Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We would need the email address
associated with the Groupon account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I have done this repeatedly alreadyI have said this repeatedly already that I have called, I have emailed, and that I have left several messagesWhat part of that do you not understand? I keep saying this over and over! Your company picked a very bad merchant that will not honor it's customers! That is unfair, that is not right! That is wrongYour company including you is not listening to meTelling me to do the same thing over and over with no results is insanity! They do not respond! They do not call back, do not email back..How many more times do I need to say this!
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
information my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: While this deal is non-refundable, we
are able to reach out on your behalf via our scheduling team.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It looks like this has already been taken
care of by *** *on 4/10/2017, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint:I have reviewed your correspondence with
our representative and I apologize for any confusionOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.We’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureIn general, we ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use itBut again, I understand your situation and I'm glad I could help out this time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***,Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that you are not interested in our Trade in offer by Groupon by, which you can opt for a alternate deal.We understand that you are not
happy so we can go ahead and give refund in Groupon bucks to you.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Thank you for your reply and your apologyI am not satisfied with credit to be used towards future purchase on your siteI am no longer comfortable using your servicesThe past transactions of made with you have not gone wellReasons include: 1)this transaction2)another involving a vendor whom had a full voice mail and was not accepting messages and was not responding to emails3)A vendor whom was not available to provide the sold services for months later at the earliest. I've lost faith in the businesses you partner with and until there is a greater amount of vetting being completed by Groupon, I am not comfortable doing any further business with them. I ask for a refund of the $to be issued to my bank account rather than vouchers. Thank you for your understanding.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your complaint: Refund for Brick Fest Tickets, I’ve provided more specific instructions in my direct email to you
from *** via Ticket # *** If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.com I responded to you a moment ago via email from ***
Regarding your complaint: I've unsubscribed this email address, j*** You will stop receiving Groupon promotional emails
within hours.Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customerYou may receive an email if we update our privacy statement or our terms of serviceYou will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint:Your account has been
reactivated. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon is avoiding that there fine print is vagueFine print should read hotel cancellations must be done four days prior by 4pm to be refundable.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I see that your order for the *** ***
Hand Painted Wood Grain with Brass Spigot was refunded on 7/10/back to the original form of paymentThis particular order was purchased on 6/17/with $being charged to your credit card ending in *** and the remaining $was purchased using Groupon BucksAs such, we are only able to refund the amount we actually collected for this orderWe would not be able to refund $to your credit card because the order in question was not purchased on your credit card. Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thank you for letting us know about
the issue with your recent Groupon Goods orderI'm so sorry to hear that the order you received is incomplete.Unfortunately, we're unable to ship any outstanding items at this time and we're not equipped to offer exchanges or replacementsI'm very sorry for any inconvenience this may cause.However, I've just issued a full refund of $back to your original form of payment to compensate for the missing orderRefunds to a credit or debit card can take up to business days to appear on your statement, so don't worry if it doesn't show up right away.It looks like this deal is still available for purchase if you would like to reorder the item to have the entire quantity shipped to youThat is the only means we currently have available to reship a product that was originally sent incorrectly.https://www.groupon.com/deals/gg-charcoal-teeth-whitening-powder-2Th...⇄ you for your understandingIf there is anything else I can do, please let me know.Kind regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:Thank you for reaching out to us through the
Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.It looks like your issue was resolved as requested and your refund has already been processed on 01/02/to the original form of payment which you have used for the purchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,
*** **ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:
To Whom This May Concern:It is literally a $something purchaseYou have it in your power to refund meTo say otherwise is simply untrue, ridiculous, and a waste of my timeThis customer service is abysmal and to say you have done everything in your power to resolve this is a flat out lie, particularly as I have been a good and loyal customer in the pastI am extremely disappointed and frustratedThe Revdex.com complaint stands and I will contact them to indicate such.*** ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comI'm so sorry that you were unable to obtain your Groupon Goods
shipmentsUnfortunately, I do not have any further delivery information beyond the tracking number providedMy sincere apologies that I'm not able to do more to get this order to youI've just canceled the orders, within shopping cart ***, and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygrouponsWe understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this natureTo prevent delivery complications like this, we have confirmed that the previously used address has been removed from the account as a wholeI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint request for a full refund to the
original method of payment for the purchase of Bottles of Premium Wine, $off $Gift Voucher, and Free Waiter's CorkscrewI do apologize for the delayI am showing that we originally approve you for a refund via trade-in, but never received a response.If the original offer for the trawould have been declined on your end, we would have been more than happy to issue a refund to the original method of payment, as we are willing to do now.I'm really sorry for any trouble this has causedI will personally issue you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm really sorry that you had to go through thisI have checked the previous conversations and I see that we have already refunded $
to your Groupon accountThe Groupon Bucks have been used to purchase other deals.Once again I apologize for the hasslePlease let me know if there is anything else I can do for you.Regards,*** *ManagerGroupon Customer Support