Greystar Property Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution pending
I appreciate you looking further into this issueI have attached the documentation that I have showing the final payment I madeThe money order that was in possession? with the current *** *** Management, has since? been sent to the collection agency you submitted this claim to
Sincerely,
*** ***
?

I am speaking about? *** *** ** ***
*** * ***
*** ***? Thank you,*** ***? | SrMortgage Loan Officer*** ***? NMLS: 217380|Colo Lic: ***?

Reserved spaces are clearly marked by signs and warn residents not to park thereIt is at the sole discretion of the tenant who is paying for that parking spaces? as to? when a vehicle is towed out of their space for unauthorized useParking in another tenant's? reserved space? is a clear violation of the community parking rules, regardless of the amount of time the vehicle is in that spotWe apologize this has caused you an inconvenience, but we are unable to refund towing fees due to parking violations

Hi ***, we are sorry to see your initial experience was negative, but we were glad we were able to get a hold of you and rectify your concerns!? It was a pleasure having you work with us and we are always here at the office if you have any more concerns or questions.? Thank you
again!?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
? Greystar Property Management are very easy to work with in resolving issues with managers.?
Sincerely,
[redacted]

Hello [redacted], My name is [redacted], and I filed complaint [redacted] with the Revdex.com regarding a dispute between myself and Greystar Property Management Since filing that claim, I have worked out a mutually beneficial resolution to my complaint directly with the property management company? At
this time, I would like to close my complaint? No further action is necessary with this request Thank you very much for looking into my complaint, and have a great week?

Could you please let us know which apartment complex you are referring to, as we manage quite a few in the Denver Metro area and we have no manager with the name of Tory.? We would need some more information from you in order for us to properly look into your issue - which we would be more than
happy to do.? Thank you so much

We have followed up on this request.? After further review, we discovered the check was scanned in on July 3rd as indicated by the resident.? The bank declined the payment due to a poor image scan which was automatically reversed by our system on July 10th.? We have a new team in
place who is still in the process of learning the system.? We will credit the late fees charged to the resident.? She will receive a credit on her account that she can use towards her rent for August? The resident has been contacted and we feel the issue has been resolved

Initial Business Response /* (1000, 9, 2015/11/20) */
To whom it may concern;
In regards to Complaint ID#: XXXXXXXX
Consumer: [redacted]
Per the lease agreement (security deposit agreement) dated 1/23/the parties involved agreed to the following: Landlord agrees that, subject to the
conditions listed below, this security deposit will be returned in full subtracting the contractual carpet-cleaning fee of $and the minimum professional cleaning fee of $
The agreement then continues to detail the conditions for a full return of the security depositThe consumer was charged $for cleaning, $for drip pans, $for keys, and $for carpet cleaning in accordance with the signed addendumWe have attached detail that supports our charges
We have followed all proper documentation and upheld our agreements we now ask that the record of this complaint be voided and removed from our history as it is an invalid complaint
Initial Consumer Rebuttal /* (3000, 11, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well first of all Greystar, thanks you for finally responding in some fashion After repeated messages left at your corporate office and with the complex manager I finally hear from you and it took a Revdex.com complaint to finally have this response Your customer service is some of the worse I have ever seen
Now for my response to your rebuttal I will accept your the $carpet cleaning fee, the $and the $lost key fee I refuse to accept the doubling of the cleaning fee to $and the drip pan fee of $ The Apartment cleaning check list was incorrectly reported and the best we can figure the cleaning people put the wrong apartment number on the sheet the drip pans were shiny and the apartment was extremely clean at move out We have repeatedly asked for pictures to back up the deductions and [redacted] said she would get this to us but never has The check list details a filthy apartment and I saw first hand how much time and effort those girls put in to cleaning before they moved out The apartment check list goes on to talk about the dirty dishwasher and they didn't even have a dishwasher in the apartment because it was removed per their request at the start of the lease Obviously this is NOT their apartment I will accept $and nothing less If you can provide pictures of the apartment I would be happy to review them

Initial Business Response /* (1000, 11, 2015/10/21) */
We apologize for any inconvenience encounted with the auto pay systemTypically a final utility bill will be assesed after the final day indicated on the lease We will do our best to look into any error made and if applicable issue any
refund due
Initial Consumer Rebuttal /* (3000, 13, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, as they did take the final utility bill out the month after we leftBut the following month after THAT (months past) they tried to withdrawal rent AGAIN as if I still lived there when I didn'tI am asking for the refund of $that was charged by the bank I closed when I moved because of NSF...(for a payment that was attempted to be withdrawn from my account illegally after I moved out!) So I am asking to have the $check sent to me to compensate for your mistakeI even told [redacted] to make sure my info was deleted when I received an email stating I was going to have rent withdrawn and she so surely assured me it was changed over...only for a day later to get a charge from my bank because [redacted] still tried to withdraw the funds

Due to these residents having to deal with issues that we could not resolve we have agreed to let them out of their lease with a day notice

Complaint: [redacted]
I am rejecting this response because:
It was cleaned on the 20, However nothing has been cleaned since and there is garbage and poop all over again
Sincerely,
[redacted]

We are sorry to hear that you have had some difficulties with our previously managed property, [redacted] at the [redacted].  Due to the fact that we no longer manage this property, it is going to take some research to figure out what has transpired and how to resolve this matter.  We are...

looking into this and will get back to you as soon as we have any information.

We would love to address this consumers complaint, however, we are unsure which property this person is talking about.  In order to try and help with the situation, we would need a little more information.  Once we have the name of the property we can do some digging and inquiring to try...

and best assist this former resident. Thanks so much for following up.

At this time, if the resident feels that she's being treated differently than other Alta Springs residents, I am going to direct her to the towing company for resolution and answers to the allegation.? We use a 3rd party company and? do not tag/ticket/tow the vehicles from the management
office level.? I do? have photos of other vehicles that have been ticketed/towed from the exact parking spot and can have full assurance no one is being targeted.? ?

[redacted] was the first resident in a brand new apartment built in the final quarter of 2016. The following items are beyond "normal wear and tear" and are accurate charges to the former resident; door handle lock was broken completely, sizeable hole in the bedroom door, and every blind in the apartment had to be replaced due to pet damage. Because [redacted] was the first resident to occupy a brand new apartment, there should not have been these type of damages upon moving out after only 1 year of residency.

Our application states that all funds paid (application fee, administrative fee, and holding deposit) will be forfeited for any reason other than denial for credit. Despite this policy, [redacted] was refunded the holding deposit for customer service purposes. We had to wait for approval to...

refund her the additional administrative fee. Once this was approved, we left messages for her with no response. If she had contacted us at any point, she would have received the remaining amount. A move out statement has been posted for her and a check is in the process. Move out statement attached.

As part of the application process, all applicants are required to complete an application, undergo a credit and criminal background check, and provide verifiable proof of incomeProof of income may be in the form of paycheck stubs from an employer, a recent tax return, or three months of
consecutive bank statementsGreystar, and [redacted] Apartments, complies with all Fair Housing laws and allows all applicants, business owners and individuals the same opportunities to apply and approve for an apartment? [redacted] applied online for an apartment at [redacted] on May 4thBefore the application could be processed, it was requested that [redacted] provide proof of incomeHe was unable to provide paychecks due to be self-employedHe was then giving the option to provide a recent tax return, and/or three months of consecutive bank statements[redacted]’s wife provided two months of bank statements, but blacked out the entire page of informationThe only legible information on the bank statement was one depositNo other information was visibleIt was explained to the applicant that they would need to resubmit the bank statements, without the information blacked out so that we could properly verify the income to ensure it met the properties income guidelinesThe applicant refused to provide this information, stating is was not necessary and that the staff only wanted this information to steal their identity and sell their information onto the black webThe staff again informed the applicant that verifiable proof of income was necessary to properly process the applicationAfter several emails and phone conversations, the applicant again refused to provide proper documentationAt this point the application was cancelled on May 9th, due to lack of verifiable income, and the [redacted] was refunded his full security deposit and application feesAt no time was [redacted]’s credit run, nor was any of his information shared, or processed[redacted] was informed that he may reapply at anytime, but would be required to provide proper proof of income as part of the application process

Initial Business Response /* (1000, 9, 2015/11/20) */
To whom it may concern;
In regards to Complaint ID#: XXXXXXXX
Consumer: [redacted]
Per the lease agreement (security deposit agreement) dated 1/23/2014 the parties involved agreed to the following: Landlord agrees that, subject to the...

conditions listed below, this security deposit will be returned in full subtracting the contractual carpet-cleaning fee of $85.00 and the minimum professional cleaning fee of $75.00.
The agreement then continues to detail the conditions for a full return of the security deposit. The consumer was charged $150 for cleaning, $20 for drip pans, $30 for keys, and $85 for carpet cleaning in accordance with the signed addendum. We have attached detail that supports our charges.
We have followed all proper documentation and upheld our agreements we now ask that the record of this complaint be voided and removed from our history as it is an invalid complaint.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well first of all Greystar, thanks you for finally responding in some fashion. After repeated messages left at your corporate office and with the complex manager I finally hear from you and it took a Revdex.com complaint to finally have this response. Your customer service is some of the worse I have ever seen.
Now for my response to your rebuttal. I will accept your the $85 carpet cleaning fee, the $75 and the $30 lost key fee. I refuse to accept the doubling of the cleaning fee to $150 and the drip pan fee of $20. The Apartment cleaning check list was incorrectly reported and the best we can figure the cleaning people put the wrong apartment number on the sheet. the drip pans were shiny and the apartment was extremely clean at move out. We have repeatedly asked for pictures to back up the deductions and [redacted] said she would get this to us but never has. The check list details a filthy apartment and I saw first hand how much time and effort those girls put in to cleaning before they moved out. The apartment check list goes on to talk about the dirty dishwasher and they didn't even have a dishwasher in the apartment because it was removed per their request at the start of the lease. Obviously this is NOT their apartment. I will accept $210 and nothing less. If you can provide pictures of the apartment I would be happy to review them.