Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm so sorry that the shipper was unable...

to locate your Groupon Goods shipment. Unfortunately, I do not have any further delivery information beyond the tracking number provided. My sincere apologies that I'm not able to do more to get this order to you.Because this deal has ended, we are not able to offer replacements, so I've just canceled this order and issued a refund in Groupon Bucks to your account. This credit will be available for you to use immediately.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Unfortunately, since the product has already been shipped to the address provided with your purchase, we aren't able to correct it at this time.The tracking information for your order indicates that it was delivered successfully. Is it possible for you to reach someone at that location to inquire about the delivery? You can also contact the shipping carrier, in this case Fedex, to follow up on the delivery. They may be able to provide more details about the shipment.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference. If you have any further questions or...

concerns please reply directly to that email.I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered.I can confirm that your partial refund processed successfully on 2/20/2018. An email confirmation of this was sent on 2/21/2018 from customer support representative [redacted].Your refund was processed to the paying card, and should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
I have sent you two emails with the attached screenshots that gives you proof of a second charge on 7/21/2015 as well as the screenshot for the reversal (9/14/15) of the credit my bank gave me due to your company making mistakes and now I have to pay for it. If you check my groupon account along with [redacted] groupon account you would see valid proof that I had purchased these two groupons. I know that you can see it because we can see it. I will have Rose call the company and request her refund and as for Groupon you have just lost a customer. I would be sure to inform all of my friends and family and anyone whosoever asks me about your company, to never use Groupons' services because of the unwillingness to fix a simple mistake from your end with SOLID proof. [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific information in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  As I have expressed repeatedly both before and after the Revdex.com complaint, you have shown me that my business is of no importance to Groupon, therefore, I have no interest in doing further business with you.  So, no, I do not wish to Trade In my voucher.  The fact that you are switching me from one service rep to another and one manager to another each time we converse is further proof that my business is of no importance.  I want a refund and nothing else.  I have stated what it will take to resolve my need and it has repeatedly fallen on deaf ears.
Sincerely,
[redacted]

Hi [redacted] I am truly sorry to hear about the experience you had. We're always working to make sure every Groupon experience is both fun and a great value. I sincerely apologize that we haven't delivered in this case. Please know that we are reviewing the entire correspondence with the...

representatives and reaching out to their respective managers. We take feedback like this very seriously, so thank you for taking the time to let us know. I checked your account and I can see that the Groupon [redacted] for $27 was refunded to your Groupon Bucks on 09/06/2017. Please accept my heartfelt apology for this situation and let me know if you have any questions. Regards, [redacted]ManagerGroupon Customer Support

Tell us why here...Hi [redacted]My name is [redacted] and I'm a Manager with Groupon Customer Support.  Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry to hear about the trouble...

you've had with your Groupon Goods purchase. If your order arrives damaged or defective, you can always return it within 14 days of delivery. Unfortunately, we're not in a position to accept returns outside of that window and cannot assist with a refund at this point. You can visit http://gr.pn/GoodsReturns to read more about our return policy. I'm very sorry for the inconvenience. Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Sorry for any trouble! I can confirm that your refund processed successfully on 6/15/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If...

your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your order was refunded to Groupon...

Bucks on 11/8. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Groupon has completed an investigation...

into this merchant recently and confirmed they are open and accepting vouchers. Since this is the case, before I would be able to consider a refund, I need to reach out to our Scheduling Team again. They will communicate your information to the merchant and try to get an appointment scheduled at your daughter's convenience.If you could please reply to this email and confirm the best way to reach you/your daughter and the preferred appointment times, our Scheduling Team will take over from there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket #[redacted], it was stated:"Hello [redacted]We are not able to refund, the hotel denied the refund stating that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request. In addition, if the reservation was canceled, the standard penalty will apply.I have reached out to the hotel again and unfortunately, we have not been offered an approval. I have issued $50 in Groupon Bucks as a courtesy, given the inconvenience, this has caused you.When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: We did reach out to the hotel on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point. Once a booking deal is outside the cancellation date, we reach out to our Outbound Team to get an approval from the hotel. The hotel stated that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request.As a courtesy we have issued $50.00 Groupon bucks to your account that will expire in 180 days. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching back out to us through the Revdex.com. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble. Unfortunately, the New Egg deal you attempted to order on 3/3/16 did not process successfully. For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. I can confirm that you were not charged for this attempted purchase. An account specialist is looking further into this issue and will get back to you with more details as soon as possible. For your reference, your support ticket number is [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry for our failure to...

deliver and for the confusion this has caused.We had to cancel your shipment—situations like this are often the result of an unexpected inventory shortage or a loss of inventory in transit. When we discover a lack of inventory, we work with our vendors to try to make up for the shortage and ship your item as promised. We're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this time. Whenever this happens, we'll always contact you to explain the circumstances and issue you a full refund for your purchase.I know that getting your money back doesn't make up for not getting what you ordered, and again, I'm truly sorry for the inconvenience. I want to assure you we're working hard to prevent things like this from happening again.I understand that the price has gone up from when you placed the order and I apologize for the inconvenience. When setting our own prices, we take into account the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possible. There may be times when we're selling a Groupon-exclusive item, and in those cases, we do our best to find comparable items to guide our pricing.Due to the nature of our site, we deal with something called dynamic pricing. This is the process in which our pricing fluctuates depending on the market. Since our site is constantly in flux we can only guarantee prices on the day of purchase. Groupon's goal is to provide our customers with the best deals possible, both locally and online. Groupon Goods is no exception, and we stand behind our offers.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]Sorry for any trouble! I can confirm that your refund processed successfully on 10/28/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Hi [redacted]I apologize for the trouble! Both of the items have been refunded. As an apology for the trouble, we have provided $10 in Groupon Bucks. These are available immediately and expires in 180 days.If you ever have any additional issues, or need anything else, please reply to this email. I will gladly assist.Regards,[redacted] TManagerGroupon Customer Support"Regarding your rejection: I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Again, thanks for taking the time to share your thoughts. We hope you’ll try us again as I’m confident we can do better for you next time. Please don’t hesitate if there’s anything else I can assist you with.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.  I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,[redacted] H.ManagerGroupon Customer Support