Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm sorry to hear about your disappointing...

experience! We're always working to make sure your experience with us is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.I double checked and would like to confirm that your refund for Apple Watch, 42mm/Rose Gold Sports Band was successfully processed on our end. This means that the money has been sent back to your bank, regardless of your account status or if you have a new card number. Once your bank receives the money, they will attempt to deposit the money into your account. You can contact their claims department to locate this refund. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have confirmed that your refund was...

processed prior to your original form of payment.I’ve provided more specific detail in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
 I accept this response....but ....I did not receive an email from Renu, of Group On as she said that she send it just "a moment ago. As it took 2 weeks for you to respond, and I have reason to believe that your employee- Thennesh cancelled the circus tickets just for spite. It was my children that was disappointed the most that she decided to cancel both sets of tickets. Both my wife and myself were also disappointed in when Thennesh cancelled both tickets, but did not tell us in an email. She just decided to do it on her own- even I told her that I wanted the earlier tickets cancelled and would keep the 6 pm tickets. But she decided to cancel both tickets.....and not tell us that she did that. I have lost all trust and faith with GroupOn and you can blame [redacted]or that. I also caught [redacted]. lying in my first chat with GroupOn. I see that if I refer friends to GroupOn, I can receive $10.00, but I have lost trust and faith in GroupOn. [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It does appear these restrictions...

were noted in the Fine Print prior to you making the purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for the PopSocket...

Phone Grip Expanding Stand and Holder Hand Pop Socket - #54. We did advise that you needed to respond to the Groupon Stores merchant given you did reach out, but you never responded to their two attempts for photos of the item. Given the circumstances, normally we would not refund, but I am showing that you have been refunded in full to the original method of payment on 09/06/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title:[redacted] Manager
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
It appears that your refund processed successfully on 9/15 to the card ending in [redacted] for the Premier Car Wash Groupon. It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: our apologies for any miscommunication on any...

advertisement you might have seen. When advertising the price of the deal, we will always include the lowest priced deal option. There might be some alternative deal options on the deal page you were interested in that were at a lower price point at the time that led to the confusion.Groupon's goal is to provide our customers with the best deals possible, both locally and online. Groupon Goods is no exception, and we stand behind our offers. If you aren't satisfied with the value of an item you buy from us, we happily accept returns within 14 days of delivery (unless the Fine Print indicates the item is final sale or non-returnable).I’ve provided more specific instructions in my direct email to you requesting the screenshot you'd mentioned (I unfortunately wasn't able to find any record of you having contacted us previously). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!Thanks for letting us know that you've sent your product back to us. You can keep...

an eye on the progress of your return by signing into your account at http://www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status."Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.Thank you for your patience, and please let me know if you have any additional questions or concerns.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Received wrong item instead of what was...

ordered.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for that reply to your Revdex.com submission. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: First off, my apologies for the trouble that you have experienced throughout this process, as this is never the experience that we want our customers to have.I wanted to let you know that while generating return labels for the pants that you were requesting to send back, the items met a specific set of criteria that allowed us to refund your purchase without requiring that you ship it back to us. Your money has been refunded, and you can do what you want with the product. If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days.You should have received a return label for the Tactical Flashlight prior to this email. Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.With regards to not being able to access your account through your mobile device, I do apologize that you're having trouble. If you haven't done so yet, please try the following:• Check to see if you have the most recent version of the app installed. To download, please visit www.groupon.com/mobile.• Uninstall the app. Then, restart your device, and reinstall the app.• Update your device's software.• To use our app on an iPad, you'll need to download the universal app.If this does not clear up the issue, please let me know by replying through the response that you received from [redacted]@groupon.com and I would be happy to troubleshoot with you further to get this resolved.Please let me know if you have any questions.Kind regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I will not use Groupon again, therefore a "credit" to my account is of no use to me. I will not use the groupon for which I paid $20 because the promo SENT TO ME BY GROUPON was not honored. I want a refund of my $20.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize for the...

unfortunate experience you had with purchasing the Ticket package to a [redacted] preseason game courtesy of Official Fan Package. I understand that you were charged without your knowledge and were unable to cancel or receive a refund as this was realized after the day of purchase. I would also like to clarify that only four tickets were purchased. You mentioned in your Revdex.com complaint that you were charged for six, but you were only charged for four tickets. As I appreciate you being a loyal customer, I would like to offer you a refund for two tickets back to your original form of payment as one time courtesy. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like the situation has been resolved since you submitted this request and we were able to refund this back to the original method...

of payment. If you have any additional questions or if there's anything else we can do please don't hesitate to reach out to us and we'll be happy to take a look.Regards, [redacted] H.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any confusion with...

your request, but it appears this issue has already been resolved. Your Groupon for [redacted] was refunded on August 22, 2017 in the amount of $5. Please allow up to 10 business days for this refund to fully reflect on your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello Pat,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence with our Groupon Store merchant, OSP Holdings, Inc. I responded to you a moment ago via email from [email protected] your...

complaint: This Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. If you have any questions or concerns about your order, please feel free to reach out to the merchant directly by visiting your My Groupons page on the website or on the mobile app. Don't have the mobile app? Download it here. Once there, select View Details next to your order and you'll be able to view your order details and contact the merchant.I understand that you've reached out to the merchant requesting information on the settings included with your camera that was purchased on 06/06/17. Your correspondence also stated that you were requesting a return label for your purchase due to it not being as advertised.Unfortunately, as the merchant stated in their correspondence, it is well outside of the return window for this item, which would include a return request for a discrepancy with the item's description. While each Groupon Store Merchant has a different return policy, which would be included in the Fine Print of the deal, all Groupon Goods must be returned within 14 days of the shipment's arrival unless the Fine Print states otherwise. For more details on the Groupon Goods return policy, please visit https://www.groupon.com/faq#faqs:content-104, or click the "See return policy" link in the Fine Print for this deal.Since it has been more than 14 days since you received the item, it is within the merchant's rights to not accept a return at this time. I apologize for the inconvenience.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me through the direct email from Groupon.Thank you for your understanding.Kind regards,Jen ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I checked the listing and "Valid for all windows except back glass" has not been added to the listing.   In addition to this, the type of tint used should be added to the listing.    People should know what they are buying. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Our Stores [redacted] Team is here to help...

with these situations and will be able to process a full refund for this item. Once that refund has been processed, you will receive a follow up email from Groupon. Please allow up to 10 business days or less for that refund to show on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I apologize sincerely for any...

frustration this situation has caused. I would like to provide some more context here. We have a strict three-day refund policy on any of our local Groupon purchases, and that's the primary reason why this refund request was denied. The deal page where you selected to purchase this feature did state that the service was only for iPhone 5 or 5s. We try to be as transparent as possible with this information, and never want our customer to feel as if information was hidden.Having said that, I'm going to make an exception for you in this instance. I will issue $48 to your account in the form of Groupon Bucks. Groupon Bucks will automatically apply to your next purchase, and this is the same amount you paid for the feature.I appreciate your patience, and please let me know if you have any further questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support