Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve looped in a manager who works on...

the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble this has...

caused. I can see that we have already issued a full refund back to your payment card for your purchase "Adjustable Tennis Bracelet with Fiery Opal and [redacted] Crystals by [redacted]".I've just issued you a full refund for the other item "[redacted] Elements To the [redacted] Necklace" and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Victor,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards,NithyaManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Please have [redacted] contact us...

directly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I sincerly apologize for the trouble...

this Groupon Live purchase has caused. Unfortunantly these tickets were non-refundable at the time of purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Still haven't received the return labels from your first response. I'll be done with doing business with you.  Thanks! Co urmplaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via ticket #[redacted] from[redacted]Regarding your complaint:  Groupon Bucks apply...

automatically to a purchase, at the time of your order only $31.01 Groupon Bucks were in your account.  Unfortunately, we are not able to retroactively apply Groupon Bucks to an order.   I'm happy to provide a brief timeline to help clear up any confusion. - $51 Groupon Bucks was issued to your account on 07/20/2016- 9/9/16 - at 7:30pm CST you made a purchase for "Modern Blanket Super Soft Throw Bedding Fleece Brown Beige Blocks New - Queen."  $19.99 Groupon Bucks covered this purchase. - 9/9/16 - at 7:48pm CST you made a purchase for "7 Piece Microsuede Comforter Set: Deena-Blue/Queen".  The price of this item was $74.18.  The remaining $31.01 Groupon Bucks applied to this, and your card on file was charged $43.17.  9/9/16- at 7:53 PM CST you cancelled your purchase for "Modern Blanket Super Soft Throw Bedding Fleece Brown Beige Blocks New - Queen" which made the $19.99 Groupon Bucks available to you again to use on future purchases. I'm very sorry for the trouble, but since your order for the 7 piece set was already completed, we can not apply the $19.99 Groupon Bucks to it.  According to our records, your item is on the vehicle for delivery today, 9/20.   If you need assistance returning the item, please let me know. The $19.99 Groupon Bucks that are in your account do not expire, and will be automatically applied to future purchases until they are used completely. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: You were issued a refund in full to...

your original form of payment on January 23, 2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I would never plan on using such a unprofessional and unethical company like Groupon EVER again. This is now my 6th request to have all of my personal information removed from Groupon databases and you're still avoiding confirming my request. If you did your job and reviewed the chat you would see how inept your representatives were in honoring my request or assisting with my issue. I want all of my billing information, address, email address, phone numbers and any other information deleted from your database. It's no coincedence that recently I've received more spam calls and junk mail, clearly my information is being misused. 
Sincerely,
[redacted]

Hello Todd,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about a refund for the none working XBox...

live card purchase, we would have been more than happy to assist with a resolution. However, without the XBox live card, we are unable to assist with any refund.Per our policy and procedures, we would need at least a copy of the card in question. We did not ask for the card to be returned, we requested to have a copy of the code on the back of the card (We needed a photo of the code behind the scratch-off part on the card on the back.) Given, this the only way that we would be able to confirm redemption.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Erica SManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]. I'm really sorry for any previous trouble. It looks like this has...

already been taken care of; I see that you were issued a total of $200.00 in Groupon Bucks to your account, on 01/24/2018 and 01/26/2018, to help make up for the trouble regarding any previous cancellation of the [redacted] Resort Atlantic City reservation. This credit was also issued to help with the repurchase of another reservation and currently reflects as used toward another reservation purchased 02/10/2018. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like [redacted] B, a Supervisor at Groupon, looked into this issue already and emailed you on 11/9 to let you know that there does...

not appear to be a system issue on our end that caused the second order to process. These orders were made at two different times via your [redacted] device and the second via the web. One purchase was made at 11/03/2015 4:30 PM and the next one at 11/03/2015 9:42 PM. Due to this information we have come to the conclusion that this was a purchase that was made by mistake via your [redacted]. Unfortunately in this case the item you purchased is final sale, which means we cannot accept returns for the item unless it arrived damaged or defective. Due to the trouble and frustrations that were caused by this experience, [redacted] issued $10 in Groupon Bucks. This credit is available in your account and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Please let us know if we can assist you further. Regards, [redacted] RManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint to cancel the additional qty of [redacted]...

[redacted] Modern Queen Bed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Dear Rebecca,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint on the product that was not delivered,...

I have reviewed your case and refunded gg-akc-puppy-training-pads-150-count for the full amount of $21.23.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka *ManagerGroupon Customer Support

Hey Sandra,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your...

understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Firstly you seem to still be confused thinking that I am confused. That is why you included, "The Storage block is made out of rubberwood, that is how we advertised the product on the original deal page - https://www.groupon.com/deals/gg-groupon-exclusive-emeril-stainless-steel-cut...⇄ in your response. That is exactly what I ordered and that is what I want. However, that is what you DID NOT SEND ME! YOU SENT ME, "18-piece cutlery block9 types of knivesProfessional stainless steel bladesKnives with full tang constructionBlack riveted handlesBlond-wood storage blockNames of each knife listed next to designated slotEtched with [redacted] signatureSet Contents8” Chef 8” Slicer8” Bread5” Santoku5” Boning5.5” Utilityas you can see above it reads, "blonde-wood storage block", "black riveted handles"! So clearly Groupon is still confused. Secondly I get 2-3 emails to my inbox every day from Groupon. Third you sent me an email advising that I can download a return label and print it off.  I do not have a home computer or printer. I order from my phone only. You will need to mail me a label so that I can mail you the Wrong product that you sent me, back to Groupon. Hopefully through your through research you can find that you sent me the wrong item. Would you like me to take it out and send you a picture of the wrong item some more?  Again, I sure with Groupon could have sent me the item that I ordered. Kind of like the exact one that you sent me the link too. YEAH THAT ONE WOULD DO FINE.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Groupon indicated on 2/10/16 that they have issued me a full refund.  My bank does not yet show this refund, however.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm so sorry for the difficulties you...

encountered in redeeming your tickets for [redacted] on Ice.  This is never the experience that we want you to have and I hope we're been able to rectify it for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. For reference, as is standard, we are replying both internally and publicly through the Revdex.com. Both replies are identical.In ticket [redacted], it was stated:"Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Your order for the UV Lamp Nail Dryer was returned to our warehouses recently and was refunded back to the original form of payment used (Groupon Bucks and a portion of your credit card) on 7/20.17. The $5.35 charge to your credit card should appear on your statement within 10 business days. The Groupon Bucks portion was made available immediately in your account at that time and has since been used on purchases for [redacted] and [redacted] Buffet vouchers.The $31.01 portion of Groupon Bucks was originally issued for a [redacted] Charge Block Duo for [redacted]e which was delivered as per your tracking but not received. Typically in those situations, we are unable to offer refunds to your original form of payment and encourage customers to contact the postal carrier if an order shows delivered without you actually possessing it. In this instance, it appears we made a one time exception and offered you a refund in the form of Groupon Bucks for the inconvenience."As we have already informed you, we cannot convert a refund from Groupon Bucks to your original form of payment if any portion of those Groupon Bucks have already been used on any subsequent purchases. As we have pointed out, you have made subsequent purchases using those Bucks.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support