Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you've already worked with...

our team and this purchase was refunded to Groupon Bucks on 12/1 which were subsequently used on a purchase on 12/4.If you have any additional questions, please reply to me in my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: 11183714
I am rejecting this response because of following:1. My previous purchase which was declined, was not re-instated, rather a new order was created because of which I lost the $0 discount for applying [redacted]10 coupon code. Hence now they purchased but charged me $10 more.2. Groupon did not explain as why my purchases are being cancelled out3. For the inconveniences, which was too frustrating, I was offered only pity $10 where as its very discouraging to shop at Groupon when we are being declined txn with no valid reasons, and at the same time, Groupon staff are able to make the purchase. This results in wastage of my valuable time and 4. No one contacted me. I would suggest to keep this open till my issues are resolved and satisfactorily closed.
Sincerely,
Kiran [redacted]

Hi Teresa ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I can't apologize enough for the delay and that you never received my original response back on January 6th. Of course, this is not the experience we want you to have when using Groupon. I am now responding directly to this Revdex.com complaint along with sending a separate email to ensure that you receive my response regarding this matter.I have checked the tracking information for your orders placed on December 8th and fortunately, it looks like your AKC Car Seat Cover, Extreme Pet Car Seat Leash and Deshedding Tool for Dogs Hair have all been delivered since your original contact to us through the Revdex.com. Hopefully you're already enjoying these purchases, but please let me know if you have not received them.In regards to the Anti-Snore Wristband, at this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for. Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.Thank you for your understanding. Regards, Brendan *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm really...

sorry for the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. A full refund was processed back to your original form of payment on November 13.As I mentioned, I've also sent a  direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We processed your trade in, in which some...

of the Groupon Bucks have been used.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/03) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.
To help make up for the trouble, I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.
I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
Unfortunately, any funds you paid directly to this merchant or incurred due to their services will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Of course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back.
Again, I sincerely apologize for any trouble this has caused. Thank you for your understanding.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: For customer safety and security, our system prevents orders from processing if it thinks they might not comply with our terms of use. However, certain orders can be occasionally blocked by accident. I'm truly sorry that this happened in this case. We're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly.For the trouble with order placement, I have gone ahead and processed a credit of $15.00 in Groupon Bucks to your account which are available for use right away.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Michael,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka JManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I have notified a Merchant Support...

specialist who is reviewing your request. Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Initial Business Response /* (1000, 6, 2015/08/11) */
Contact Name and Title:[redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and...

I'm sorry for the trouble.
It appears this issue was resolved on 7/30 and a refund was already issued to you.
Please let us know if we can assist you with anything else.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm very sorry for all the trouble around this deal and the back and fourth. I've issued a refund as a credit to your Groupon account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there via ticket[redacted]Thank you for your understanding.Regards,[redacted]Manager

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: No problem. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: If you as a company don't have a fail safe or a warning that your system is double charging people. I believe your the cause of the incident. Now you don't want to give me my funds back and have the audacity to offer 1/3 of my purchase price? Why would you not offer a full coupon or credit towards my out of pocket expense at least for the extra set of tickets since you will not reverse the credit to my [redacted] Card? I think you guys at the very least owe me the credit amount for the 2nd set of ticket which was $148.50 or $135.60.. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/09/15) */
Hi[redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Your refund processed successfully on 9/1/2015 to the card ending in [redacted]. It...

should appear on your statement as a refund from Groupon, Inc. In looking into the return tracking, it appears we received the item 8/27/2015 and it can take a couple days for the item to be logged and refunded.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]
Regarding your complaint: It looks like...

we issued a credit of $15.60 to your Groupon account on 8/23.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],I'm sorry for any confusion.Unfortunately, I'm unable to arrange a call back from CEO or provide the direct contact information for our corporate staff. However, if you wish to reach out to Groupon Corporate Headquarters, you can write to us at the following address:Groupon, IncAttn: Customer Support Department[redacted]
[redacted]Please let me know if there is anything else I can assist with.[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: As [redacted] mentioned in his previous response, this order is shipped directly from the merchant once the Groupon is redeemed on their website based on the redemption instructions. This Groupon does not look like it was ever redeemed after purchase. If you have confirmation of the order from the merchant, you can reply to my email I sent to your from [redacted][email protected]. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I just received an email saying that my complaint is now closed.  I was out of the country due to the holiday and have had limited access to the internet and email.  I disagree with the business' response as they still haven't explained why my account with Groupon was closed.  Sincerely,[redacted]