Groupon, Inc.

Hey Jenifer,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew **ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I've found...

this purchase, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses, where you made the same purchase. Because we weren't aware of this second account and because the transaction you described had already been refunded in your original account, the purchase remained in your second account as well as on your credit card statement.Typically after 3 days from purchase, all sales are final. However, snce this is your first experience with Groupon, I am able to offer a one time exception in this case. A refund of $62.00 will be issued to your credit card shortly.  Please let me know if there's anything else I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am so sorry for the difficulty you...

experienced redeeming your Groupon. I do apologize that we can't guarantee timely appointments since our merchants handle a large influx of new customers and get fairly busy. While most Groupons are final sale after 3 days from purchase, I see that you were refunded to Groupon Bucks on October 17, 2016, as an exception to our policy. It looks like you have spent some of those Groupon Bucks and still have some remaining on your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We've issued you a full refund and returned the amounts to your paying card and Groupon account,...

respectively. Please allow up to 10 business days for the credit card refund to be reflected on your statement.I’ve also emailed you directly from [redacted]@groupon.com via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Their customer service is completely awful.  Even in this complaint rsponse, you can tell that they did not fully read.  There was no additional transaction started by ME on 8/26.  I received an email from someone saying they were Groupon and after that there was over $1,000 of  fraudulent activity on my card that was used with Groupon.  As for the trade in - I understand how trade in works.  The point was that the first representative offered it and then the second representative said that I was not eligible.  However- in going to the Groupon site yesterday in order to retrieve some more detailed information for my complaint with the Attorney General, it said that I COULD do a trade in on that day only!  Had I not gone to the site on my own, I would have never known.  So once again, poor customer service.So yes, I reject the response because you did not fully address my concerns and your customer service is awful.  (Also, there was no detailed email sent to my email address as indicated in your response.) However, since I happened upon the trade in offer on the site yesterday, my money has been returned to me.  I will be guarded in my use of Groupon in the future - if at all - after the trade in vouchers are used.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]I’m sorry you’re having trouble using your Groupon. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive...

Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your [redacted] Therapy voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $49.00 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.Thank you,[redacted]Supervisor.Groupon Customer SupportTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 11119123
I am rejecting this response because:To accept the response means that they have provided a resolution they are just asking me for additional information.  I will accept a response when a resolution has been reached.  My groupon email is a[redacted]@gmail.com.I have attached a copy of their email to me 1/28
Sincerely,
Dalana [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order# [redacted] and...

[redacted];I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your reservation for the [redacted]...

Beach Resort. We are not able to refund, the hotel denied the refund stating that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request. In addition, if the reservation was canceled, the standard penalty will apply.I have reached out to the hotel again and unfortunately, we have not been offered an approval. I have issued $50 in Groupon Bucks as a courtesy, given the inconvenience, this has caused you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because:Unresolved. Complaint is going nowhere, I have had five different people tell me the same thing. Nothing!
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.Our Merchant Support Team works closely with our merchants when offering Groupon deals through our site, and deals are not created or offered...

without merchant consent. While we have not received any other reports of this business not being aware of their Groupon offer or not accepting Groupons, we certainly take these types of issues seriously. If a merchant has a deal offered on the Groupon site that they did not intend to offer, we ask that they contact our Merchant Support team directly so that we may resolve any issues.Thank you again for contacting us, and I'm truly sorry for the confusion. If you have further questions, please let us know.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm going to loop in a Getaways specialist...

to review your case for further consideration.Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can understand the frustration you...

have been through with the [redacted] Groupon and I apologize for the trouble. I can confirm that your refund processed successfully on 04/20/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted]I apologize for any confusion, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support