Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with our support team in ticket [redacted].Regarding your complaint: As previously explained, Groupon Live is a...

separate channel of deals from what we refer to as "local" deals (restaurants, spas, etc.). The rules for Groupon Live are much stricter because we have to honor more specific terms with the venues. Promotion codes for local deals cannot be applied to Groupon Live purchases, as stipulated in the fine print for any promotion deal. For that reason, your request for a refund was denied.I understand that was a frustrating situation, and we are sorry for any inconvenience. While I cannot refund you for this purchase, I have issued a credit of $15 to your account in the form of Groupon Bucks. Groupon Bucks apply automatically toward your next purchases, and don't expire for 180 days. I hope this will help make up for some of the frustration with this purchase, and I hope this promotion policy for Groupon Live is clear going forward.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:I apologise for inconvenience caused...

and I have reviewed your account and would like some additional information so that I can help you better.I’ve requested the information in direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We sincerely apologize for the inconvenience of the incorrect item being sent. That said, as we are an online...

company, we cannot physically mail you a return label. Returns for Groupon Goods are completely free by downloading and printing the return label.When you previously reached out to us in ticket [redacted], we did make that clear:"The item would need to be returned for a refund to be issued. The refund cannot be issued without the merchant getting the item back.You can download the label and email it to a friend who may be able to print it out for you. Also, the local library may have a printer available for use as well."While I understand that you find that printing the return label to be an inconvenience, for which we are sorry, it is the only method for returning the item and receiving a refund.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I sincerely apologize for your...

experience. I have gone ahead and have processed a full refund of the [redacted]skydeck-chicago back to your original form of payment. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey [redacted]I'm sorry for the delay and any frustration that's occurred.Your issue's currently being investigated by consumer experience specialists.I was hoping to have a permanent fix in place by the time I responded but we're not there yet, unfortunately.In the meantime, I can email any vouchers...

you'd like so that you have them to use at your discretion.I've reached out to you directly, with more specifics, from [redacted]. Please reply to me there with any additional questions/concerns you have and I'll be happy to assist you further.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize...

for any trouble.It looks like this has already been taken care of, but if you need any additional help, please let me know. I've checked your account and it appears that your Groupon was redeemed by the business on 12/7/2017. If this seems like it may be an error, please let me know and I'll gladly investigate this further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:They said that the offer did not state the hours of operation and the present websitestates the business is closed on Sun and Mon. The business changed the hours of operation since we purchased the coupon.I have sent groupon a picture of my groupon that shows days and hours of operation as " Mon - Sun  8am- 7pm (CT). I will try to send you the picture on next email. Thanks, [redacted]
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence,including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it is stated:"I can see the attempted purchase of the Groupon for [redacted] in our system, but we are receiving a "General Decline" error when trying to charge your card. When purchasing a Groupon, it is important to know that the order has not gone through until you receive the message "Your Groupon Order Has Been Placed - That's Wonderful!" with a green check mark. You will also be able to see the Groupon processing in your account right away by signing in at http://www.groupon.com/mygroupons. I'm truly sorry we couldn't get you this deal, as it has now closed and the business has received its final list of Groupon users.Regarding the purchase for [redacted] Twenty & Counting Crows. As informed in the fine print after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you. You can still give this away as a gift if you decide it is something that you no longer would like to attend. I noticed on Aug 28th you contacted to have the name changed for these tickets. I can confirm for you that the name on tickets do reflect [redacted]."Regarding your complaint: I apologize for the confusion. The [redacted] voucher that [redacted] is referring to is your "One 15x15" Large Framed Collage Print" that you referenced in your original Revdex.com. Our records show that you attempted this transaction twice. Both attempts showed as a general decline with your original form of payment and no funds were collected on our end.Concerning your [redacted] Twenty tickets: Unfortunately, we have no record of you contacting us on the day of purchase (4/4/17) requesting a refund nor do we show a successful cancellation for the same day. I apologize for the frustration, but your first initial contact of your refund request was made on 7/26/17. At that point, we were unable to issue a refund or a credit for these tickets. You had since requested we change the name on the tickets to [redacted] on 8/28/17, to which we were happy to assist.While I understand that this outcome is not the one you requested, we have done our best to assist you. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You were issued a refund to your...

original form of payment for this order on 12/12/17 as a one time exception. There were 6 separate credits issued for a total refund amount of $241.09. It can take up to 10 business days for those credits to post back to your statement and they may not all post on the same day.While we were happy to make this exception for you, please be aware that exceptions of this nature may not be honored moving forward.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about the...

experience you had with your latest Groupon stores Order.This order you had the issue, is sold by a 3rd party merchant. As you were informed, they're supposed to take care of the fulfillment, delivery, and quality of the item you've purchased. Which is why, our front-line has asked you to get in touch with them.We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.For future reference in order to contact the the 3rd party merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop down. Select "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi Ryan,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.We will be looking into the issue and I'll update you via email with my progress.Thank you for your understanding. Regards, Jamie...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm so sorry for the trouble. We'd love to reach out to the...

business on your behalf to try to make things right. Often it's helpful for the business to contact you directly to resolve any issue - would you mind sending me the best phone number to reach you?Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait for a resolution. I'd be happy to issue a refund in Groupon Bucks to your account instead.Please let me know how you'd like to proceed by replying to the direct email I sent you, via ticket[redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've issued a refund in Groupon Bucks for...

this order. You'll receive an email confirming this shortly. Groupon Bucks will immediately be available for you to use and will automatically apply to your next purchase on our site. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Tracie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: A refund has been issued back to the...

original form of payment. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Now I am being accused of being a liar.  If the site was working I would have just canceled and this would have been a done deal.   I'm very disappointed in this resolution.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
 [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]. I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:On the original screen where you made this...

purchase, https://www.groupon.com/deals/the-catalina-flyer-from-newport-beach-16, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is: "Advanced phone reservation required; subject to availability, weather & boat capacity. Weekend reservations required 1 month or more prior to travel."Additionally, the vouchers also provide redemption instructions, listed as: "1. Pull up voucher with our mobile app (or print it out). 2. Reservation required, call ([redacted] and mention your voucher."I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date.I would like to offer the opportunity to take advantage of Trade In for the vouchers. This will allow you to exchange your Groupons, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Catalina Island Boat Ride vouchers for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $$117.00 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]