Groupon, Inc.

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your refund request for the Groupon stores purchase;I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry for the trouble you had when...

attempting to redeem this Groupon. We appreciate you reaching out about this. I want to confirm that we issued a full refund back to the original method of payment on 3/7/2017.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Refund request for a Groupon that you've...

purchased.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11109784
I am rejecting this response because:I find it highly suspicious that my account was "compromised" the same day I made complaints to Groupon. My account was deactivated without any notice, I was not notified of the "fraudulent activity" and there was no communication whatsoever from Groupon except when I specifically reached out, and after numerous attempts. I was given the run around and nothing was resolved to a satisfactory status. This business has unscrupulous practices.
Sincerely,
Annie [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm really sorry for the trouble. I've...

just issued a $15 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted]
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Billing issuesI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there via ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, we are unable to issue a refund in this case, due to the Fine Print listed on the original page where the deal was purchased...

(www.groupon.com/deals/ga-bk-[redacted]-[redacted]-lodge-sandusky-10-columbus):"...⇄ cannot be changed once booked; valid only for night(s) purchased. 4-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable. No-shows will be charged total Groupon rate. No refunds will be processed by Groupon after check-in"As discussed in previous correspondence, our deal pages always include a map of the location and address, along with a fine print section that specifies the hotel's cancellation policy. Additionally, in this case, the title at the top of the deal page stated, "[redacted] Sandusky".Here is the address listed on the deal page:[redacted] Sandusky Sandusky, OH [redacted] 
[redacted] 
[redacted]Very sorry, but we will not be able to make an exception, as this is the hotel's policy in regards to cancelling and altering the reservation.If you have any further questions, please let us know.Regards, [redacted] VManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm sorry...

for any trouble, I can certainly understand how this might cause some confusion. There are a number of reasons the price might be lower when purchasing through the venue directly, but we'll always try to bring you the best deal possible. The prices on our site are determined by Groupon and the ticket seller based on the prices at the time the deal is featured on our site. Because the ticket sellers reserve the right to change their own prices at any time, their prices will sometimes fall below those offered on Groupon as the show approaches.I hope this helps clarify things. It is never our intention to mislead our customers and I apologize that that was the end result.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: the business failed to resolve my problem and merely directed me to a completely different vendor whom I did not purchase the items from. I have no business with anyone but Groupon who was the one who debited my bank.
Sincerely,
[redacted]

Complaint: 11759261
I am rejecting this response because:They billed me twice for same purchase when the original purchase was canceled/returned. The duplicate charge was never refunded and now they have deleted my account so they can't review the notes? 
Sincerely,
Armando [redacted]

I’ve also emailed you directly from [redacted] via Ticket #[redacted]…please reply to me there if you have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150352, and find that this resolution is satisfactory to me.
Sincerely,
Victor [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: For the safety and security of Groupon, we...

often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer [redacted]

“Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. Please reference ticket [redacted]Regarding your complaint:...

 I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,  [redacted] Supervisor Groupon Customer Support”

Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Since your purchase has already processed, we're unable to retroactively apply the credit to that transaction; however, I've gone ahead and...

issued $31.80 in Groupon Bucks to your account for use towards your next purchase.
This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www[redacted] your Groupon Bucks balance is displayed in the top right.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We can go ahead an process a refund back...

to the cash, but since this was originally a [redacted] purchase, we just need additional information to process.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble with contacting this...

merchant. In this instance we can issue a refund to your original form of payment for the $61 you paid for this deal. Please allow 10 business days or fewer for this to appear on your statement.If you have any additional questions, please reply to me via my direct email to you (Ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support