Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I've double checked...

your [redacted] email address and I can confirm that it is no longer subscribed to receive any emails from Groupon.com, so I'd like to look into this further for you. Would you mind forwarding me some of the emails you've been receiving from us, and can you confirm which email address is receiving these emails?I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint. As mentioned in the earlier correspondence by [redacted], I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 10979542
I am rejecting this response because:Groupon has again assigned someone, probably without looking into the complaint. I think this should be set as Unresolved and Fraud. Groupon is simply wasting my time, hoping I will forget it after a while. They have conducted a fraud and need to resolve it.
Sincerely,
Sanjay [redacted]

Hi [redacted],Our goal is to ensure that our refund policies are fair for both our customers and the businesses we feature. Unfortunately, in this instance, your return request comes beyond the 14 day return window, and we are not able to offer a refund at this time. My apologies for any...

inconvenience or frustration this may have caused.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble. I can...

confirm your order was delivered on 10/3 at 12:45pm. You can view your tracking information by visiting the following link:http://omstrack.stidelivers.com/Default.aspxYour tracking number is [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The action being taken stated by the manager does not resolve my issue. 
Sincerely,
[redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]I have reviewed your Goods Order # [redacted] and I see that your order is...

delivered. Please let me know if you need any further assistance.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
I've been a customer of Groupon for a very long time, but unfortunately not going to be anymore. Because I'd purchased a Groupon voucher for 3 Hydrafacials at Cosmed spa, and during my first visit I was rejected some of the most important steps of Hydrafacial (unless I pay extra), because I'm a Groupon customer. I was so upset and didn't want to visit that spa again, so I contacted Groupon customer service for a refund my 2 unused Hydrafacials, but their only response was that my Groupon is outside of their 3 day cancellation policy. I felt humiliated at that spa, but Groupon wanted me to go back. So be aware that Groupon don't check businesses they advertise, and don't issue any refund if it's outside of their 3 day cancellation window. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Bad experience during a Hotel stay.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]all they said they were looking in to it, I still am not getting paid

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: We are able to reach out to the merchant...

here to see if they can provide any additional information.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Manager Groupon Customer Support

Hi Amanda,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Marisabel *.ManagerGroupon Customer Support

"Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can confirm that your refund processed...

successfully on 7/26/2017. You should have received an email confirmation shortly after this refund was issued. I’ve provided more specific information regarding this issue in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I am sorry for the confusion caused....

Unfortunately, the Groupon in reference here is non transferable and is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.Also, the deal option you had purchased clearly states that its valid for "Category 1 - Sec. 114, 116, 118, 120, 121R, 122, 124; Sec. 215-227". As you had mentioned, you were allotted in "Sec 220" which is as advertised in the deal.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the deal. Or, pull up the mobile app and go to My Groupons. Once you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] I’ve provided more specific instructions in my direct email...

to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/10) */
Hi [redacted]
Sorry for any inconvenience. For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon send this request in a separate email, using their email...

address associated with their Groupon account, to [email protected]. The sooner we hear from them, the better we can assist.
Thanks for understanding, and please let me know if I can help with anything else!
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We can confirm that your refund was...

successfully issued, and have supplied you with Acquirer Reference Number information you can provide to your bank to track your refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: the business didn't address the concern, being sent the offer twice and nothing being wrong with my payment method. I want two gift cards for this offer sent to me for this inconvenience, as once again nothing was wrong with both payment options presented for purchases.
Sincerely,
[redacted]