Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize for the...

trouble you had when attempting to make an appointment with [redacted] Photography. I do see that you were offered a Trade-In and do hope you are able to find something that you enjoy.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Your refund of $18.98 was processed...

back to your card ending in [redacted] on 11/2. It can take up to 10 business days for a refund to appear on your statement. If you are still seeing any duplicated charges please follow the instructions provided in my email directly to you.If you have any additional questions, please reply to me via my direct email (Ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: 11121370
I am rejecting this response because: I dont see specific instructions from a separate email as stated in their response 
Sincerely,
Kimberly [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: We were able to accommodate your...

request. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] SupervisorGroupon Customer Support

Hey Sondra,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: On the page where the deal is offered,...

in this case [redacted]-ifly-1-4, we always include a map and list of locations. We also included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Valid for the Ogden, Utah location only."I'm sorry to hear that you're not interested in visiting this location. You can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer interested in using it.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] We recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please reply to the email I sent you linked to ticket #[redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your 12-Month Premier Membership Plus $100 [redacted]...

Gift Card order. It looks like there was an error that prevented your order from processing successfully. successfullyI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Groupon has offered to replace the defective product and are in the process of completing the order. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Thanks for your patience, and I’m sorry for any confusion.Although some Groupon Bucks do not have an expiration...

date, some Bucks issuances will. We will always let you know if your Groupon Bucks have an expiry date, and what the deadline is for using your Groupon Bucks once they have been issued. Since I see you have been a loyal customer of ours, I can assist you with your Groupon Bucks. I've reinstated the previous $120.00 balance in Groupon Bucks back to your account. This credit is immediately available and will automatically apply toward future eligible purchases. These Groupon Bucks won't have any expiration date.If you’re ever unsure, you can check your Groupon Bucks balance and see your Bucks history and expiration date by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist!Take care,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm really sorry for any trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund....

All GrouponLive event deals are final sale (unless otherwise stated in the Fine Print), but you can still give this away as a gift if you decide it is something that you no longer would like to attend.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the deal. Or, pull up the mobile app and go to My Groupons. Once you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.Thanks so much for your understanding.Take care,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: G-Pass not printable for Tapped: The...

Ultimate Craft Beer Festival. I have issued you the difference amount to your card with which you made your purchase. I’ve also emailed you directly from [redacted] via Ticket # [redacted] Please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]Manager

Hey [redacted],I'm sorry for all of the trouble.After connecting with all of the necessary parties, I can confirm that Merchant Support will be refunding you for the amounts affected by the promotion that was run.Ashley, from Merchant Support, will be contacting you within the next 48 hrs to discuss further.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm able to go ahead and make a...

one-time exception and take care of you today. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: [redacted] Heavy-Duty Steam IronI’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Initial Business Response /* (1000, 5, 2015/09/04) */
Hi [redacted]
I apologize for all the trouble. I've looked through our records and have found that you did indeed send us two inquiries and we responded to both of them, offering you refunds both times. I suggest that you check your spam filter...

for future correspondance from us. If our email address is not on your safe list, then more than likely our emials will get filtered to either your spam or your junk filter.
I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.
Regards,
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: On the Groupon Bucks in your account -...

$1100I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: as I have stated before the coupon did not specify that this was a location specific. The link which was supplied clearly showed that this was very miss leading,  After reading it again, there was nothing in the title, description or even the "fine print".  Yes at the very end there were locations listed, but in the main discussion it said can be used at multiple locations... it did not state a specific city or state.  [redacted] is located nationwide.
Sincerely,
[redacted]