Groupon, Inc.

Hi [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.It looks like this has already been addressed by one of our managers. Kindly reply to that e-mail if you have any further...

questions and we'll be happy to help.Thanks again,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I apologize about the experience you had attempting to redeem the eGift card with the merchant and with our...

support. In the interest of resolving the matter to your satisfaction as quickly as possible, I have gone ahead and have processed a full refund of $10.00 to your original form of payment.We hope the processed refund resolved matters to your satisfaction. I have also sent you an email via [redacted]@groupon.com.  If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: I'm sorry for...

any confusion. I can see that once we reactivated the account at your request you were able to cancel the order, which processed a full refund of $252.58 to your original form of payment on September 26.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: A refund was issued to your original form...

of payment.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: processing error using Groupon Bucks.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, we aren't able to...

issue a refund in this situation.I checked your account and see that we've already shared your contact information with the business. The business should have contacted you by now. Please let me know if you weren't contacted by the business, so that we'll contact the business again on your behalf.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] VManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Groupon refunded the majority of the funds I requested and consider this complaint resolved.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have checked all in boxes and I have not found a direct e-mail. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference. If you have any further questions or concerns please reply directly to that email.I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered.I can confirm that your partial refund processed successfully on 2/20/2018. An email confirmation of this was sent on 2/21/2018 from customer support representative [redacted].Your refund was processed to the paying card, and should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

Hey Lisa,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Credit Card is not being Authorized by Financial InstitutionI want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: No email was received as mentioned, in any email account or spam folder.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the trouble you've...

experienced with your Groupon Goods purchase. Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns. Our sincerest apologies for the wrong watch coming on your initial delivery. Your return for it was refunded on 1/3/2018. You should see the refund back to your original form of payment anytime within 10 business days of that date.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account due to the reselling of Groupon vouchers. This decision cannot be appealed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for understanding.Regards, [redacted]...

**ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry for the difficulty...

you've encountered when trying to use your Vista Del Norte address. I appreciate you sharing the screenshot showing it is validate per the [redacted] website. Unfortunately it seems our system is still not accepting that address. I appreciate you using an alternative address for the time being.I’ve provided more specific instructions in my direct email to you (Ref. [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: As previously stated to you on multiple occasions, this GLive Groupon is only refundable on the day of...

purchase, so we cannot honor your request. This decision is final, and has been relayed to you multiple times via email, chat, and over the phone. I'm very sorry for any inconvenience this has caused.If you'd like the reference numbers for the conversations where this information was made clear by supervisors, they are tickets: [redacted]Additionally, we've been alerted that you have filed a dispute with your financial institution regarding this purchase. You have every right to do so. However, once a dispute is filed, we are prohibited from refunding or altering that order in any way. Because of this dispute, there is truly nothing further we can do to assist you with this request.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I have made  three additional efforts to contact [redacted] by email AND phone. At the same time I called Groupon because I wanted my efforts documented in their records. Each time they told me that they had no problem contacting [redacted] and I should try again because they told [redacted] I was going to call. I am going to try to forward a copy of my emails and their responses. I also asked for a conference call among the three of us and Groupon rejected the idea. How do I do this
Sincerely,
[redacted]