Groupon

Contact Name and Title: [redacted] EManager Contact Email: [email protected] Hello ***, I am very sorry for any trouble with this order, this is obviously not the experience we want you to have while shopping with Groupon Unfortunately, we're not equipped to resend the product you originally ordered, but we are happy to accept a return and issue you a full refundIf you would prefer to keep this product, you are more than welcome to do so as well It looks like we have already issued $in Groupon Bucks to your account to use for future purchasesOnce your return arrives back at our facility we will be able to issue the refund for the order My sincerest apologies again for the errorIf you have any questions or need any help with your return, please let me know [redacted] E Manager Groupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:Sorry for any inconvenienceI see that you have ordered the product on 05/13/Our fine print states that your product will be delivered in business days, which would 5/24/I would kindly request you to wait until 24th May in case if you do not receive the product we will be glad to help you further.Your product is in transit and you may receive your product any time from nowIf you'd like, you can keep an eye on your shipment's progress by visiting https://tools.usps.com/go/TrackConfirmActionYour tracking number is [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] I have reviewed your correspondence with our representative and I apologize for any confusion.I've just issued you a full refund of $to your original form of paymentPlease allow up to business days for this to be reflected on your statement.While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue any more additional refunds of this nature in the futureBut again, I understand your situation and I'm glad I could help out this time.Thanks again for using GrouponPlease let me know if there is anything else I can do for youRegards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have not received any messages from [redacted] What is the email you are using? Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence,including your thread with my colleague [redacted] in ticket [redacted] . I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it is stated:"I can see the attempted purchase of the Groupon for [redacted] in our system, but we are receiving a "General Decline" error when trying to charge your card. When purchasing a Groupon, it is important to know that the order has not gone through until you receive the message "Your Groupon Order Has Been Placed - That's Wonderful!" with a green check mark. You will also be able to see the Groupon processing in your account right away by signing in at http://www.groupon.com/mygroupons. I'm truly sorry we couldn't get you this deal, as it has now closed and the business has received its final list of Groupon users.Regarding the purchase for [redacted] Twenty & Counting Crows. As informed in the fine print after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you. You can still give this away as a gift if you decide it is something that you no longer would like to attend. I noticed on Aug 28th you contacted to have the name changed for these tickets. I can confirm for you that the name on tickets do reflect [redacted] ***."Regarding your complaint: I apologize for the confusion. The [redacted] voucher that [redacted] is referring to is your "One 15x15" Large Framed Collage Print" that you referenced in your original RevDex.com. Our records show that you attempted this transaction twice. Both attempts showed as a general decline with your original form of payment and no funds were collected on our end.Concerning your [redacted] Twenty tickets: Unfortunately, we have no record of you contacting us on the day of purchase (4/4/17) requesting a refund nor do we show a successful cancellation for the same day. I apologize for the frustration, but your first initial contact of your refund request was made on 7/26/17. At that point, we were unable to issue a refund or a credit for these tickets. You had since requested we change the name on the tickets to [redacted] on 8/28/17, to which we were happy to assist.While I understand that this outcome is not the one you requested, we have done our best to assist you. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hi [redacted] I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted] Manager Groupon Customer Support

Hey ***I'm sorry for any frustration that may have occurred.I've notified the representative assigned to your issue and she'll be in touch soon.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, we sincerely apologize that this happenedWe will be more than happy to process a full refund of the items ordered in error once we receive the returnWe will also process a good will credit of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] .I’ve provided more specific instructions in my direct email to you as well as free return labels for the two itemsIf you have any additional questions, please reply to me there.Once again, we apologize for your experience and we thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I want to apologize again for the trouble with your Groupon Goods purchaseWe do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.I've just canceled your orders and issued a refund of $in Groupon Bucks to your account for your three itemsThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have reviewed the deal you wanted to purchase (https://www.groupon.com/deals/fitness-together-10-40) and as you can see we included a Fine Print section on the deal page which states "Limit per person / Limit per visit"Since this restriction was included in the deal's Fine Print, we will not be able to provide this deal for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm really sorry if your purchase wasn't all you hoped it would be.We have issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementThank you for your patience, and please let me know if you have any additional questions or concernsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I have gotten no response from them even after asking them to resend that email which I still have not received.They started with the games againIt's like they forget what is going on with caseIt's a miserable $80.What is wrong with them? my opinion is there hoping I give up, that's not happening Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hi Christiana,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, Lauren *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket# [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] Thank you for writing back to us.I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Thanks so much for using Groupon and please let me know if I can do anything else for you.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: As this credit was flatly issued, we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I am sorry for the confusion caused Unfortunately, the Groupon in reference here is non transferable and is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.Also, the deal option you had purchased clearly states that its valid for "Category - Sec114, 116, 118, 120, 121R, 122, 124; Sec215-227"As you had mentioned, you were allotted in "Sec 220" which is as advertised in the deal.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] Unfortunately, I wasn't able to locate an account with the email you provided, [redacted] If you could please provide me with the email associated with your Groupon account, I'd be happy to look into this for youThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 8, 2015/05/23) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Your refund has already been processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next business days Thanks for sharing your feedback with usI'll be sure to pass [redacted] suggestion on to the right people Sorry for the inconvenience and please let us know if we can help with anything else Regards, [redacted] M Manager Groupon Customer Support