Groupon, Inc.

Hello Courtney,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Nithya SManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”Tell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Since this was purchased 7/15/17,...

we are outside of the 3 day refund window. In your case though, we would like to offer you the option to take advantage of our trade in options.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that...

your refund processed successfully on 12/12/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your complaint: I'm very sorry for any inconvenience. While we cannot refund the purchase price for these vouchers, I have issued $50 in Groupon Bucks to your account. Groupon Bucks apply automatically to any future purchases, and the value doesn't expire for 180 days.I know you're a loyal customer of ours, so I hope this credit is satisfactory to resolve this frustrating situation. Please let me know if any further help is needed.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:This Groupon wasn't marketed and sold as a partial payment for the services provided, but was to include the full service as part of the payment. That includes any fees and sundries involved. Clearly there are numerous fees associated with this service through the company Groupon partnered with, and as it was advertised, this Groupon was to cover all of them for the price I paid. Nowhere did it mention that there was the possibility of additional fees. Clearly, if there was I would not have purchased it. I would like Groupon to provide proof that as this Groupon deal was marketed to me, there was a disclaimer that I may be charged additional fees.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am so sorry for the negative...

experience you had with [redacted] Massage. That is absolutely not the experience we want you to have when using Groupon. We do make sure to thoroughly vet all of our advertised merchants, and the reviews posted on our site are genuine.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence.As mentioned in the other responses you've received, the main issue is the amount of time that has passed. The...

hypothetical resolutions that you've proposed are certainly avenues we consider if we're notified about product does not meet the specifications within the first two weeks of an item's delivery. Because of the timeline involved, however, there's nothing more that we can do to rectify the issue. I'm sorry for any frustration that this news may cause.Thank you for your understanding.Regards,[redacted]Manager Groupon Customer Support s why here...

(The consumer indicated he/she DID NOT accept the response from the business.)
Because it is clear bate and switch, and it states no where that it is only good off one item.
You wouldn't buy a ticket to go by yourself, so they are doing this and counting on people to buy more than one for an event and saying +25% ([redacted])

Complaint: [redacted]
I am rejecting this response because: I have not received any Voucher for the shows. I did not go to the Shows dated. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with our support team concluding on March 31 in ticket [redacted]Regarding your complaint: The information...

previously stated was correct, in that this merchant is still honoring even if a single week was closed to reservations, as the Groupon Live pass can be redeemed through 4/30/17. This is a universal policy for all customers in relation to Groupon Live, which does have stricter rules due to our contracts with the venues.Having said that, I understand your frustration. Since you're a loyal customer of ours, I can make an exception in this case. While limitations prevent me from refunding the fund to your credit card, I have issued $38, the full amount you paid, to your account in the form of Groupon Bucks. Groupon Bucks will apply automatically to your future purchases until depleted, and they do not expire for 180 days.I apologize again for any inconvenience this situation has caused. If you have any questions, please reply directly to the email I sent from support.com, and I'll respond directly.  Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon has just been slapped with a class action law suit for confusing and misleading terms.  The he terms and conditions as read on my mobile phone for this groupon read completely differently than those on my laptop. The same for the "ultimate" rules for all sales.  Groupon apparently enjoys robbing consumers of their money through confusing and misleading terms and different wording based on the type of electronic used. Bottom line- the merchant refused to honor the voucher. Groupon refuses to uphold their "ultimate" rules in this matter. I will sit back and wait on the Federal Trade Commissions review of the multiple and conflicting "terms" and "fine print." I'm also excited to see the results of the class action suit. It's about time unethical business practices are brought to light and justice and customer service becomes the norm again.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.  Regarding your complaint:It looks like this has already been taken care of and your refund of $10 in Groupon Bucks was credited to...

your account.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questionsRegards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the expired [redacted] deal. I have...

removed the voucher from your expired Groupon section by marking the voucher as redeemed. The voucher was no cost, so there is no value in canceling.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Joshua...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], we stated:"Hello [redacted]When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. The hotel stated they were willing to reschedule your stay with them, but you would need to work directly with them to arrange any such change.You can call them at [redacted] to change their dates.If you have any additional questions, please let me know.Thank you for your understanding.Regards,[redacted] CManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusion with your request. Often hotels do not give complete information to our customers, and I'm happy to help clear things up.If you purchase a hotel reservation through Groupon, a hotel will be unable to refund you directly because they do not have your card information on file. Your purchase was made through our website, so any refund would need to be processed by Groupon. We're able to issue a refund for a reservation at any time before the reservation's cancellation deadline.After a reservation's cancellation deadline has passed, Groupon must obtain permission from a hotel for any exceptions to their cancellation policy. We spoke with [redacted] Beach regarding your request and the hotel did not give their approval for Groupon to issue a refund. Instead, [redacted] Beach informed us that they expected payment for the reservation. For this reason, we are unable to return your payment to you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including with my colleague [redacted] in ticket [redacted].In this ticket with [redacted], you did agree to the trade-in, which was authorized:"Hi [redacted]Thanks for your reply. I have gone ahead and processed the Trade-In for the Enjoy Holistic Healing voucher. You now have 24 hours to use your Groupon Bucks credit ($73.60.) If you use only a portion of the credit, any remaining credit will remain for future use and never expire. However if you do not use any of the credit within 24 hours, the original voucher for Enjoy Holistic Healing will be reinstated.Please let me know if you have any questions!Regards,[redacted]Manager Groupon Customer Support"Regarding the separate merchant for a hot stone massage, we have already given a partial credit for that redeemed Groupon.  Again, we are very sorry for the frustration this may have caused.As both issues have already been addressed in previous tickets, we do consider this issue resolved.Thank you for your understanding.Regards, Shaun HManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

H.ManagerGroupon Customer Support