Groupon, Inc.

Hi [redacted]Sorry for any trouble! I can confirm that your refund processed successfully on 7/5/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If...

your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted].Regarding your complaint: I've processed a full refund for the order...

you returned. I need some additional information regarding your double charge issue and I've included the information in my email to you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear about your trouble...

with this Groupon Getaways deal.We have spoken with Gate 1 regarding your request for a refund. Unfortunately, since the voucher was already marked as redeemed they have denied your request. You would need to contact Gate 1 for a refund because we cannot refund without their authorization. You can contact the Tour Operator directly at [redacted] per their terms of services for any refunds requests.If they are able to make an exception and allow you to cancel with them after taking care of any necessary arrangements or fees, please let me know. I'd be happy to look into your request again at that point.We understand you had a poor experience and while we cannot refund I have issued you $200.00 in Groupon Bucks for the inconvenience. This credit is active now and won't expire for 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it is stated:"I'm sorry to hear about your disappointing Groupon experience! We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.I have checked your account and I see that $50 Groupon Bucks had been issued to your account for the inconvenience caused. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons."Regarding your complaint: I absolutely understand your frustration and apologize for the negative experience. We responded to your latest reply from 9/21/17, and [redacted] went ahead and issued an additional refund of $100 in Groupon Bucks to your account under [redacted]@aol.com. This credit is available immediately and will automatically apply towards future purchases.While I understand that your experience was not ideal, we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I am still awaiting the trade off/ return that they have promised me. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that your issue was already...

resolved on 12/31/17 with a full refund of the $19 back to the card ending in [redacted] in Ticket [redacted].If you have any additional questions, please reply to me via my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Your refund has already been...

processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been...

addressed as I see a full refund was issued to the original method of payment on 06/09/2017. If you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11112456
I am rejecting this response because:This is not an acceptable answer. They are the company who accepted the payment from my credit card, not the hotel.  There are various types of ways to appease their customers.  I've lost $143. They could offer me this amount in a store credit, offer to pay half of my lost amount, something. I've been a loyal customer for years, spending thousands.  Why lose a customer, who would end up spending thousands more, over a $143 dispute? To not even try to reach out, or truly make a reasonable compromise. 
Sincerely,
Jessica [redacted]

Complaint: [redacted]
I am rejecting this response because: Groupon clearly states they will send someone to correspond with me about this matter. It has been 8 days and I have yet to receive a single email from anyone at Groupon.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry to hear that your order took a few days to process. I can now confirm that the order is in your account and ready to be used.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the confusion.  I can...

help you redeeming this Groupon for you. It looks like you may have redeemed this Groupon by mistake. When you want to simply view or pull up your voucher in order to use it, click "View Voucher" instead of "Redeem."This feature is available online and on the mobile app for organizational purposes. Clicking "Redeem" means you've used your Groupon. Only use this feature after you’ve used your Groupon.If it does happen again, we can always fix this for you.To redeem your Groupon, simply visit the business website at https://ntsi.com/iframe-registration-nyoldd/ and enter the redemption code CTFWBZRW in the Coupon Code section ( highlighted in the attachment).Enter your details in the required fields and you are all set. If you still need any help in redeeming this Groupon please contact the business directly at https://ntsi.com/contact-us. They should be able to test your code and troubleshoot their website.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Groupon had originally offered to give me a credit to use toward another Groupon. Given the extreme dissatisfaction I experienced with a Groupon-sponsored business and the subsequent Groupon customer service response, I am not interested in doing further business with Groupon and thus a credit is useless. I contacted Revdex.com because I am seeking a full refund in the original payment method. Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Although the vouchers are now printable I should have been given a refund when this company did not live up to their agreement. The last response once again did not address the fact that when I purchased my tickets the rules did not state I would have to wait until 48 hours before the event to get them. I pray that the matter is now resolved. When dealing with such an underhanded company; I can only imagine that something will go wrong on the day of the performance. Until then this matter is no longer an issue.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I'm very sorry for the trouble that you...

had with your order from [redacted] Stores.  This is never the experience we want you to have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble. This Groupon...

Goods item is sold by a third-party merchant—they will take care of ensuring the fulfillment, delivery, and quality of the item you've purchased.You can view the tracking information for this item in your Groupon account. Here's how:•Sign into your account at www.groupon.com.•Find your name in the top right corner of the page.•Place your cursor over your name and the account menu will drop down. Select "My Groupons".•Next to your Groupon, click "Track Package", which will take you to the Groupon Stores customer sign-in.•Sign in with the email address and password you use for Groupon, and you’ll be able to view your order details, including tracking.I've also checked your tracking and it appears there has been no movement since December 18th, 2017. I'm sincerely sorry for the frustration this has caused. I can also confirm that you have reached out to the merchant via our Stores [redacted] Ticketing system on January 8th, 2018. The merchant responded on January 9th stating that you were "Guaranteed delivery: Jan.11-12, 2018 Pending any weather conditions".At this time, I would advise you submit another request with the merchant and let them know that you have still not received this product, nor any tracking updates since the delivery date they guaranteed in their last response. They should be able to see that, respond and provide a proper resolution for you directly.If you've already reached out to the merchant, but haven't heard back from them within 72 hours, we're happy to contact them on your behalf. We'll be able to provide the best service when you include your ticket number, which you can find in your account by following these steps:Go to your item's order page, click on the Tickets tab, and note the ticket numberThen, send us that ticket number and your phone number.I hope this information helps. Please let me know if I can assist you with anything else by replying directly to the email I sent via [redacted]@groupon.comThank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I had to jump through hoops to get them to respond appropriately; I believe my complaint with the Revdex.com pushed them to take the appropriate action.  It's a shame they don't have the integrity to do the right thing without causing the consumer such hassle.  Thank you for your help in this matter.
Sincerely,
[redacted]