Groupon

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Refund requestPlease contact the financial institution that you contested these charges withYour account has been deactivated for violating our terms of service.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Karin,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your conversation with my colleague [redacted] on February 22.Regarding your complaint:As stated by Ashley in ticket [redacted] :"If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution."Unfortunately, we can no longer assist if a dispute was filed with your bankWe did try to work with you to find the transaction in question, but was not provided the information to do soPlease follow up with your financial institution for any questions regarding this matter from this point forward.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me (assuming the refund shows up as they say it will) Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the matter remains unresolved and a solution was not providedI continue to be unsatisfied with the customer service received, which is frustrating but not surprising based on my experience with this company Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued a refund of $back to your original form of payment as a one time courtesy.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: The third party has not responded to any communication Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company issuing this voucher says a refund is available Groupon is simply refusing to give itI cannot use the vouchers for another day for various reasonsThe company should honor the merchants request and refund the money Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The Groupon won't give me money or store credit back, they just want me to go and use my other Hydrafacials from that spaAnd I won't go back there Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm sorry for all of the trouble that you had in trying to reach the business to schedule the appointment for your massage deals This is not the experience that we want you to have.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] KManagerGroupon Customer [redacted]

Hello Beth,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint concerning your MedPeel Ferulic Vitamin C & Hyaluronic Anti-Aging Kit order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Brendan *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm so sorry for the difficulty you experienced with this dealWe are reaching out to the merchant to find out what happened and make sure that you will be able to use your Groupon on a SundayAdditionally, I have issued some Groupon Bucks for your inconvenience.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've processed a full refund for Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: If [redacted] had indeed reviewed the email communications between me and groupong regarding the disputed groupons, it would have been clear that I had contacted the merchants and "THEY DO NOT ACCEPT EXPIRED GROUPONS" I provided the names of the individuals at those merchants that I had spoken with I do not want to put those names here in public view but if [redacted] would like the name I will put them in public in the Revdex.com post The fight needs to be between Groupon and the mercahnts that are not accepting expired groupons based on my calls and visits to them Groupon clearly puts on their website that expired groupons are valid till eternity Thus, since the merchans in question are not accepting the groupo Groupon must refund the amount paid.Did a Groupon expire before you were able to redeem it?Don't worry - Even after the promotional value expires, the Groupon is still worth what you paid for itFor example, if you paid $for a $Groupon, that Groupon will still be worth $at the merchant after it's expired Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order # [redacted] :I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] **

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Thanks for your email regarding Groupon GetawaysI'm going to loop in a Getaways specialist to review your case for further consideration.They will be in touch soon!Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: processing error using Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:After receiving the message from Revdex.com, Groupon reached out directly to me via email (see below copy/pasted conversation)I responded with the subsequent messageI am rejecting the response for the following reasons: - A refund was not provided to my credit card- The store credit they offered was only $30, less than half of the amount of the requested refundI have not received any additional communication from the businessI want to continue to be a Groupon customer, but I am very frustrated by this experienceThis issue can be resolved by refunding $to my [redacted] credit card used to make the purchaseCorrespondence via email: MESSAGE FROM GROUPON TO MY PERSONAL EMAIL: [redacted] My name is [redacted] and I am a manager at GrouponI have reviewed your correspondence with our representative and I apologize for any confusion.Your order was refunded to Groupon Bucks on 02/01/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at [redacted] I hope this clears everything up! If you have any other questions, please let me knowOtherwise, enjoy your Bucks!Regards, [redacted] *ManagerGroupon Customer Support [redacted] ***I definitely didn't get an email from you regarding this return in either my regular mailbox or my spam folderAs I mentioned in my note to Revdex.com, I searched both places looking for that emailI waited hours to see if it appearedIt never didAlso, I just saw the "bucks" in my account, which are only $The refund amount should have $75, not $Also, this is not a refundthis is a store credit, which I wasn't prompted to use when I bought a $getaway yesterdayHow do you plan to refund the $to my credit card? Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have received a refundSadly, it should have never come to this extent where a complaint had to be filedI can only hope that in the future they address their customers concerns in a more timely fashion so this process is not necessaryI know this was not a direct Groupon order but maybe they should confirm their partners practices prior to offering their products.Also it would help if they would train their customer support to be more responsive as the be patient and then no updates for a week doesn't work for customersBe over informative rather than less informative Sincerely, [redacted]