Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. Please reference ticket number: [redacted] in any follow...

up.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Received wrong item.I’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, we are very sorry for the confusion. It...

looks like you did get the 8$ off applied to your order as you were only charged $73.00 and our usual discounted price for the Haircut and Deep Conditioning with Full Highlights and Lowlights package is $81.00 (see site below). https://www.groupon.com/deals/zino-s-international-hair-designers-1I’...⇄ provided more specific instructions in my direct email to you . If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Groupon Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding. It looks...

like this has already been taken care of, but if you need any additional help, please let me know.Thanks again,Regards, 
[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]Customer Service ManagerGroupon Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted].Regarding your complaint: Refund for [redacted] one site one world.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. While we were able to refund your Groupon purchase, we do not have the ability to compensate you for exchange rates charged by the banking...

institution.I can understand that this was a very frustrating circumstance, so as an apology, I have issued $50 in Groupon Bucks to your account. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com[redacted] your Groupon Bucks balance is displayed in the top right. Please understand that while were are happy to issue the Groupon credit as an apology this time around, we will not be able to issue any additional credit, and in the future, would not be able to provide compensation for exchange rates.My sincere apologies again for this experience. Please let us know if you have further questions.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/07/30) */
Contact Name and Title:[redacted] CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hello [redacted],
Thank you for reaching out and I apologize for any trouble using our self service cancellation option at our website....


I have gone ahead and converted this refund back to the credit card used for purchase. Although this refund generally processes sooner, we do ask that you allow up to 10 business days to reflect on your credit card statement.
As[redacted] stated in his previous email, since we were outside of our 3 day return window when you contacted us, this refund would be considered an exception to our standard policy. Going forward, we will be unable to issue further refunds of this nature outside of our standard policy.
For future reference, if your Groupon is successfully cancelled on our site, it will be removed from your list of purchased Groupons and you should receive a cancellation email. If this does not happen, please call or email us immediately so that we can take care of this within our return window.
Please let us know if we can provide any further assistance regarding this issue.
[redacted]
CS Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com for enabling a successful outcome of this consumer situation. Your timely assistance is greatly appreciated and brought successful resolution where other options had failed.

Complaint: [redacted]
I am rejecting this response because:  I never received any direct email from you like you speak of in your response.  I check my junk mail folders and both of my email accounts.  In regards to finding my account in your system, to help you find my account, my Groupon account's email address is [redacted].  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket#[redacted].In ticket [redacted], it was stated:"Hi [redacted]Thank you for writing back to us.I've just issued a $79.20 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Thanks so much for using Groupon and please let me know if I can do anything else for you.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: As this credit was flatly issued, we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase of the 12-Month...

[redacted] Live Gold Membership. I am showing that we have issued a full refund to Groupon Bucks with no expiration date. Your order was canceled and documented as being defective. So, your Groupon Bucks were immediately available for you to use towards another purchase.Which I am showing you have begun using and now have a remaining balance on your account of $28.91.While we were able to issue a refund, in this case, vouchers for [redacted] are considered a final sale and are only refundable if they are deemed as being defective. Which we were able to verify.I apologize for the inconvenience that you have received and we appreciate your patience while we worked to resolve this matter.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted]
 Regarding your complaint: I apologize for...

the frustrating experience.It looks like a full refund was issued back to your original form of payment on May 17 during your email conversation with one of our representatives, [redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint about the accidental purchase of [redacted]...

Laser. I see that your situation was resolved via [redacted] on May 11, 2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support