Greystar Property Management

*** *** ***Due to tight parking for our residents at this communityWe have informed all the residents that they must always have their assigned parking permit on their vehicleBecause the property hosts a light rail station stop we get lots of commuters parking in our community and that
takes away spots for the residents and their guestsWe have visible signs in the community about parking permits required or you will be towedThe residents have also been highly educated regarding how to parkAgain, all residents have a parking permit for their cars and have been given a guest permit for any friends or family visitingIf they need an extra permit then they would come to the office and get an extra temporary pass The parking process is explained at move in and we give monthly reminders through the resident email portalThe guest that was towed was only a few feet from a posted sign, the resident she was visiting had a guest pass to provide to her and the towing company refunded her $as a hook feeThe management at *** has been more that fair about this process and stands by the program they have in place for the residents and the visitors

Good morning, after your conversation with the property manager this morning it has been determined that they will waive the charge for the bathtub resurfacingThey will also waive your cleaning charge when you provide the invoice you paid for having the apartment professionally cleanedIf you
have questions regarding this, please reach out to the property manager directly at 303-427-Thank you

The resident was advised that we do not create a month to month contract. The resident was also advised that by checking the box "month to month" on the renewal form he would then go month to month as outlined in the lease. He chose to give a day notice instead. The
problem has been resolved and notice accepted

Complaint: ***
I am rejecting this response because: The email and phone calls between the manager and myself specifically included instructions to black out the routing numbers, bank acct numbers.... This was per the manager's request of which I agreed with---but then the regional said -no blacking out. I have all of the emails and notes from the conversations and still no one seems to notice I sent bank deposits, bank statements and asked what else I needed to send. Yes, they were blacked out--but that was precisely what I was instructed to do--and what I was comfortable doing. And by the way, I have tried to get back on-line and re-apply but not surprise there--it does not allow the application to go forward at all. This was not just some misunderstanding--if was vindictive, ugly and quite discriminating and intentional. I was informed that the credit check nor the background check was ran--. Why not? We paid the fee to have that done--it is required---I want these people to know exactly how high our credit ratings are and how great our character and history is because unlike those we are dealing with--we are helpful and decent people. These people at *** *** and at the Regional Greystar office in *** simply are too full of their own confusion and mistakes to stop spouting policy and admit they made several errors and mistakes and are full of miscommunication. So, what can they do at this point? Yes, they can have IT not let our application be filed. They can say that the apartment types we wanted are no longer availableand they can be as evasive and difficult to contact as possible. All these things they are doing, right now. It is beyond this manager or regional guy to say-- hey, we are here to go forward. Nope, they simply cannot get there from here by being so full of themselves. If they didn't know it--they deserve reprimand, corporate oversight and lessons on how to be humble enough to eat their mistakes and apologizeI will not hold my breath. No, this is not resolved--and I've stated the intentional roadblocks and difficulties in reapplying. It is not a coincidence and neither is all of those at Greystar that are turning a blind eye to the insults making this better. Letting these young, hot-headed, inmature people operate in a vaccum only leads to them being full of their authority--and to discrimination/litigation. I can prove, at this point, that I was not given an opportunity to meet the criteria and that I was mislead, insulted and then mislead further. With malice and forethought-- yes, I am convinced that is true.
Sincerely,
*** ***

We would love to address this consumers complaint, however, we are unsure which property this person is talking about. In order to try and help with the situation, we would need a little more information. Once we have the name of the property we can do some digging and inquiring to try
and best assist this former resident. Thanks so much for following up

Complaint: ***
I am rejecting this response because:The information provided from the apartment complex was completely falseNo one, and I mean no one, called me past February 16thI have no missed calls regarding this situation at all and never once received any voice mail, no emails and no written letters stating any of this informationEven the "Move Out Statement" was generated on May 10th which is likely when they received the complaint from Revdex.com and decided that they wanted to cover their backs and say they tried contacting me. I will be expecting the refund as they stated "A move out statement has been posted for her and a check is in the process." However, I would like to request mailing confirmation and the ability to track this just to be clear they are following through.I am appalled that any company would blatantly lie about this situation but I appreciate the efforts of Revdex.com.Thank you
Sincerely,
*** ***

All reserved parking areas are clearly marked with signage notifying others not to park in these spacesThese marked parking spaces are reserved by other tenants, and require a monthly feeWhen a vehicle is in violation of the parking policy and is occupying another resident's reserved space, it
is the responsibility of the lease holder to contact the towing company and provide documentation verify the space is reserved under their nameIn most cases, the office is not notified of violations in reserved parking spacesIf the office is notified, we do our best to find the vehicle owner and have the vehicle moved before the tow company is notified.Regarding any maintenance issues with the apartment, we show all work order request have been completed for your apartmentIf you have any pending work orders please notify the leasing office and we would be happy to address any issues you may be experiencing

Complaint: ***
I am rejecting this response because:I also sent an email on 8/29/at 4:pm that was ignored and lead to the email on 8/31/The reason I have declined to meet with management is because of situations such as this when they say they have responded to me and would like to provide dates there is "no he said she said" just the factsSo I prefer to keep correspondence on paper so there is no confusionI have had to email management about this for the past five weeks with this issue persisting there is management onsite everyday and this issue persist everydayThey have responded to most of my emails but the response to the emails does not translate in immediate action days have gone by with no trash being picked up I have pictures timestamped proving thisAs I type this 9/9/there is trash outside my apartment as you can see in the attached picture*** at *** *** also likes to refer to the trash being left by the elevator and fail to mention that my apartment is a corner apartment right next to the elevator sharing a wallAlso they talk about a trash services which also ignores the trash to get on the elevatorThe day they will not let me out of my lease but have said in emails that this is an issue they cannot preventThis may not be an issue they can prevent but this should definitely be an issue they can resolve and if they cannot resolve this issue then I will be let out of my leaseThere should never be days that go by with trash being left outside my apartment especially when the leasing office is open days a week and they have been made aware of the issue on multiple occasions
Sincerely,
*** ***

*** *** ***Due to tight parking for our residents at this communityWe have informed all the residents that they must always have their assigned parking permit on their vehicleBecause the property hosts a light rail station stop we get lots of commuters parking in our community and that
takes away spots for the residents and their guestsWe have visible signs in the community about parking permits required or you will be towedThe residents have also been highly educated regarding how to parkAgain, all residents have a parking permit for their cars and have been given a guest permit for any friends or family visitingIf they need an extra permit then they would come to the office and get an extra temporary pass The parking process is explained at move in and we give monthly reminders through the resident email portalThe guest that was towed was only a few feet from a posted sign, the resident she was visiting had a guest pass to provide to her and the towing company refunded her $as a hook feeThe management at *** has been more that fair about this process and stands by the program they have in place for the residents and the visitors

We have looked into this particular situation and spoken to this former resident All issues/complaints have been taken care of and resolved to our mutual satisfaction

Complaint: ***
I am rejecting this response because:The main reason for my frustration was not that we were denied the usage of that particular restroom; however, it was particularly troublesome for women working similar schedules to shower in one bathroom for weeks on endThe area of frustration is that our entire main floor of our home was unusableWe did not have access to the Kitchen to cook or eat and were forced to eat out every day, our backyard was covered in construction materials and supplies so we were unable to take our dog to the backyard, my new kitchen table has white paint splatters on it now due to careless painting, I was forced to deep clean my brand new couch and rug, as they were covered in white powder and we spent full days cleaning the dry wall dust from every surface of our home as it was not properly protected from the construction zone in which we were livingAlso, our dog drank the leaking water from the broken pipes and became violently illThese are issues that would be difficult to handle for a few days or maybe a week; however, we were stuck living like this for more than weeks and these were unacceptable living conditions. I have attached photos of our home during this time for your reference
Sincerely,
*** ***

The property management company said that they would reach out to me and help me resolve the issues (Contract issue, service issues, billing dispute)They lied to the Revdex.com in my last complaint and said they tried to resolve the issue with me....this is not the caseNo one has reached out to me to resolve the issues in my original complaint. They need to resolve my issue ASAPThey need to stop lying and saying that they have spoken to me and tried to resolve my issue when they haven't

Hello ***, I have reviewed the final account for your apartment regarding painting and cleaning charges. While we did have to paint and clean the apartment you lived in once you moved out, we are willing to work with you on the charges. Please reach out
to *** at *** after 1:00pm today or sometime next week Thank you, *** ***

The property management company said that they would reach out to me and help me resolve the issues (Contract issue, service issues, billing dispute)They lied to the Revdex.com in my last complaint and said they tried to resolve the issue with me....this is not the caseNo one has reached out to me to resolve the issues in my original complaint. They need to resolve my issue ASAPThey need to stop lying and saying that they have spoken to me and tried to resolve my issue when they haven't

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Greystar Property Management are very easy to work with in resolving issues with managers.
Sincerely,
*** *** ***

Hello ***, I have reviewed the final account for your apartment regarding painting and cleaning charges. While we did have to paint and clean the apartment you lived in once you moved out, we are willing to work with you on the charges. Please reach out
to *** at *** after 1:00pm today or sometime next week Thank you, *** ***

The complainant had bounced multiple rent checks to the property and was required to pay via cashiers check, money order, or credit card, in other words, sufficient funds for the remainder of the lease term. This policy is set forth in the lease agreement the complainant had signed.
The lease has a maximum of bounced checks allowed, the complainant bounced checks before the notice requiring sufficient funds was sent. The checks were returned stating "insufficient funds" by both our bank and the complainant's bank. There are fees associated with returned checks and late rent, which are also set forth in the lease agreement. In regards to the grounds, the property's groundskeeper's sole job is to pick up pet waste, trash that residents leave behind as well as maintaining the trash enclosure areas. Please feel free to reach out with any questions

We have spoken to this applicant and Mr*** is satisfied that the issue has been handled in a positive manner and should see his return deposit in full

Hello,According to our records the first work order for the leak in the upstairs shower was submitted on 04/16/Our maintenance team made attempt to fix the problem before we called one of our specialized vendors out to assistDuring the first attempt to fix the issue the wax ring was replaced
on the toilet and 2nd was caulking the showerAfter these two items were replaced in your unit we received another call that you were still having leaking issues in your upstairs bathroomAfter that is when we called the vendor out to come and look at the problem*** *** was called on 4/27/to come out to look at the problem in the unitThey came out on 04/28/at 8:52amWe were told by *** *** that the shower pan, shower valve and shower door need to be replaced and they all need to be custom made which will take additional time as these are not sizes that are kept in stockThey came back on 05/19/with the shower valve at 9am and they finish work by 5pm on the same dayOn 05/24/the vendor came back to install the trim and arrived around 10am and the job was done by 1pmThe Resident was informed in the beginning of this process that it will take a while to complete due to the custom order of the shower pan, door and valve. On 05/11/appointment was scheduled with our vendor to do drywall repair since the leak was fixed and we were waiting for the custom pan and shower door to arriveThey arrived around 9am to begin work in the unit to begin covering the hole in the ceilingThey were covering the hole and removing tiles in the bathroom upstairs/showerThey returned on the 05/12/to start texturing and to finish removing old tilesOn the 05/18/they came back with new shower pan to install itAll of this was done and completed by 05/18/Since the new shower doors were needed *** glass was scheduled to go in on Wednesday 05/24/to take measurements for the sliding glass doorThe door just came in on 06/09/and they were scheduled to be installed on 06/15/and that would be the final touch for this whole project.We have been diligent in trying to complete the project in their unit as quickly as possibleIn addition, there is another full bathroom and an additional half bathroom in this unitWe are also planning to give this resident a unit clean after the door is done being installed at their convenience

Complaint: ***
I am rejecting this response because: The company has taken no responsibility in this matter, blaming the towing company they have contracted withThe property manager reported a sign was hung near where I was parked which has not occurredIt seems like a simple request, to have towing signs posted in the parking lot in which there are parking restrictionsThe management continue to argue that this is a legitimate operation meanwhile countless cars continue to be towed without warningAgain my request is for a full refundI would have never parked my car there if the parking lot would have been adequately designated.
Sincerely,
*** ***