Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted] it was stated:Hi [redacted]Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.To make this right, we’re issuing you $38 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.We love having you as a customer and want you to continue to love using Groupon.Please let me know If you have any other questions.Regards,[redacted] SManagerGroupon Customer Support"Regarding your rejection: I'm very sorry if the above information was not specific enough, but per your original complaint, we have resolved your request by issuing the refund. Again, the $38 issues is available on your account right now.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Antoine,I'm sorry for any frustration that may have occurred.I have notified the representative about your issue once more and she'll be following up.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: Per our...

privacy policy we're only able to discuss the details of any purchases with the account holder. At this time, it looks like the purchaser has already contacted us regarding this issue. If they have any additional question, we suggest they contact us directly.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Refund Or Exchange IssuesGroupon bucks...

automatically get voided when an account is deleted. We have since reactivated your account and reissued the bucks as a courtesy.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble. It looks like Yoseff F processed a refund for this order on 07/07/2017  back to the original form of payment. Please allow up to 10 business days from that date for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for any trouble you...

encountered trying to view your purchase. If you have not already please attempt to view the voucher by visiting the My Groupons section of your account from a computer.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Cancellation of Groupon Live...

ticketI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a refund for this purchase...

back to your original form of payment on 6/28/17.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because: I asked for a follow up call and/or representative with whom I could discuss the complaint as an aside from the refund. I would still like the opportunity to discuss this. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I want to apologize for the trouble with...

your Groupon Goods purchase.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I request you to return the item back to us for a full refund. After reviewing your account, it appears this matter has already been resolved because a colleague of mine has issued you a prepaid shipping label to return your purchase for a full refund. Please use that label to return the item for a full refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response as it is impossible for me to complete what is requested since the Groupon website on my account does not allow customers to go back far enough in order history and for a customer as myself I have purchased hundreds of items at this point. I would appreciate that Revdex.com keep this open until we reach a full resolution as I have experienced many bad moments with Groupon's customer service ending up ignoring numerous replies when an issue prolongs for a certain amount of time. The following message was sent in response to the Manager who reached out to me: * [redacted]Thank you for reaching out to me. I hope that we will be able to work through this swiftly and efficiently. To begin in response to your message, there are many orders where I have placed over a very long period of time. As I am sure you are aware, your website in My Groupon's only goes so far, I try to look back at many orders that I have made before and it doesn't even allow me to go far enough for this situation. With that, it makes it only possible on Groupon's end to investigate and see my orders to determine which items were marked as returned and where no refunds were actually given but items went back to the company. Secondly, in terms of lost/missing orders where I was charged on my credit card, I would order multiple items in one order, but for some reason nearly every time, each item is sent separately rather than in one box containing the complete order; the issue with this is that you guys charge the credit card immediately once the order is placed way before ever sending 1 item from that order. This has resulted in orders being placed, money being charged, but not ALL the items being sent and this goes way back along with more recent times. There is no capable way of me sitting and going through each order as I have purchased hundreds of items at this point I'm sure. Groupon should be the one looking into my account history and ensuring that all items were sent and accounted for as well as for returned items. Thank you,[redacted]
Sincerely,
[redacted]

Hello Ryan,Thank you again for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Carrie *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: It appears this order was refunded to...

Groupon Bucks on 5/4 when you called our support center. These Groupon Bucks will never expire and will apply to your next purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I see that the merchant had...

already canceled your shipment.Your refund of $49.99 was processed successfully on 12/29/2016 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble you have...

experienced with your Proform Performance Treadmill.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Could you please share the ticket...

number you contacted the merchant (starts with 9000), with that information I can look into this further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support