Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I want to start by apologizing for what is obviously a very frustrating experienceWe were notified back in November that your Groupon account may have been accessed in an unauthorized manner, so for your safety and security, we temporarily deactivated it and removed your billing information entirely in hopes that you would notice this and contact us directlyThe thought behind this protocol is that we hesitate to contact you directly in case your entire email address / inbox was compromised as wellThis is in order to further protect your information and keep it as private and secure as possible.I can confirm that the order that was attempted on 11/23/with your billing information was reviewed by our Account Specialists and they ultimately decided to refuse the charge and cancel the order altogetherNo funds were collected on our end and should accurately reflect that on your statement.It's difficult for us to tell how this happened, as these things occur in a variety of waysAt no time was Groupon's internal security system compromised; however, sometimes access to credit card information is gained from outside sources, and then unauthorized users are able to enter that information on our site.Your bank can provide you with more security advice and help you further from here, but if you use your credit card for other web services, it's always a good idea to create a strong, unique password for each website—passwords with a mixture of upper- and lower-case letters, numbers, and symbols are recommended.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: [redacted] I appreciate the response, but it is still not acceptable In my correspondence, you'll see that I reached out to your team IMMEDIATELY after purchase asking for assistance in making the appropriate modifications, before the charge was even fully processed against my credit card, to resolve Can you not see why it is neither fair nor reasonable that you say you are unable to refund because it is, now--after weeks of my reaching out and begging for assistance, too late?If any member of your team would have been willing to offer me a credit in a reasonable amount of time--without having to follow up, beg, file a formal Revdex.com and Attorney State General Complaint--it may have been a reasonable solution; unfortunately, however, this was not the case As a result of the actions (and inaction) of your team and the decisions made, it is clear that Groupon is not a business that I can trust to honor any agreements I make for payment nor to make an issue right if one arises, and is one that I cannot comfortably do business with in the future I have shared this reasonable perspective with your team multiple times before and again with you now in the context of why a credit has no value to me I understand how payment processing works; Groupon has every capability of issuing this refund, they are simply refusing.Finally, the same team member- [redacted] --to whom this issue was escalated previously and who vowed to help with this and any questions regarding other Groupon purchases has repeatedly ignored, over weeks, my requests to cancel and refund the other unused Groupon voucher on my account It had been recently purchased at the time of the request yet I fear I will now be told, again, that too much time has passed to do anything about it because your team failed to act.Until the issue of fraudulently charging an amount I did not approve is resolved with a refund (not credit) and I receive a response to my repeated requests for Groupon to assist in cancelling a different purchase that is not impacted by the amount of time that has passed since reaching out, this matter is not resolved You are a huge company with millions of customers--if you are mistreating me this way, there is good reason to believe I am not the only one and I will therefore continue to pursue this with the Revdex.com, IL State Attorney General, media, and the identification of others who may have experienced similar treatment in consideration of a class action suit I have no desire to spend my time doing any of these things; again, I beg of you to just do the right thing and refund me the amount I did not agree to pay Groupon when I authorized the billing of my credit card and, now, address my repeated requests to be allieved of the liability of the unused voucher on my account.***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your refund request for the Family fruit market Groupon;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey ***,We can certainly look into this for youWhen you last wrote us, we reached out to you via Revdex.com and direct email asking for some additional information.Here's [redacted] message from April:Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Product had been returned but there has been no refund initiated request you to provide us with following details.Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support The internal ticket number for that thread is # [redacted] I'm sending that message to you again today and you can reply to it with that info and [redacted] can look into things for you.Thank you, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the inconvenience regarding your scuba Groupon in Key WestWhile the previous reps you spoke to were behaving consistently with our refund policy, I understand that it was still a frustrating situation.It appears that a refund for this purchase was issued in the form of Groupon Bucks for $on 10/31/After reviewing your account, I see that you've made a couple of purchases since then, and that balance has gone down after those transactions posted.To help ease some of the frustration here, I will be issuing you an additional $in Groupon BucksThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding and patience.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/05/10) */ Hi [redacted] Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon send this request in a separate email, using their email address associated with their Groupon account, to [email protected] sooner we hear from them, the better we can assist Thanks for understanding, and please let me know if I can help with anything else! Regards, [redacted] Manager Groupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comWe completely understand your concern and apologize for the trouble.Your refund was processed to the paying card on 12/13/2017, it should appear on your statement as a refund from Groupon, IncThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything upIf you have any additional questions, please reply to me in my direct email to you.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the trouble! I've found the purchases for the Wallypark Airport Parking, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesThis purchase is in your account associated with [redacted] @stu.rartianval.eduYou contacted us on 1/7/and we sent you a password resent link to that address.I am happy to help you gain access to the account you needJust reply and let me know which account you need a password reset link to [redacted] @icloud.com or [redacted] @stu.rartianval.edu.If you would like to speak with one of our agents over the phone, please visit our [redacted] page with the following link, https://www.groupon.com/customer_ [redacted] , to request a call back during phone hours of Monday-Friday 8am to 5:30pm CST.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Also, this acceptance is contingent on my groupon bucks not being taken away once I accept Sincerely, [redacted]

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable.It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.When there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalfWe see that we did reach out to you on 11/30/to assist you but did not receive a responseWe are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intendedWe ask that if you still need assistance, please respond to this e-mail and we will be happy to assist you further.I hope this helps clear up any confusion.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Thank you for your understanding.Regards,***ManagerGroupon Customer [redacted] Tell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have reviewed your issue.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected](Ticket [redacted] )Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] ** Supervisor Groupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I apologize for the troubleIt appears as though this issue was actually already resolved and your order was refunded to Groupon Bucks on 6/1/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this clears everything up! If you have any other questions, please let me knowOtherwise, enjoy your Bucks!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, please be informed that we have already processed refund to the original form of payment which is [redacted] on 01/13/Requesting you to check your [redacted] account for the same.Thank you for your understanding and please let me know if there is anything else I can help you with.Regards,***ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is a qualified acceptable resolution to me.Qualification to my acceptance (because I feel it's important to speak my mind on this situation): It's a totally lame response meant to deflect responsibility and it's only done to make their record look goodI received another email response from Groupon saying if I had not gone to Revdex.com they would have been happy to help me directlyHowever, I already exhausted all of the avenues within Groupon and received only a flat out decline of doing anything to assist me based on it being beyond their three day limitAdditionally, had they truly read the communications, they would have understood the extenuating circumstancesLastly, giving someone hours to use a credit is ridiculousIf they were responding in good business form, it would be done in a more gratuitous mannerPlus, they sent the credit at 3AM, starting the clock ticking in the middle of the nightI am still happy to spread the bad review about Groupon and they've done nothing to serve their cause by only doing the minimal amount based on pressure to keep a clean record Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I apologize again for any frustration To ensure that customers receive their products as soon as possible, our warehouses begin processing orders right away, which is why the window to cancel or edit orders is only two hoursBecause we received your request more than two hours after your order was placed, your information has already been sent to our shipping provider, along with any other orders that are also ready for processingUnfortunately, we're not able to update the shipping address for an individual order at this point As previously mentioned, you may be able to make updates using UPS My Choice if your order is delivered by UPSThey can answer any more specific questions regarding this service if you reach out to them directly Again, if we receive word that your address is invalid, or if your product is shipped but then returned as undeliverable, we'll take care of things at that point I really appreciate your understandingIf there's anything else I can help you with, please let me know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is a gimmickThere's no customer service just a symbol for the deals of the dayI haven't heard an ounce of pride from any of the employees, only the same copy and pasted statements over and overThank you for showing your lack of substance as a company on this small purchase so that I can avoid litigation in the future Final Business Response / [redacted] (4000, 9, 2015/09/12) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble We typically try to work with our fulfillment network to resolve these issuesbecause we failed to deliver your shipment within the timeframe listed in the Fine Print, we're able to issue you a refund I've just canceled this order and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen againPlease let me know if I can help with anything else Regards, [redacted] Manager Groupon Customer Support

Revdex.com:Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm sorry to hear that you received a defective product and that you've had trouble communicating with the merchant to return your defective productI can see that you were ultimately able to contact them and the merchant provided a return label on 12/for the of orders you contacted them aboutYou can use this label to return your product to the merchant for a refundI would also recommend confirming with them that you can send both items back with a single label before proceeding.As I mentioned, I've also sent a direct email to you and included the PDF of this return label in my direct email to you in order to help expedite this process for youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] , Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi ***, I apologize for any trouble you've experienced and I can certainly understand your frustration However, as previously stated, we are not able to provide a replacement itemYou may keep the item you received or you may return it for a full refund using the pre-paid return label provided to you I'm sorry again for the inconvenience, and please enjoy the $in Groupon Bucks that have already been issued to you If you need assistance with any other purchases, just let us know and we'll be happy to help Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept that a $credit to future purchases on Groupon is enough to satisfy my complaintNor do I accept the form-letter response I've now received repeatedly as a significant enough explanation for what went wrongIn fact the repetition combined with the lackluster effort to care about Groupon's own mistakes do nothing to allay my fear and concerns that this might have not just been a mistakeI am left either with a product I don't want, or the loss of the ability to use those dollars elsewhere for what will be weeks by the time I receive my refund Put bluntly, I am believe that Groupon oversold the deal I purchasedI also believe that Groupon arrogantly assumed I would or, even worse, should just be happy with what is provided to meI believe this was an effort to provide me with a lesser-cost item than what I paid forThe lack of any real apology emphasizes this, amplified further by a true inability to even provide any sort of explanation for the mix upThis stands in direct conflict with the Uniform Deceptive Trade Practices Act, most notably that per the above, Groupon has "willfully engaged in the trade practice knowing it to be deceptive" I've now not been out over $for weeks expecting a product that, by Groupon's acknowledgement in their many responses, apparently cannot nor will not ever arriveAs mentioned above, I don't want $in more cash to risk on a faulty claim by GrouponI have zero belief that any product those funds are used on will arrive as advertised and/or sold In spite of my fears that something may happen in the shipping process, I have returned the tablet as of this morning to GrouponHowever, I DO NOT consider this matter resolved, nor do I consider my situation remediedUntil I will only consider this matter resolved by a) receiving the product I want, b) my refund PLUS an opportunity to re-purchase that product at the originally advertised rate, or c) punitive damages to purchase the product advertised at the current market value from another vendor, I will pursue every legal means to ensure I receive what was ordered Final Business Response / [redacted] (4000, 9, 2015/05/13) */ Hi ***, I'm sorry again that you did not receive the correct item By way of explanation, we work with numerous third party warehouses who ship thousands of products from warehouses all over the United States and CanadaApproximately 99% of our Groupon Goods orders are delivered without issue, though as in any business, mistakes sometimes happenThese are regrettable, if rare, and we do our best to prevent errors in the fulfillment process whenever possible Please understand that it is not our intent to deceive or mislead our customers, and an incorrect item would not be sent to you deliberately The products featured on our site are available in limited quantities, supplied by third-party vendors, and it is this process that enables us to offer items to our customers at a significant discountA Groupon Goods deal is limited by the initial quantity of items provided, and because the entire supply is sold, we do not have additional inventory to provide replacements Unfortunately, this means we will not be able to provide you with the correct itemAs stated previously, you may return the item you received for a full refund, or you may keep the item in addition to the $in Groupon Bucks already issued to you I am sorry that I wasn't able to provide you with your desired outcome in this matter I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, we are not able to assist any further with your particular request and we consider this issue resolved