Groupon, Inc.

Complaint: [redacted]
 
I am rejecting this response because: I prefer a full refund, not Groupon bucks. As of today, Groupon e-mailed me and agreed to issue a full refund back to my credit card.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I've reviewed your request, but will not...

be able to issue a trade in because your vouchers are expired.However, you can still use your voucher for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, your Groupon will be worth $15 after expiration toward the products or services originally offered in the deal. To review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Our Groupon Promise protects customers who purchase and redeem a Groupon that results in a poor experience. We don't want you to ever feel hesitant about using a Groupon, so we created the Groupon Promise to provide support if your experience is unsatisfactory. It doesn't happen frequently, but we're there in case it does!However, the Groupon Promise does not cover cases where a Groupon is not used with no fault to the business. We understand that sometimes extreme circumstances arise due to emergencies, and we will work with you to find a resolution. But if you purchase a Groupon and then later decide that you do not want to use it because you changed your mind, we ask that you give it to someone you think may enjoy it instead.You can read more about the Groupon Promise here: http://www.groupon.com/groupon-promiseI hope this helps to further clarify things. If you have any other questions about your purchases or if I can help with anything else, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Initial Business Response /* (1000, 5, 2015/04/25) */
Hi[redacted]
We have some bad news: we weren't able to obtain enough inventory to deliver your order as promised, so we've had to cancel your purchase.
You're right--this is entirely unacceptable and we're really sorry. We're doing...

everything we can to fix this so it doesn't happen again. In the meantime, however, we have automatically issued you a full refund to the form of payment you originally used for the purchase. If you purchased with a credit or debit card, please allow up to 10 business days for the refund to appear on your statement.
We realize that refunding your purchase doesn't solve the inconvenience of not getting what you ordered, and again, we're so sorry.
If there is anything else we can help you with, please let us know.
Thank you,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They canceled my order, I can not accept, saying it was not enough goods, in fact, as far as I know, all buy a cell phone are not issued, they cancel all customer orders, we have an activist of the QQ group, Revdex.com want to say we want to help! Thank you very much Revdex.com!
I asked them to fulfill its promise to continue shipping! Rather than cancel the order on the right! THX!
们æï��ï��æï��ï��è�®ïï...⇄ /> èï��ï��ï��-å±¥èï��ï�ï¿�...⇄ /> Final Business Response /* (4000, 9, 2015/04/29) */
Hi[redacted]
I am sorry that I wasn't able to provide you with your desired outcome in this matter.
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Regards,
[redacted]
Manager
Groupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because: I legitimately asked asked for refund not because I no longer wanted to use the refund as you lied about, but because I could not use it in a timely manner nor would the vendor contact me in a timely manner nor would Groupon assist me with any sort of assistance along the way. To boot, this trade-in you offer, you made demands I had to use it within 24 hours, some sort of pressure tactic for sure. Give me my money back for services that were fraudulently offered and never provided. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided the refund goes through.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I saw that you were able to reach a resolution with [redacted] on April 30. If you have any additional questions, please let me know.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  My only question is still: Why did it have to come to this just to get a 49 dollar refund? 
Sincerely,
[redacted]

Hello Sonia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Groupon Good purchase of [redacted]...

Chromebook was delivered on 1/30/16. You stated in your contact with us that you unfortunately did not receive this item and had contacted neighbors as well as the carrier for your order ([redacted]). A refund was issued back to your Groupon bucks account for the amount of $187.23 on 1/31/16, given that we would be unable to re-ship this item back out.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Marc *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket number [redacted]Regarding your complaint: As stated in the above ticket:"Unfortunately we are not able to issue a refund to Your card for Expired vouchers. The issued bucks is equivalent to Cash which will automatically apply to Your next purchase in Groupon. In-fact it's the fastest mode of payment than paying with a credit card.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons."Please reply to that thread for follow-up, as we have continued to provide the only only solution available for this issue.  As we're still in communication with you, we will not respond to further Revdex.com rejections for this issue.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

I just want to say thank you for your assistance.  I have received for the double booked hotel stay.Revdex.com:
I have revistd the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Please read complaint.  If you are not going to issue a refund, then say so.  A refund means a credit to my credit card, to reverse the debit you applied ... that is what a refund is.  I am getting tired of repeating myself, I have been very clear in all my correspondence with you.
Sincerely,
[redacted]

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: The price advertised...

on the deal page is what is provided by the merchant at the time the deal is approved to run on our site. There is no false advertising if that information is provided by the merchant themselves.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble this...

has caused. Most Groupons can be cancelled within 3 days, unless the Fine Print says otherwise. Since you contacted us with our refund policy we can proceed with your request.I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hey Jessica,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Andi *. and your Ticket # is [redacted].Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and Andi will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Advertising issuesCoupons on our site are...

completely different from normal Groupon deals. They are set by the merchant so you need to speak with them regarding how stipulations for these coupons are advertised. We do not control this.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  All I am getting is transferred from 1 person to another in attempts to pass the time!  They are not making any attempts to resolve the issues.1st - AX has already issued credit to me!2nd - Their practice of taking a "CANCELLED" Credit Card order by the card issuing company and then after a period of time (2 hours) in Groupon's case re-processing it in hopes that it gets approved HAS NOT BEEN RESOLVED NOR EVEN EXPLAINED WHY THEY DID IT! To That end I am not satisfied nor will I be!THE COMPLAINT STANDS!
Sincerely,
[redacted]

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I'm so sorry for the trouble you've experienced, and...

appreciate the additional information. I have reactivated your account using your [redacted] address.To access it, you will want to make sure you change your password. To prevent any further unauthorized activity, we recommend using a combination of upper- and lowercase letters, numbers, and symbols. You can reset your password using the link listed below, which will only work for the next 24 hours: [redacted]After you've reset it, you can use this new password to sign in to your account at www.groupon.com/login. If you use a computer that is accessed by another person or is public, please be sure to log out of your account when you are finished to avoid unauthorized access.Please let me know if there is anything else I can do to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]Groupon Customer Support