Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I need a phone call to get things moving with the money that has been fraudulently taken/charged from my bank account. I have requested a telephone call several times from corporate. [redacted]
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I apologize for the trouble you have...

experienced with your Groupon Stores purchase. I can confirm that your refund processed successfully on 10/18/17. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi David,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Lance *.ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the refund for Shanti Yoga, I can...

confirm that you were refunded on 1/12/2016.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon has not responded to the fact that their partner who they represent is using deceptive and fraudulent tactics in selling on their site.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. Please reply to me there along with the information which I had asked for.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: The purchase on the account associated...

with the information you've provided to Revdex.com never fully went through. However, if you're referring to a separate purchase, please reply directly to this email and provide the details to find that account. I will follow up with you directly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:In circumstances like this, we typically need...

to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I am able to offer a one time exception in this case and have a refund processed on the order once the account holder contacts us.For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Cancellation of goods purchases worth...

$30.72.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com.  I have reviewed your most recent comment and all internal Groupon correspondence, including your  thread with my colleague [redacted] in ticket [redacted] Regarding your concern about the Trade In process, ticket [redacted], it was stated:*Trade-in is eligible only for eligible Groupon local deals to exchange for Groupon bucks; not for Groupon Live or Goods purchases.**Special terms for tickets, vouchers issued through GrouponLive, or other voucher for ticketed events: A ticket or voucher redeemable for admission to a specific ticketed event and**venue has no value once the event date and time has passed. Vouchers for live entertainment or other ticketed events are refundable only on the day of purchase unless the event is**cancelled and not rescheduled by the venue or merchant.*Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. In this case, these vouchers were only refundable on the day of purchase as stated in the Fine Print. This means that the standard policy regarding Trade In and the 3 day window does not apply here since the Fine Print states otherwise. Our first contact was received on 08/15/17, which means that this purchase was not eligible for a refund.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ Trade In initially offered was done in error. As my colleague mentioned previously, the Trade In feature is only eligible for Local deals and this purchase was for Groupon Live, which is considered a ticket purchase. We do our best to provide excellent customer service, but we know there's always room for improvement. We'll use valuable feedback like yours to make this process smoother in the future.With regards to the unauthorized activity, ticket [redacted] it was stated:*Regarding $29 charge on 08/26:**I've found this purchase attempt, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. This purchase**is in your account associated with [redacted]@icloud.com.**It looks like there was an error that prevented your purchase from processing successfully. Also, I verified that no charges have processed; it's just a purchase attempt.**To access this account, please go to www.groupon.com. Click on the link that says "Sign Out." Then log back in by clicking on "Sign In," but this time make sure to use the email address**and password that you used to make this Groupon purchase.*Unauthorized activity is something we take very seriously. If you do not know [redacted], please let me know and I would be happy to look into this further. Any additional information is greatly appreciated.Regarding your complaint of not receiving our original Revdex.com response through our ticketing system: It looks like the previous manager attempted to send the email to you and there was an error that prevented it from going through. My sincerest apologies for that error, as we fully intended to respond through our [redacted]@groupon.com as promised.Lastly, it does look like you were issued a refund to Groupon Bucks on 09/18/17 for the full amount of the vouchers. Most of that credit has been spent on new purchases.I’ve provided more specific instructions in my direct email to you. If there are any other questions you may have that we have not addressed, please reply to me there and I would be happy to address any additional concerns.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Although Groupon Inc. did not refund the entire amount that was paid (they subtract d $3 from each of the two charges), I accept the refund that is due to me and hope that no one else has to endure such horrible customer service with Groupon again.  Additionally, I want to express my extreme disappointment with the customer service rep/supervisor [redacted] (He would not give me his last name or employee ID number), who continued to yell at me and accuse me of making the second voucher purchase.  I have never been treated so rudely by any other customer service rep by any other company in my 50 years of life.
Sincerely,
[redacted]

Hey Sandra,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Mari A. and your Groupon Ticket # is 41861703.Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and Mari will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm very sorry to hear about the payment...

issue on order [redacted] -Full Body Zero Gravity Shiatsu Electric Massage Chair Recliner w/Heat - BROWN. This is never the experience that we want you to have and we appreciate you bringing this to our attention.In this case, we ask that you reach out to Groupon Goods Marketplace Stores support regarding this payment issue, as they'll be able to assist you directly. In my separate email to you, I've provided the contact information for our Groupon Goods Marketplace Stores support.If you have any additional questions, please reply to my direct email to you.Sorry again for any trouble, and thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]I responded to you in the Revdex.com portal earlier today. I have notified an Ideel specialist who is reviewing your request.Please stay tuned for an update via emailI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me...

there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support