Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket #[redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble you have been through and I can understand your concern on the 24 hour limitation on the trade in policy.I can see that purchase was made using the trade in bucks on 8/22/2017. However, to compensate for the inconvenience I've issued $10 to your Groupon account for future purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] M.ManagerGroupon Customer Support"Regarding your rejection: While I can understand your point of view in this matter, for a voucher that is 3+ years expired, trade-in was always the solution we would have been able to offer. We never want you to have a poor experience when trying to redeem an expired voucher, but with the time that had elapsed since the original purchase, a refund to your original form of payment was outside of our system capabilities. While the trade-in value of $53.95 has already been used, [redacted] has added $10 in additional Groupon Bucks to your account for the inconvenience. I'm afraid I'm unable to offer any additional solution beyond that.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I sincerely apologize for the continued frustration. Unfortunately because a dispute has been filed for this order, we're no longer able to assist you. You would have to reach out to your financial institution for further help. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]Regarding your complaint: I see that we have already refunded both your orders back in January.I’ve provided more specific instructions in my direct...

email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted] I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.[redacted]Manager Groupon Customer...

Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry for any difficulty! It...

sounds like emails from our Customer Support team may be missing your inbox.We have sent a response on 07/18/2017 regarding the status of your Refund for the purchase "Eight 20-Minute Laser-Sculpt Lipo Treatments". If you ever encounter this problem in the future, please check your spam folder as our emails may be ending up there. I also recommend adding [redacted]@groupon.com to your safe-sender list or white-list.I can confirm that we have successfully processed a full refund for this purchase back your payment card on 07/18/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’m sorry for the trouble while...

redeeming your Groupons.I double checked and it appears that you were already provided with the Trade-in Exchange on 06/27/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]
ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the delay to your...

order. Of course, this is not the experience we want you to have when using Groupon. We're always working to make sure every Groupon experience is both fun and a great value. I sincerely apologize that we haven't delivered in this case.I just checked the tracking information for your order and fortunately, it looks like it was already delivered! Hopefully you're already enjoying your purchase.As an apology for the inconvenience, I've issued you $10 in Groupon Bucks. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:First I do not like the time limit of 24hrs. to redeem the credit offered.  This does not give me enough time to vet the offer. We may very well have the same situation as last time.  I want to keep this case open until I redeem the deal. I want [redacted] to give me his direct email.  It is unfair Groupon puts these high pressure sales tactics on me. [redacted] did no meet Revdex.com's 14 day deadline to respond.  Now I am being pressured to reply right away.  Second, I am uncertain of the credit I used to in part of but the complained about deal.  Apparently not all 3 orders went through. I would prefer to cancel the $29 deal and for Groupon to credit my Visa $2.   [redacted] has not addressed me properly. If he throughly read the complaint he would have seen that I resent being called by my first name by a vendor.   Sincerely,
Dr. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the...

trouble that you experienced in attempting to redeem your Groupon for [redacted].  This is never the experience that we want you to have.  I've taken a look at some updates that were made to the deal after your purchased, and I did see it was edited to alter some of the original stipulations by the business owner after you had made your purchase.  At the time you purchased the deal, it was listed as being good for a small pet up to 40 pounds.  On February 15th, the business owner update the deal to adjust these terms so that the 'small pet' deal only included pets up to 15 pounds.  This is likely why he indicated an additional charge for your pet when you attempted to book.While our representative that you chatted with earlier this month was correct regarding our normal 3-day window for refunds on Local deals, I am able to go ahead and issue you a refund in this case due to the terms of the deal being changed after you had already made your purchase.  I've gone ahead and processed this refund back to your [redacted] card ending in [redacted].  Please allow up to 10 business days for this credit to reflect on your statement.   I'm sorry again for the trouble and I hope we've been able to take care of this to your satisfaction!I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I want to apologize again for the trouble with...

your Groupon Goods purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.You can find information about proper disposal of batteries and other hazardous waste at the following website: http://www.sccfd.org/community-education/safety-information-referral-assistance/...⇄ provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am sorry to hear you are not satisfied...

with your armoire. In reviewing the details of the purchase, the order was not only delivered 14 days ago, we are nearly 4 months since the item was delivered to your Glen Burnie, Maryland, location and at this point we are beyond the window where even exceptions would be possible. I have reviewed the style and color combination you selected, Madison/Grey Wash, and this is a darker look so while I am sorry to hear you are not happy, it does sound like you received the option you purchased as well. If you look at the deal page here: https://www.groupon.com/deals/gg-hives-and-honey-jewelry-armoires-2 and select the model and color you purchased, it is a dark color, not a light grey.To help make up for the trouble, I have issued $25 in Groupon Bucks to your account. This credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
From: [redacted]> Sent: Thursday, November 17, 2016 5:03 PM To: Revdex.com Info Subject: RE: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted]   The message from Groupon states they emailed me with specific instructions. I have not received any email from Groupon or the person stating they sent me an email.   [redacted]

Hello Karin,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your conversation with my colleague [redacted] on February 22.Regarding your complaint:As stated by Ashley in ticket [redacted]:"If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution."Unfortunately, we can no longer assist if a dispute was filed with your bank. We did try to work with you to find the transaction in question, but was not provided the information to do so. Please follow up with your financial institution for any questions regarding this matter from this point forward.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Initial Business Response /* (1000, 5, 2015/09/25) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for all of the trouble you've experienced.
It looks like[redacted] has provided you with return...

labels to return this item for a full refund. Unfortunately, we're not able to offer a replacement for this item.
I apologize again for any inconvenience this has caused, and thank you for your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I've already tried this with no luckand I don't want to return it. I simply want them to unlock it or pay the difference in cost of a Wi-Fi device as I cannot register it with the network as promised. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have Groupon credit that I have not received $20 worth and all of my Groupons aren't there I am missing some that were purchased 
Sincerely,
[redacted]

I have continued to try and reedem this coupon at [redacted] and they continue to tell me thatI need two codes to redeem my groupon, but I only have one code that was provided by groupon.  I am tired of trying to redeem this groupon and now I would like a refund of the money that I paid groupon for this groupon deal.  Thank you [redacted]

Initial Business Response /* (1000, 7, 2015/07/14) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
My name is [redacted] and I am a Manager in Customer Support.
I apologize for any trouble! It appears that your refund...

processed successfully on 6/30 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.
Regards,
[redacted] H
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received a refund for the full amount.