve in the morning at about 5:00 am before I left for work.  It was a little warmer in the living room but the rest of the house was still cold.  He didn't go into the rest of the house so I didn't discover that until he left.  I remembered that last year a new thermostat was installed because the old one never triggered the heat to come on.  Anyway what I attempted in the morning did do something but maintenance said it takes a long time to get heat to circulate through the apartment especially since there is not good airflow because of the layout.  He said leave the thermostat all the way up past 90 degrees and there should be heat coming up.  He also said I am subject to reduction of heat at times as a result of air bubbles in the pipes since I am on the 3rd floor.  She declared that she was overriding the maintenance man's assessment of the problem, advice and opening of the heat valve so heat would go throughout the house.  (The maintenance team was threatened after that because she didn't understand the issue and wanted a guaranty that the problem with heat hear would not recur here. Since I am subject to air bubbles which means the pipes have to be drained and other variables to guaranty there will never be a heat issue is unrealistic.)The next day [redacted] said she was overriding the maintenance man's decison in the heat issue and using his key since I would have to make him wait to go and get mine.  She called me a liar on the heat issue and said I had to pay his wages.  The first notification of a fee was a notice on the door of a small remaining rent balance which was her fee with no explanation as to what it was for, she made it a rent balance notification which I think is quite scary.  When I asked her what it was for, she said the maintenance man's wages.  She had virtually increased my rent by $250.00 at whim by using the "Short Balance Notification" which is used for when you are less than $100. short on the rent.  My lease does not have a provision to allow her to do that or to charge a fee for anything she mentioned.  The $100 fee [redacted] left on my account is not legal according to the lease and I am requesting it be removed.  I am not satisfied with a fee reduction that is not part of my lease."The Colorado State Warranty of Habitability cites heat as follows:  There is no or insufficient heat and/or the heating facilities do not comply with the applicable law at the time of installation and they are not maintained in good working order, specifically:"Greystar Property Management asked [redacted] to waive the fee and said it didn't seem appropriate which is why she reduced it.  [redacted] is no longer manager here. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It was cleaned on the 20, 21. However nothing has been cleaned since and there is garbage and poop all over again
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The blinds were not broken due to my pet or me. I don't know why Greystar can assume such. The blinds fell out of the windows while I was using them upon move in. If Greystar talked to the super intendants they would know as such. They instructed me to not do anything about them that it was the issue of the original builder in the building. I will absolutely not be paying for the blinds. I should have noted it in the system but after instructed not to I trusted in their people. The other wear and tear I will not be paying for are the grates to the stove (was I not supposed to cook or use the stove?) and to repair the apartment walls. The only damages that occurred to the walls were from hanging normal photos. I have never in all my years of renting been charged for the repainting of a space which has historically been the responsibility of the property owner. The colors of the walls remained the same the entire time.I never used the bottom lock on the door so that was unknown to me that it was broken as the handle functioned as usual the entire time. Maybe someone tried breaking in my apartment and I was unaware. But that was not done by me. I will not be paying for any normal wear and tear damages. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Its another frustrating example. The complex I lived in was [redacted] in Denver. The response indicates they do not know the complex I lived in, yet a week ago I received a check from [redacted]. When I moved out I left my parents address to have the check mailed to in Indiana. The check came directly to my PA address, which tells me someone does know the location of my previous apartment. I am satisfied with the refund for the deposit, but I still need the overpayment of my final rent addressed. This was not itemized on the check I received.
Sincerely,
[redacted]

We have spoken to this applicant and Mr. [redacted] is satisfied that the issue has been handled in a positive manner and should see his return deposit in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have looked into this particular situation and spoken to this former resident.  All issues/complaints have been taken care of and resolved to our mutual satisfaction.

Revdex.com:
The business has complied with my request in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They issued a new renewal letter that included the 30 day notice terms (see attached).
Sincerely,
[redacted]

Once again, despite our application stating we have right to obtain all application fees and deposits as liquidated damages if an application is withdrawn, all monies minus the application fee have been refunded to [redacted]. Proof of refunds with dates and most recent email stream from February attached.

Complaint: [redacted]
I am rejecting this response because:I cannot be asked to go back 1 to 3 years to find a check they do not have a date or check number for. I do not know where I banked and cannot be expected to drive to all banks within the Denver area to may be find the check. The creditor says I have paid and there is no working number for them. I asked Keystone to call the creditor and ask them for proof of payment. This should be no problem. It does not make sense that I have written two checks for this debt and still Keystone refuses to update their records. The creditor says I have paid so what is the problem? If they haven't cashed the checks once again then what am I supposed to do? I cannot help it they wont take my money. It is not my fault they keep bad records and cannot keep anyone on staff for a decent period of time who knows the whole story. Bottom line, I have paid these questionable charges without delay twice. Keystone did not keep a record of it. They are a huge company bullying a single individual and they happen to be in the wrong. I have told them of their mistake and they refuse to accept it. I would imagine they have their creditors contact information and can call them to see I have paid this and it is erroneous to have put it on my credit report. What is a little person like me supposed to do? They could at least give me a working number for their creditor so I could clear my name. Keystone refuses even this. The carpet for which the questionable damages were for was over five to seven years old and thus I am legally not responsible for anyway. Keystone refuses to tell me the date the carpet was installed. Keystone is in the wrong and bending laws for their benefit.  
Sincerely,
[redacted]

While we maintain that the amount due is valid, in order to find a resolution we are willing to accept Ms. [redacted] forfeiture of security deposit and close out the account as paid in full.

I just spoke to the resident and explained the lease that she signed was a legally binding document.  However, we are going to look into any/all possibilities to try and assist in making her transition and move out a little easier.  I am contacting the Community Manager at The Boulders and...

also relaying her information to the Regional Property Manager for their input and recommendations.  I have asked them to get back directly with the tenant for resolution.

I have asked for this past resident to provide me with the copy of the check that was cashed by us, or check number so we can look it up in our system. We can't just call the collection company and say that it has been paid in full, unless we have proof that they will ask for. I have no problem what...

so ever helping her out but I need to gather information I can put in front of the collection agency.Thank you! [redacted]