Groupon

Complaint: [redacted] I am rejecting this response because: I am still not receiving what I paid forI bought a groupon for a discounted product, now that the Groupon has expired, I know how to purchase the product at the regular price in order to be able to use the money that I spent on the grouponFurther, no where does it say that I have to use the expired groupon for exact what I purchased it for originallyI purchased a groupon for four photobooks, in order to get the money I paid for the groupon, I know have to purchase for photobooks at the regular priceNot only that but even though it is no longer a traditional groupon, but a credit, it is still treated as a groupon and therefore I can not use it in combination with another coupon or discountHow is that far to me? Groupon got their portion of my purchase as well as the business, but I am now out that money unless I want to pay 3-times what I paid for the groupon just to get what I paid forI think it's a very scammy, scheming, underhanded policy, that is ill worded at best Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAs I said in the first email, [redacted] is out of the countryHe does not have access to a phone, email, or a computer Therefore, [redacted] nor I can verify that indeed $has been credited to [redacted] account or that there is no time limit on redeeming it I guess I will trust that Groupon has done what it says it has I will have to wait until [redacted] is able to confirm Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me; however, I am very disappointed that it took my having to file a complain witht Revdex.com to get a resolution Thank you, Revdex.comI appreciate your hard work Sincerely, [redacted] ***

Hello Kristen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I understand that you were attempting to enter promotional code SAVEduring the checkout process to determine the discount for the Harlem Globetrotters Greensboro Coliseum Piedmont Triad tickets.When entering a promotional code during the checkout process, you would need to enter the code and press the button that says "Apply," which is located next to the box where the code is enteredIf the "enter" button is pressed instead of the word "apply," the order will proceed and confirm because your credit card information is already preset on the checkout page unless you choose to change itWhenever using the "enter" button during any checkout process, the function is a form of proceeding to the next page, which is likely how your order was confirmed.The promotional code SAVE20, as with all of our other promotions offered, had exclusions and a maximum discount that would applyThe terms of this promotion are: "Valid on Local unit per transaction; max usesMax $discper dealEnds 1/Exclusions apply; see gr.pn/promofaq." The promotional code was not valid on this purchase because it was only valid on Local dealsThese were tickets for a Groupon Live event, which was not part of this promotional offer.In addition, all of our promotional codes are valid on one unit per transactionThis means that for a total purchase of tickets, assuming the promotional offer was valid on this purchase, the discount would have applied to one ticket in the transaction, for a discount amount of $12.80.While we understand this purchase was accidental, the tickets were listed as Final Sale at the time of purchase and we are unable to issue a refund.In addition, since we were notified that a dispute had been filed for this purchase, once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in questionWe recommend reaching back out to your financial institution directly to discuss a resolution.However, you are still welcome to redeem your Groupons with the merchant or give it to a friend if you're unable to use it yourselfYou can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ you have any additional questions, please reply to me through the direct email from Groupon.Thank you for your understanding.Kind regards,Jen ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you very much for your help in this matter Sincerely, [redacted]

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can confirm that your refund processed successfully on 10/28/You should have received an email confirmation shortly after this refund was issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We can confirm that your refund was successfully issued, and have supplied you with Acquirer Reference Number information you can provide to your bank to track your refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: EXPLANATION OF POLICY/ DEPT PROCESSES / REASSIGNMENT INFO/ ETC.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Manager

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears we were able to resolve your issue directly with our Customer Support team prior to replying to your Revdex.com complaint.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] A.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Unfortunately, since the product has already been shipped to the address provided with your purchase, we aren't able to correct it at this time.The tracking information for your order indicates that it was delivered successfullyIs it possible for you to reach someone at that location to inquire about the delivery? You can also contact the shipping carrier, in this case Fedex, to follow up on the deliveryThey may be able to provide more details about the shipment.Thank you for your understanding.Regards,***ManagerGroupon Customer [redacted] Tell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had in attempting to redeem the Groupon deal that your purchased for *** [redacted] As of 5/1/17, we were able to finalize our investigation and can confirm that this merchant was not contactable and we have pulled the deal from our siteOn 4/21/17, we were notified that you've filed a dispute regarding this chargeUnfortunately, this prevents us from being able to assist with this issue any furtherNormally, we'd be more than happy to process this refund since we confirmed the merchant couldn't be reached and attempt to help resolve thisOnce a dispute is filed with a financial institution, however, legally we are not able to take any additional action while the dispute is in processWe always want to work with our customers to attempt to resolve any merchant issues, but if a dispute is filed with a financial institution, at that point our hands are tied with regard to any action we can take.I'm sorry that we weren't able to assist any further at this point, but again, legally we are not permitted to take any additional action regarding this purchase once a dispute has been filed.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

ello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected] your complaint: I'm so sorry for any trouble regarding the Buy with friends promotionSince your partial refund hasn't processed automatically, I have manually issued a refund of $in Groupon Bucks to your account to use toward future Groupon purchases.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Stalin *.ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm so sorry to hear that your order took a few days to processI can now confirm that the order is in your account and ready to be used.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey Paul,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Eric *and your Ticket # is [redacted] .Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Eric will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like your issue has been taken care alreadyInitially we did find a failed order in your account for the [redacted] GrouponLater it seems that your second attempt to purchase the same deal has gone through and your Groupon is now readily available in your accountWe sincerely apologise for any inconvenience caused from our end.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: While this is a separate issue than what was previously raised through Revdex.com, a refund for the day cruise has been processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleYour refund processed successfully on 11/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards, [redacted] N.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Groupon Stores PurchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***SupervisorGroupon Customer Support