Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complain, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.I'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Advertising IssuesWe include the full price including shipping, taxes, and any fees on the checkout page of the order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.To make up for the disappointment, I've just issued the refund for the five vouchers for $back to your original form of paymentPlease allow up to business days for this to be reflected on your statement.Please get back to us for any further assistance required.Regards, [redacted] *ManagerGroupon Customer Support

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] **Groupon Customer Support

Hi ***Due to the abusive content and tone of your recent contact with our employees, we've been forced to delete your account and unsubscribe you from our daily e-mails—effective immediatelyWe always try to be as understanding as we can with our customers, but we cannot tolerate this type of behaviour, especially toward our employeesRegarding your orders for Aduro BookCase Folio and Wallet for iPhone or Samsung Galaxy, we've already issued you a full refund and removed these Groupons from youraccountPlease allow up to business days for this to be reflected on your statement.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have asked for somone to contact me by phone A service that they said they provide if you request it and I have I find their belligerence to be disrespectful and unprofessional Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies that you did not receive our original responseI've included that response here:In ticket [redacted] , it stated,Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears this order was placed under an account associated with the name [redacted] *.For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon contact us using the email address associated with their Groupon account ( [redacted] @gmail.com).Meanwhile, if you have any further questions please let me know.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportI wanted to add that [redacted] originally used this card on 05/09/to place an orderIf that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and selected it for their more recent purchase.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: This appears to be resolved and refunded already.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies for any trouble you have experiencedIt looks like this has already been taken care of and we have issued a full refund for your duplicate purchase, but if you need any additional help, please let me know I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for the troubleIt looks like there was an error that prevented your order from processing successfullyUnfortunately, this deal is no longer available for purchase, so I'm not able to update your order at this pointHowever, I've issued $Groupon Bucks to your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any confusion with your requestI was unable to find such deal which you are referring to under your account with the email address " [redacted] @gmail.com"I'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] via ticket: [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Contact Name and Title: Bethany Manager Contact Phone: 888-664- Contact Email: [email protected] Hi Linda, We did reach out to the business on your behalf to try and find another solution, but we weren't able to get approval from the property to cancel your additional bookings as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for these Getaways Booking deals, and I'm afraid I've done all we can do at this point I'm really sorry about this situationIf there is something else I can assist with, I'm happy to help Regards, Bethany M Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comRegarding your [redacted] Massage Center voucher order made on 09/21/2017: We only offer refunds within three days of purchase for Local deals due to our return policyAfter three days from purchase, Local deals are final sale and can only be refunded if the business is unable to provide the services offered in the dealBased on the information you've related in your complaint, your order is eligible to be refunded since the merchant was reported as unresponsive and not able to provide the services to youThe first contact we received from you citing issues with the business was on 11/24/17, via customer [redacted] ticket [redacted] Since it as relayed at that time that you were having trouble reaching the business and no longer interested in using the voucher, the refund request was approved and sent along to our Account Specialist Team to process your refundThis was halted however when we were notified that you initiated a dispute for the order that was to be refunded by GrouponOnce a dispute is filed we normally recommend reaching back out to your financial institution directly, instead of working with us, to discuss a resolution and would advise to let that process run its coursePlease keep in mind for future reference, that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question at that timeInitiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of serviceOur Customer [redacted] department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf ever you're having any difficulty like this again and would like us to reach out to a business on your behalf, please feel free to ask us first before involving a third partyWe're always here to helpSince the dispute process has since been settled and the funds were awarded back to Groupon, we can proceed again according to our policies and proceduresI've just removed this Groupon from your account and issued a full refund to your original method of paymentPlease allow up to business days for this to appear on your statement in the amount of $I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I would first like to apologize for the inconvenience this purchase has caused youI do see that a refund was to be processed and was not, for that I do apologizeI have since refunded you in full $back to your [redacted] Please allow 7-business days for this to be reflected in your accountI've also added $in Groupon Bucks for the trouble.Please note that we are escalating this ticket as to get your refund processed as soon as possible.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11000292, and find that this resolution is satisfactory to me Sincerely, Natalie [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your refund request for order numbers [redacted] [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon did not respond to me via email from [redacted] , so how can a Groupon Getaways specialist review my case for further consideration?Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We recognized this as an unauthorized purchase on your account and refunded you in full.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support