Groupon, Inc.

Hello Miguel,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Biju *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. I can confirm that your refund, $10.80 for two vouchers, "Authentic Flavours at Montreal Hot dogs Poutine & Fries" were processed successfully on 8/31/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.But as per your email on 8/27/2017, I am glad that you were able to redeem your vouchers successfully with the business. Hence, I want to double-check that I have your permission before reversing the refund and reinstating the charge for your correct order. The amount paid would be recharged to your original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Contact Name and Title: Groupon
Hi Sharone,
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I am truly sorry for the difficulty.
I see that we have already issued you full refund to your credit card dated 10/08/2015. Please...

let us know if I can help you with anything else.
Thanks and Regards,
[redacted]
Manager-Groupon CS

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding. Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted] stated:"Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry for the trouble with your [redacted] Health Center Groupon. Unfortunately, it is not our policy to proceed a refund outside of 3 days from the date that you purchased this. After that 3 day period, this Groupon became final sale.I would like to again offer the trade in option that we previously had told you about. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your [redacted] Health Center voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $79 in bucks has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Going forward, I suggest using all resources available to you to determine if the merchant has available appointments when buying Groupons of this nature. Reach out to the merchant from the contact information in the redemption instructions as well as visit their website to do this.Please let me know how you'd like to proceed. I look forward to hearing from you."I'm afraid I must reiterate this information, as these policies apply to all customers.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We'd be happy to assist, but we...

need you to confirm some information first regarding the Hydrafacial service provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry for the disappointment with...

this Groupon experience! I can confirm that your refund processed successfully on 03/27/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card ending with [redacted], it should appear on your statement as a refund from Groupon, Inc. If you still haven't received your refund, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. For the record, I'm replying to you through [redacted]@groupon.com and through the Revdex.com portal, as is standard in these matters. These two responses mirror each other.In ticket [redacted], it was stated:"Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Unfortunately, we were not able to call out to the hotel on the day you contacted us. While we need to follow hotel cancellation policies I have gone ahead and made an exception in this case and issued a refund of the balance to your original form of payment. Please allow up to 10 business days for the credit to appear on your account.Regards,[redacted]ManagerGroupon Getaways Customer Support"Regarding your rejection: as we have already issued the requested refund, and replied to you in the Revdex.com portal as well as your email address, we consider this issue solved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint. I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Yoseff...

[redacted]Manager, Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, though lacking any effort hold accountable the merchant that solicits through Groupon or to deter the merchant from doing the same to other Groupon customers, corrects issue on the Groupon side.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is correct they did offer me a voucher to use as Groupon bucks but in order for me to use it they added an extra $20 charge on my debit card to use the voucher. 
Sincerely,
[redacted]

Hi Liang,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Marisabel *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I tried by phone over 10 times and by email over 18 times and no one ever read any of my emails. Now all of a sudden the Revdex.com has been contacted and they want to make a pitiful, lackadaisical attempt to quiet me and make the case and problem go away. Groupon still has not realized what happened, what they did wrong, or even care. I tried to reach out to them but they could care less as long as they had my money. I paid for a 1.06 CTTW ring. The sent a ring. There is no way for me to know what kind, size, clarity or any other specification of what the ring they sent me was or was supposed to be because there was nothing but a plastic bag inside another plastic bag. Groupon later sent a tag with 1.00 CTTW on it. This only further illustrates their negligence, carelessness, complete and total disregard for accuracy and customer service. They forgot to send over the certifications attached to the rings so anyone who was not a jeweler could see what they bought. They did not try and correct their mistakes before the Holidays when I needed it after I let them know their mistakes. So there is no way I would believe a certificate that is attached to nothing and was incorrect in the first place. I ordered a 1.06 CTTW and they sent over a cert tag 3.5 weeks later with 1.00CTTW and attached to nothing, just by itself. They still owe me a ring gift box. They have not filled my order correctly or completely as of yet. No, I do not accept their attempt to quiet my Revdex.com complaint. They do not understand that if they sent me just a ring in a bag in another bag with no other documentation attached, I do not know if they sent me a real diamond, or the size, clarity weight, or cut I purchased. If they cannot include a box for the ring and then send over an incorrect tag how can I accept another mistake? Please see the attached pictures and their email as proof compared to my order that Groupon did not and does not care how they fail at filling an order. They failed and have not filled my order. I still do not know if the rings they sent me were real or fake but I do know they did not read my emails.
Sincerely,
[redacted]

Hello [redacted]I responded to you in the Revdex.com portal earlier today.I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry again for the trouble, and thanks...

for your patience. I double-checked, and your refund has been received by your bankI've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, Smartpay—when they successfully transferred the funds to your bank. I have included specific details in my direct email to you as to keep your information private and secure. Please contact your bank's claims department with this information so that they can retrieve your funds.My apologies for the inconvenience. If you have any additional questions, please reply directly to my email sent via [redacted]@groupon.com.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: It looks like the issue was resolved in...

Ticket[redacted] and we were able refund the cost of your purchase as well as issue some additional Groupon credit to your Groupon account. We also assisted in repurchasing the items you had originally ordered. I apologize for any trouble this has caused.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support