Groupon

Complaint: [redacted] I am rejecting this response because: The business offered me nothing to rectify the situationI would like to express my desire for groupon to go bankrupt and disappearI will never support Groupon for as long as I live on this planetOr my childrenI will raise them never to shop on Groupon Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for the trouble you've experienced with your Groupon Goods purchaseUnfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returnsOur sincerest apologies for the wrong watch coming on your initial deliveryYour return for it was refunded on 1/3/You should see the refund back to your original form of payment anytime within business days of that date.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket # [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am sorry for the difficulty in getting in touch with this businessI have seen that we have already tried help out by trading this Groupon in previously but the credit went unusedGiven the circumstances with this business I am able to issue Groupon Bucks back to your accountYou will receive a confirmation email when this has been processed.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have not received a full refund for all the items that I purchased but did not receive Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [email protected] ticket [redacted] , it is stated:"On the original screen where you made this purchase, http://www.groupon.com/deals/gl-matchbox-twenty-counting-crows-31, we included a full description of the dealThe terms and conditions of the offer as well as anything you should know before making your purchase will always be included on this page.In this case, the description included the following:"Early Discount - 09/17/at 6:p.m.: One G-Pass Ticket, General Admission Lawn"I'm very sorry you missed the showUnfortunately, Groupons for ticketed events are only refundable on the day of purchaseThis information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13If there's any ever confusion about specifics regarding a deal, whether that includes the description of the deal, pricing, location of the event or when your voucher expires, you can always feel free to contact us for assistanceYou can also view more details about the order in question, whether it's a Live, Local, or Getaways deal by going to the "Order Details" section once selecting the order either in the Groupon app or on the web version of the site."Regarding your complaint: I absolutely understand your frustration in regards to the interface of our mobile applicationHowever, the event date is still able to be viewed from multiple locations such as the page where you viewed the deal, the order details page of your purchase, your confirmation email as well as on your tickets themselvesIn addition, the expiration date for Groupon Live events is typically after the date of the show as this voucher should not expire on the day of the event (that would render your tickets invalid upon redemption).While I can't fulfill your request, I would like to offer you a small token of our regretI've issued $in Groupon Bucks on your accountWhile I know this amount is not equal to the amount you spent on your purchase, please consider this a gesture of goodwill should you choose to use our site in the futureGroupon Bucks will apply automatically to any future purchases, and don't expire for days.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: While the stipulations of the deal you purchase are listed, and the purchase you made was final sale, we'd like to offer some compensation for your trouble in the form of $Groupon Bucks to your Groupon account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Patricia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint rejection: I see that on December 16th, my colleague Murugesan R emailed you regarding this issue As he stated, we did refund the full price of the Xbox to Groupon Bucks, as well as issued an additional $to help make up for the inconvenience of not receiving your itemUnfortunately, we can no longer convert the original refund from Groupon Bucks back to your credit card, as the Groupon Bucks have since been spent on new purchases Once those Groupon Bucks has been depleted, we're unable to cancel the purchases made since, an refund to your original form of payment.I'm very sorry for any continued frustration, but please let me know if there any further confusion Thank you for your understanding.Regards,Shaun HManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Refund request for the defective goods item that you've returned.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer apologies for the difficulty you had redeeming your Groupon for the "Four Visits of House Cleaning Up to Three Man-Hours Each" If you need any additional help, please let me know.I can confirm that your refund processed successfully on 12/08/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original form of payment, credit card ending ***, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer Support

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , My name is [redacted] and I am a Manager in Customer Support I apologize for any trouble! It appears that your refund processed successfully on 6/to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions Regards, [redacted] H Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have received a refund for the full amount

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: This deal is non-refundable but we are able to trade it in!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] For reference, the ticket number is [redacted] Regarding... your complaint: I apologize once again for the frustration regarding your Groupon Goods purchase. You'll find more detailed information in the email sent to you from [redacted] but you've been issued a full refund for the item, as well as an additional Groupon Bucks credit to your account.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific... instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I paid for voucher in USD, the refund should be in USD if you cannot convert inside the groupon creditThen an acceptable refund for same amount what I paid back to my credit card I don't care what my credit card company charged me thenI have contacted new paper company in Chicago about this and they will investigate about this schemeThe reporter is the one who broke the story when the class action lawsuit against you about expiring voucher Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , [redacted] stated:"Regarding your complaint: I am so sorry for the experience you've hadWe'd be happy to assist, but we need you to confirm some information first regarding the Hydrafacial service providedCan you please clarify what steps from this site: http://cosmedlaserspa.com/services/hydrofacial.htm you were provided? Can you please let me know what steps you were refused? Could you also please confirm that you were refused those steps because you were a Groupon customer?"In subsequent follow-ups, [redacted] stated:"Thank you so much for the additional information, and I'm so sorry for any inconvenienceIn this case, our only option would be to have our Scheduling Team reach out to the merchant to investigate the situation and help you redeem your Groupon for the full Hydrafacial process, as there are no limitations listed on the deal page or fine print that would suggest that you should receive a limited process."and:"I completely understand you feeling that way, and again, I'm very sorry for the inconvenienceUnfortunately, since this Groupon is outside of our day cancellation window and has been redeemed, our only option at this point is to have our Scheduling Team reach out to the merchant directly and investigatePlease let me know if you'd like to move forward and I'd be happy to have them reach out and find out what's going on."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused and to hear that the service were not provided correctly as per the voucher description.To make up for the disappointment, I've just issued you a refund in Groupon bucks and removed the Groupons from your accountThe value of all the cancelled voucher is $The bucks can be found shortly in your account and it is valid for daysThus kindly check your account to confirm on the refundThe same can be used towards any purchase in our websitePlease get back to us for any further assistance Regards, [redacted] *ManagerGroupon Customer Support

Hi Bob,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence.I see that we have already issued you refund of $which you paid for this Groupon orderUnfortunately, we won't be able to issue you additional credit above the amount that you paid for this GrouponI am sorry for any inconvenience caused.Thank you for your understanding.Regards, [redacted] Manager Groupon Customer Support