Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the inconvenience with the Groupon Goods received as Gift.For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support.For your reference on the Groupon Goods return policy, please visit https://www.groupon.com/faq#faqs:content-104, or click the "See return policy" link in the Fine Print for this deal.The sooner we hear from them, the better we can assist. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: As already stated, this Groupon was not purchased by you, and therefore, we are unable to assist. You can have the purchaser reach out regarding their account, but in this case, any refund request for this product would need to be denied.Regarding the size of the product: This item was purchased in size XL. While I understand that it may not suit your needs, that was the size selected at the time of purchase.Regarding return/exchange: We are unable to offer exchanges for our Groupon Goods items at this time. Furthermore, as clearly stated on the deal page at the time of purchase, this item is not available for a refund: "FINAL SALE; no returns unless defective." As the item is not defective, we can offer no return label.Regarding being able to reach us by phone: I'm very sorry for any frustration you experienced when trying to reach us. In the future, if you'd prefer to speak to us via phone, please follow these steps:visit https://www.groupon.com/customer_support. (Business hours 8AM - 6.30PM CST)Click the "Request a Call" tab just below the live chat box. • Click the word and fill in the details and submit as "Talk to Groupon". You will receive a call from our support team within a short time.PLEASE NOTE: As already stated, we are unable to assist you if you don't have a valid Groupon account of your own. Please let the purchaser of this gift know the following instructions if there is any question about this.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. At this point, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
I apologize for the trouble and can absolutely understand your frustrations. I had our account specialists look through our system to see if they could find any additional charges of $49. The only charges of $49.00 that they were able to find were two separate charges on 7/14 - one in your account and one in [redacted] account. They could not find any charges of $49.00 linked to this card on 7/21 and suggested you reaching out to your bank which appears that you have done and which your bank has credited back to you.
You were issued a refund of $49.00 from Groupon on 7/21 for the Groupon listed in your account. Since [redacted] still hasn't contacted us regarding this matter and I would like to resolve this for you as soon as possible, I've just issued you a full refund and removed this Groupon from her account. Please allow up to 10 business days for this to be reflected on your statement.
Again, I am terribly sorry for the frustration that this has caused, but now all $49.00 charges for the [redacted] Watersports Groupon purchased on 7/14 have been refunded.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted].Regarding your complaint: I'm...

really sorry for the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. A full refund was processed back to your original form of payment on January 20. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I did not receive a personal email ( I checked both my spam folder and inbox) as was stated in the business' response. No additional information was provided and no resolution has been reached. This is unacceptable.Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken care of, and you were issued a refund of $29.00 in Groupon Bucks on 7/20/17.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve reviewed your request for a...

refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.If you attempt to use the voucher with the merchant and encounter any issues please let us know and we will investigate the matter further.If you have any additional questions, please reply to me via the email I sent, Ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11120965
I am rejecting this response because this business owner did more than just a bad job, he harassed me
and made me feel unsafe.  I felt very violated with their approach and contact via texting and phone calls.  Its worth more to me than just the price paid for this groupon to feel safe.
Sincerely,
Melissa [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will be awaiting an update on this matter. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about Two Movie Tickets and a $100...

Restaurant.com [redacted] Card. I am showing via your zip code that there are 17 participating restaurants within 25 miles and 24 participating restaurants within 30 miles. So, we are unable to issue a refund for this final sale deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Customer support is not able to assist...

when a charge has been disputed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: We have made one-time exception in...

this case. I've just canceled this order and issued a refund of $38 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Sorry for any confusion. Although there was a recent deal for the same business, the offers are completely separate and the Groupon orders can't be swapped.As previously informed, you will not be able to use the $28 you paid for the ticket to buy another deal or the same deal again. As this is a GrouponLive deal (Ticketed Event), we won't be able to offer a refund or credit for a live deal after the day of purchase. GrouponLive deals are ticketed events and are actual ticket purchases and not refundable (Cash/credit) and this is mentioned in the fine print included in the improv deal page: [redacted] Therefore, the tickets for this event is not valid after the mentioned dates in the offer - "Feb. 27 Through June 14, 2015".Thanks for your understanding regarding this issue.I must reiterate this information, as it's clearly stated that GrouponLive purchases cannot be exchanged, swapped, or redeemed after expiration.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Sherine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble you've had.We were...

recently notified by your financial institution that a dispute had been issued against the purchases you made. We recommend reaching back out to your financial institution directly to discuss a resolution.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm very sorry for any trouble. I...

checked your account and I can see that we've issued a refund on 03/28/2017.If you need any additional help, Please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
B[redacted]

Complaint: [redacted]
I am rejecting this response because: I never received the refund.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like your issue was resolved as requested and your...

refund has already been processed on 07/17/2017 to groupon bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
[redacted]eaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complain, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.I'm very sorry for any trouble you have had. I realize how frustrating a situation like this can be. Please know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the future.We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf to get this straightened out.With that said, I understand that this has been a frustrating experience. If you'd prefer, I can offer you the option to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this deal. All you have to do is complete purchase of a new voucher for any Local deal using your Groupon Bucks within 24 hours.Here’s how it works:Reply to this message to confirm that you want to exchange your massage-spring-7 voucher for Groupon Bucks.Once we enable Trade In, you'll see an option to “Trade In Voucher” when you visit your My Groupons page.At any time, you can exchange your voucher for Groupon Bucks by selecting “Trade In Voucher.”When you successfully start your Trade In, you'll receive email confirmation that $28 has been issued to your Groupon account.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.However, you can continue to Trade In your voucher as long as you see an option to “Trade In Voucher” until 14 days past the expiration date of your original voucher.Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist!Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this order has already been...

refunded on 01/05/2017 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc. Please allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]