Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because:I have repeatedly emailed their customer service reps requesting my tickets they charged me $80.00 for back in May.  They were all foreign with limited English skills.  I asked them to direct me to a supervisor and they never responded.  The 800 number listed to contact them was disconnected.  I then requested a refund for the tickets a week before the concert.  Never received a response.  I want my money back for the tickets I never received!
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We've previously offered to trade this...

voucher in, but did not get a reply. I’ve provided more specific instructions in my direct email to you at your berkeley.edu email address that is associated with your Groupon account. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you recently worked with our...

[redacted] staff and were issued $10 in Groupon Bucks as compensation for the issue with your gift card. The Bucks are on your account and will automatically apply to purchases on the site and expire 5/27/18 if not used.If you have any additional questions, please reply to me via my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble with this deal.On...

the original screen where you made this purchase, http://www.groupon.com/deals/viator-tampas-lowry-park-zoo-1, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Groupon promo codes may not be used for this offer. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. See Viator voucher terms under [redacted] here (https://www.viator.com/terms-and-conditions#vouchers)"This restriction was included in the deal's Fine Print prior to purchase.If you have any additional questions, please reply to me in response to my email, ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including you thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any confusion regarding this purchase.On the deal page where you made your purchase we stated these tickets are SRO (Standing Room Only) sections and included a link to the seating chart. On the seating chart it states the SRO section is the "Standing Deck". The venue's website also offers information about this standing section.Because this information was available prior to purchase and because this deal is "All sales final", we are unable to issue a refund on these tickets.If you have any additional questions, please let me know.Regards,[redacted]ManagerGroupon Customer Support"Regarding your complaint: Because this information was listed on the deal page at the time of purchase (regarding the sections themselves), I cannot issue a refund for these Final Sale vouchers. However, I understand that you're a very good customer of ours, and I don't want to continue to cause frustration. While I cannot refund this purchase, I have issued the purchase amount of $267 in your Groupon account in the form of Groupon Bucks. Groupon Bucks apply automatically to any future purchases, and do not expire for 180 days.While I know this is not your desired outcome, I hope this does help with any inconvenience that has arisen from this situation. If you need further help, please reply to me and let me know.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,  [redacted]SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11000255, and find that this resolution is satisfactory to me.
Sincerely,
Dina [redacted]

Initial Business Response /* (1000, 6, 2015/08/20) */
Contact Name and Title:[redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble.
Sorry for the trouble you've had with this Groupon. After the expiration date printed on your Groupon, its promotional value expires, but you can still redeem it at the merchant for the amount paid towards the goods or services listed on the Groupon. This is listed on our website under terms and conditions and under the FAQs.
To make this right, I can issue you $22 in Groupon Bucks as a one time exception. This credit is available for you to use immediately and will expire in 180 days.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]Unfortunately, I wasn't able to locate an account with the email you provided, [redacted]  If you could please provide me with the email...

associated with your Groupon account, I'd be happy to look into this for you. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Ann,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew C.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Hi I still haven't been paid. Last week Groupon sent me proof of payment but as expected it is not on its way. I also attached an email Groupon sent my client pushing them to refund .

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: While it is true to that we can usually only...

convert a refund from Bucks to the original form of payment within 3 days, I've made an exception here. I've voided the Groupon Bucks issued to you on November 9th, and initiated a refund to your Apple Pay account in the amount of $135.00. Please allow up to ten business days for that refund to fully process and become available to you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding and patience.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have reviewed your issue.I’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: While the stipulations of the deal you...

purchase are listed, and the purchase you made was final sale, we'd like to offer some compensation for your trouble in the form of $5 Groupon Bucks to your Groupon account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: A full refund of $31 was issued on 4/19/17 in the form of Groupon Bucks. Those Groupon Bucks were then used on subsequent purchases. As you have used those funds on later Groupons, we are unable to refund your original form of payment. However, I must reiterate, that $31 spent for this Groupon was refunded internally and since depleted.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: It does not solve either issue. They never addressed the first complaint about me paying for a hot stone massage but that is not what the business provided. I would still like a refund for that. I bought the Groupon back in April now I can "trade it in" but I have 24 hrs to select what is there so I am forced once again to get something I do not need just so Groupon can keep my money. Clearly they come first. not the customer. Very disappointing. I have spent A LOT of money with Groupon. Bad business decision to loose several years of future purchases over 2 bad ones.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I checked your account and I can see...

that your refund for $323.98 has processed successfully to your [redacted] account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support