Groupon, Inc.

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint in regards to the emails and advertisements that...

you have received, I am not showing that we received any communication from you. I apologize for the inconvenience that this has caused you and we have unsubscribed you from our email list. Where you should not be receiving our emails going forward.Please allow up to two business days for this to be updated.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]I'm sorry for the trouble. It looks like this account was deactivated due to inactivity.I've gone ahead and reactivated your Groupon account. Please visit www.groupon.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email...

address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.I'm sorry again for the inconvenience, and thanks for your understanding. Please let us know if you have any questions through the direct email I've sent you.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:Honestly, this was not worth the hassle. Each time I reached out to the support team it would take days for them to respond. All in all, I probably spend a good 3 hours in emailing and reaching out to Groupon for them to fix it. I've lost most, if not all, integrity for the company. I shouldn't have to fight for this. I essentially had to reach out multiple times, and each time I was connected with a different person. I actually received 3 different responses for the SAME email, each from different people. Person #1 told me they were sorry and that was that. Person #2 said they gave me a refund but I had already spend it (flat out lie). Third person said I would get a refund in terms of groupon bucks in a couple days. I never received it. Their local Groupons are probably more worth your time than the Goods. Do NOT waste your time with Groupon goods, and give yourself at least a month for the item to ship, even if they say it will ship in 2 days. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We completely understand your concern and apologize for the trouble.Your refund was processed to the paying card on 12/13/2017, it should appear on your statement as a refund from Groupon, Inc. This typically happens...

within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything up. If you have any additional questions, please reply to me in my direct email to you.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Sorry for any trouble! Unfortunately,...

we are unable to identify which specific groupon purchase you are referring to, but on checking your account it looks like there were several handbag purchases made on your account and all of them have been cancelled. Also a refund of $44 has been issued in groupon bucks to your account. I can confirm that your refund processed successfully on 07/10/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Since your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry for the trouble you've had...

attempting to schedule with this merchant. We have confirmed that this merchant is still open and honoring vouchers. In addition to their phone number listed in the redemption instructions, you can make reservations via email: [redacted] We want to make sure we're doing what we can to assist as we are unable to issue refunds beyond 3 days of purchase unless we've confirmed a merchant is unable to honor Groupons.While we cannot provide a refund for this voucher, we are still able to take advantage of our Trade In program. I’ve provided more specific instructions in my direct email to you (Ref. [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.for reference, in ticket [redacted], it was stated:"Hello [redacted]We are not able to refund, the hotel denied the refund stating that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request. In addition, if the reservation was canceled, the standard penalty will apply.I have reached out to the hotel again and unfortunately, we have not been offered an approval. I have issued $50 in Groupon Bucks as a courtesy, given the inconvenience, this has caused you.When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point."A second manager Karman replied to you in a separate ticket, [redacted]:"Regarding your rejection: We did reach out to the hotel on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point. Once a booking deal is outside the cancellation date, we reach out to our Outbound Team to get an approval from the hotel. The hotel stated that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request.As a courtesy we have issued $50.00 Groupon bucks to your account that will expire in 180 days. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved."At this point, we have reviewed policy with you, and reached out to the hotel to see if any further action can be taken on your behalf, which is cannot. We have issued $50 in Groupon Bucks as a courtesy. While I know this isn't the desired outcome for request, we have exhausted every method we have to resolve this issue. I apologize for any ongoing frustration, but we do consider this issue resolved on our end, and will not be replying to any further CS inquiries on this matter.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue looking at your purchase pattern and I would issue Groupon bucks...

for $60, which will be active in your account for 180 days. I would like to share some tips to you to avoid disappointments like this, requesting you read the Fine Print in your future  purchases, which is at the right bottom of the deal page also reminding you to check your purchase after the voucher is generated on the dates and venue booked, if booked in correctly we have a 24 hour window to cancel the deal. Hope this helps.We want to give our customer's best experience  in all Glive deals with best offer and awesome experience.  I sincerely take this opportunity to apologize that we are not able to help in this deal.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize that you...

were unable use your voucher for Two or Two and a Half Hours of Cleaning from [redacted]. However, I see that you've since been refunded on July 6, 2017.  A full refund of $69.00 went back to the original form of payment.  Once again apologize for any inconvenience this situation may have caused you but I do hope you are able to find a Groupon that you enjoy soon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for your reply, and my apologies again for this inconvenience. Unfortunately, we will not be able to refund this purchase due to the fact that the venue confirmed that admittance to the show was provided, and because you have filed a dispute with your financial institution. Once a dispute has been filed, we do have to allow the dispute to run it's course.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm very sorry for the trouble...

with your purchase. While we're able to offer replacements in certain cases, I'm afraid we're not able to do that for this item.As an apology for the inconvenience, I've issued you $5 in Groupon Bucks. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at [redacted], your Groupon Bucks balance is displayed in the top right.As for your purchase, you can keep it as-is or you can return it for a full refund. (The $5 credit is yours to keep either way.) I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.Again, I'm really sorry about this trouble. Please let me know if you need further help and I'll be happy to assist.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm very sorry for the trouble having...

in scheduling your appointment with Enjoy Holistic Healing.  This is never the experience we want you to have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. We are able to cancel a Groupon within three days of purchase. I've canceled this Groupon and issued you a full refund to CC ending in [redacted]. Allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically need...

to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possible. I've just canceled your purchase and issued a refund of $98.00 to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm so sorry for the trouble you've had redeeming your Groupon with Gadget Geeks.On the original screen where you made this purchase, http://www.groupon.com/deals/my-gadget-geeks, we included a description of the terms of the deal and a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.I've double-checked your account and see that you purchased the option for Glass-Only Replacement for an iPad 1,2,3 and 4. In this case, the fine print restriction in question is: "Valid only for option purchased."The original Fine Print and terms always apply—even after the Groupon expires. Since this deal stated it was valid for glass replacement for an iPad 1,2,3 and 4., after the promotional value expires you'll still be able to redeem your Groupon for glass replacement for an iPad 1,2,3 and 4 and apply what you paid toward the purchase. Unfortunately, this deal is not valid for repairs on iPad Minis.The business is only obligated to honor the expired Groupon for the original offer. Always be sure to double-check the Fine Print on your voucher before using it.I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."Regarding your rejection: The merchant will allow you to use the expired value for their services, but it must be toward an iPad 1,2,3 and 4. If you don't own one of these products, as specified at the time of purchase, then the merchant is not obligated to honor it for repair of a different item. Unfortunately, we must stand by our original suggestion of gifting this voucher, but we cannot issue a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been taken care of; I see that you...

received a full credit card refund on 05/21/2017. If you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Refund Or Exchange IssuesUnfortunately,...

we are only able to refund Groupons of this nature if the event itself was cancelled. We have no confirmation on our end that is was.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

I am rejecting the response because it does not even apply to my concerns or issue. The Groupon rep clearly did not read my responses to Groupon or my complaint on the Revdex.com ticket because he is apologizing for my frustration and letting me know I can return the item. The problem is, I hAve not received the product from Groupon and I will not be receiving it since they shipped the product to the wrong address. I updated my address before purchasing the product, however Groupon still shipped it to my old address. I called them multiple times before the product shipped, but they refused to correct the mistake. Now the product is lost. According to the [redacted] it still has not been delivered. I do not know where it is. I want a refund and Groupon can spend there time searching for the item. The tracking number is: Tracking Number:[redacted]

Hi [redacted]Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.Since this is not a discount applied with a code and a promotion which applies automatically to anyone who purchases the deal. The deal page is designed to...

reflect the discounted price rather than the actual cost. Please note that the original price that we offered this deal was at $59 and by applying the discount the price the deal was offered at $50. I completely understand how frustrating this situation has been for you and sorry about any confusion.Also, the purchase is available in your account for redemption. If you’re not sure how to find the voucher yourself, check out our FAQ for step-by-step instructions.I hope this helps. Please let me know If you have any other questions.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...