Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: This reservation is non-refundable, but the hotel has rescheduled you for the dates you provided.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I see that in your recent conversation with us you have requested for a full refundI have issued the same and provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]'m sorry you didn't get a chance to use your [redacted] ticket purchaseThat's never the experience we want you to have when you make a ticketed purchaseWhile our Local purchases (such as restaurants or bakeries etc) do have a day cancellation window, the purchase that you made was not a Local purchaseThe purchase made was a [redacted] ticket for a ticketed event; Per industry standard ticketed events have specific cancellation policies and in this case it was listed on the deal pageUnfortunately, since this was a FaxXchange ticket purchases, we're not able to offer refunds after you buy themAdditionally, once the selected date has passed, the ticket has no valueWe always do our best to explain this clearly in the Fine Print on the page where you buy the dealI'm sorry if anything about this was confusingI've included all relevant information from the original Fine Print below: "Promotional value expires Oct 11, ALL SALES FINAL, subject to the [redacted] GuaranteeGroupon promo codes may not be used for this offer [redacted] Terms and Conditions applyGroupon Extraordinary Event Policy does not applyContact [redacted] at groupon@ [redacted] .com with questionsReview event location and ticket note before purchase (games/events listed may take place in other cities and some options are add-ons, not tickets)Price listed is the lowest available price at the time tickets are made available via Groupon." Again, my apologies that I'm not able to help with your requestIf you have any additional questions, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Revdex.com: [redacted] Hi, The business reached out to me and credited my accountHow do I withdraw the complaint or designate that it was settled? I logged in, but can't find anywhere to do that [redacted] On Monday, February 5, 2018, 3:50:PM CST, Revdex.com wrote: This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint [redacted] Please click on the link below to access Revdex.com's Online Complaint Management System to read this messageClick here to read the messageIf your email program does not support the link above, then please copy and paste the link below into your browser [redacted] This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us a [redacted] @chicago.Revdex.com.org or ( [redacted]

Hello Nirit,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] have issued your Buy with Friends promotional amount.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,DiwakarManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the continued frustration According to the tracking number on this item, it was successfully delivered to the address that was placed on the orderUnfortunately we don't have any additional information on the location of your packageGenerally it is not our policy to issue refunds for orders when the tracking indicates that they were successfully delivered, however, in the past we made exceptions to our policy for you twice for this exact reasonWe are not able to continue to make exceptions in this case I want to assure you that we will always do everything in our power to help our customers, and customer satisfaction continues to be a top priorityWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Armando,My name is Zac, and I'm a manager with Groupon's Customer Support teamThank you for your patience as we have looked into your request.As previously stated, your financial institution had contacted us regarding a dispute that had been issued against a purchase you made—specifically, your Groupon for Beats Solo Drenched HeadphonesWe recommend reaching back out to your financial institution directly to discuss a resolutionWe will not be proceeding with a refund on our end.For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action should it be necessary to preserve the integrity of our program and the best interests of our company.Thank you for your understanding.Zac GManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID received my funds Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I wasn't able to locate your purchase with this email addressPlease reply with the details of your purchase and we'll look into this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm very sorry for the trouble having in scheduling your appointment with Enjoy Holistic Healing This is never the experience we want you to have.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for the trouble and I appreciate your understandingWe are able to cancel a Groupon within three days of purchaseI've canceled this Groupon and issued you a full refund to CC ending in ***Allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:My issue was not resolved and groupon opted to wait to reply weeks later, a DAY after Christmas, which is a national holidayThey knew that was a strategic time to reply being that everyone is travelingI need resolution to my issue Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: After you purchase a Groupon Goods item, we communicate with our fulfillment network to process your orderTo bring you great deals on thousands of products, it's for this processing to take several days.However, it seems were are at the very end of that estimated delivery window of business days and still don't have a tracking update.Normally, in this situation we'd have our Groupon Goods Resolution Team reach out to the vendor to get a more proper update- but I understand your frustrationI've gone ahead and issued a full refund back to your original form of payment.Please allow up to business days for this refund to reflect on your statement.I truly apologize for the trouble you've experienced with this purchase, and the fact that you had to call us twice to get it resolvedIt absolutely should have been shipped and delivered on time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hello [redacted] I’m sorry for the trouble you’re having with this purchase! According to the tracking information the item was left with someone on 8/14/by ***.This Groupon Stores item is sold by a third-party merchantIn the case of any missing products, you should reach out to the merchant directlyThey will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations.I see that you last contacted the merchant on August 28th at which time they advised they would work with the courierSince this item is sold by Olight Stores you must work with them regarding the status of the delivery.If you have any additional questions, please let me know.Thank you for your understanding.Regards, [redacted] CManagerGroupon Customer Support"Regarding your rejection: We were recently notified by your financial institution that a dispute had been issued against this purchase you madeWe recommend reaching back out to your financial institution directly to discuss a resolutionOnce a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI'm very sorry for any trouble you have had with this purchaseI realize how frustrating a situation like this can bePlease know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the futureWe're always happy to help facilitate redemption for our customersWe want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf to get this straightened outOf course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait any longer for a resolutionI'd be happy to issue a refund in Groupon Bucks or directly to the original method of payment insteadPlease let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist! I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI do see that our records have been updated with a note, advising other sales representatives to avoid contacting youAdditionally, I will be reaching out to the management of our Sales Team, to ensure the note is sufficient in preventing additional contactsIf more must be done, I will be sure to see that through.Thank you for bringing this to our attention, and please let us know if you need any additional assistance.Regards, [redacted] DManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Flight credit for the Getaways BookingI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi Laura,Thank you for reaching back out to us through the Revdex.comI ha*e re*iewed all past correspondence and I'm sorry for the troubleI double-checked, and this refund has been recei*ed by the bank that issued the card ending in 1718.I'*e also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, Wells Fargo Bank, National Association—when they successfully transferred the funds to your bankPlease contact your bank's claims department with this information so that they can retrie*e your funds:Acquirer Reference Number, ARN: [redacted] Last Four Digits of Card: Purchase Date: 11/8/15Refund Amount: $37.61Refund Date: 11/8/(Processed 11/9/15)Issuer of Refund: Groupon, Inc.My apologies for the incon*eniencePlease let me know if there's anything else I can help you withThank you,Brette *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I've just issued you a full refund of $and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any trouble you experienced trying to redeem your [redacted] Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support