Groupon

Hi Jennie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Issues with Buy with FriendsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Yoseff *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , but am awaiting a resolution from the merchant Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: A refund for the amount of $has been issued back to your original form of payment on 4/5/16.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] Regarding your complaint: The Groupon Bucks issued earlier have been... removed from your account and the entire $25 has been refunded back to the card you used for this purchase. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps take care of things for you, but feel free to let me know if you have any more questionsI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: A) This is not a satisfactory response. I made the deal with Groupon, not with the credit card company. Groupon is shifting responsibility to the party that is not responsible.B) This does not match the response provided to me previously by Groupon, as they have already stated they will not provide me with the money because they stated I did not go to the participating location.Groupon has multiple agents responding to the same issue and there is no correspondence or record-keeping between them. Very poor customer service. Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I apologize for the delay in shipping on the tablet that you ordered I know that this can be frustrating, especially if it was ordered as a gift for the holidays and was not received in time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I have repeatedly emailed their customer service reps requesting my tickets they charged me $for back in May They were all foreign with limited English skills I asked them to direct me to a supervisor and they never responded The number listed to contact them was disconnected I then requested a refund for the tickets a week before the concert Never received a response I want my money back for the tickets I never received! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received a response from GrouponI sent them a picture as requested last Tuesday and have not heard anything I want a full refund Sincerely, [redacted]

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint in regards to the emails and advertisements that you have received, I am not showing that we received any communication from youI apologize for the inconvenience that this has caused you and we have unsubscribed you from our email listWhere you should not be receiving our emails going forward.Please allow up to two business days for this to be updated.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for reference.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We cannot apologize enough for the problems you had trying to print your vouchersTypically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you.However, because you were unable to access the tickets and make the showtime, I am able to make an exception and cancel your purchaseYou are a loyal Groupon customer and we want to make this rightI've just canceled this order and issued a full refund back to the original method of payment.I’ve provided more specific instructions in my direct email to you (Ref# [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket # [redacted] Regarding your complaint: I'm so sorry for the confusion about the payment options for this deal I'm happy to cancel the transaction and refund the $that was charged to your credit card, but unfortunately this specific deal cannot be purchased using Groupon BucksAs I mentioned, I've also sent a directly email to youPlease reply to me there and let me know how you'd like to proceed.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase of the One-Year Membership to HeadspaceI do apologize, but we are unable to issue an adjustment for a purchase that is showing as redeemed, in addition, it is able to be used via [redacted] devicesPer the merchant's site:https://www.headspace.com/There is a link that will take you to [redacted] to download the app.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Incorrect seating assignment for Cirque du Soleil presents "OVO" (August 3–7)I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: It looks like a full refund of $was issued back to your original form of payment on June 8, and one of our representatives, [redacted] reached out to you via emailI apologize again for the trouble, and if you have any additional questions, please reply to my direct email.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:And I have already explained that I don't have access to a printer! How about you mail me a prepaid shipping box to send the incorrect item back? Let's not forget that I'm not the one that sent myself the wrong item Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for your recent experience with us! While the previous Groupon customer representative you chatted with was behaving consistently with our policy, I still understand that this was a frustrating situation.I have gone ahead and have processed a full refund of your Water Filters order back to the original form of paymentYou should see those funds back in your account in no later than business days I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and I responded to you a moment ago via email from [redacted] .Regarding your complaint: We were unable to find your Groupon account using the information provided.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support