Groupon

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for all of the trouble you've experienced It looks like [redacted] has provided you with return labels to return this item for a full refundUnfortunately, we're not able to offer a replacement for this item I apologize again for any inconvenience this has caused, and thank you for your understanding Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket # [redacted] , it was stated:"We were recently notified by your financial institution that a dispute had been issued against a purchases you madeWe recommend reaching back out to your financial institution directly to discuss a resolution.As previously noted, the decision to deactivate your account cannot be appealedYou are still welcome to redeem your Groupon with the merchant or gift it to a friend if you're unable to use it yourselfIf you need any remaining vouchers on your account, we can reactivate your account temporarily for hours so you may access your vouchers to print or gift."To clarify: any credits on the account at the time of deactivation will not be replenishedJust as with the decision to deactivate your account, this cannot be appealed.Regarding the vouchers you were unable to receive: I have temporarily reactivated your Groupon account so you may log in and download these vouchersNo new purchases will be permitted on the accountI've also sent you a password reset link in the event you have any trouble logging into the Groupon site.You can find any unused vouchers under "My Groupons" at the top right corner of the sitePlease download these vouchers and feel free to use them with the merchants in questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have notified a Groupon stores specialist who is reviewing your request.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your refund requests that were purchased by mistake:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/05/23) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I'm very sorry for the trouble you've experienced with your Groupon Goods purchaseUnfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns You can return most products within days of receiving them, but keep in mind that some items are not returnablePlease check the deal's Fine Print for specific details about returnsYou can find more information on our standard return or exchange policy at http://gr.pn/GoodsReturns I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentFor future reference, you can generate a return label on your own within days of receiving a product: visit http://gr.pn/GoodsReturns to see how After your return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processedPlease keep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedYou can keep an eye on the progress of your return using the tracking number on the attached shipping label Sorry again for the troubleIf you have any questions or need any help with your return, please let me know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered a Microsoft Surface with a power cover keyboard through GrouponThe listing on the Groupon website showed a standard US keyboardThe keyboard I received is actually a French Canadian keyboardI contacted Groupon and they said that they could only to a return for the whole productI did not want to return the Surface itself because it was a good deal and I would not be able to purchase it elsewhere for that priceI only wanted to exchange the keyboard or be refunded the amount that it would cost me to purchase the correct keyboardGroupon offered "Groupon Bucks" which will allow my to buy other things listed on their siteThat would have been a fine solution with me as long as I had been able to purchase the keyboard through them, but that is not an optionThe Groupon Bucks did not total the cost of new keyboardSo now that I'm not sure I want to buy from Groupon again, I'm left with Groupon Bucks and a French Canadian keyboard that I don't have a clue how to useI am sure there is a setting on the computer somewhere to say you are using that type of keyboard but as of right now the computer thinks that it is a US keyboard and so even though you see the symbol on the keyboard when you hit it, it will actually type whatever is in that space on a US keyboardGroupon also advertised that this Surface and power cover keyboard came with a one year warrantyWhen I called Microsoft to see about replacing the keyboard they informed me that the warranty had already expiredAfter proving my purchase date, Microsoft extended my warranty to one year from that date (Thanks Microsoft!) I would caution anyone making a purchase through Groupon that they may not receive that was advertised! Final Business Response / [redacted] (4000, 9, 2015/06/05) */ Hi [redacted] Thanks again for reaching back out to us through the Revdex.comI'm truly sorry for the trouble you've experienced, and I can absolutely understand your frustration I've just issued you a refund of $back to your Visa ending in***Please allow up to business days for this to be reflected on your statementThe Groupon credit you originally received for this issue is still available in your account as well I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you Regards, [redacted] Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you have experienced trying to redeem your [redacted] Spa Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: I am rejecting this response because this business owner did more than just a bad job, he harassed me and made me feel unsafe I felt very violated with their approach and contact via texting and phone calls Its worth more to me than just the price paid for this groupon to feel safe Sincerely, Melissa [redacted]

Hello S,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm so sorry for any frustration! We sent an email on 8/4/to all customers who purchased this GrouponI've copied the original email below in case you are unable to locate it:We have some bad news: Hideaway Golf Center has closedWe know—we're disappointed tooIf you haven't had an opportunity to redeem your Groupon, we want to get your money back to you as soon as possible.If you haven't viewed your Groupon voucher yet, here's how to get a refund: • Go to www.groupon.com/mygroupons and sign into your Groupon account from a computer.• Click "Claim Refund."You can choose a refund to the form of payment you originally used, or to your Groupon account so you can use that money toward future purchasesRemember to use a computer because you won't be able to claim your refund from the mobile website or app.If you're unable to claim a refund by following these instructions, you might have already viewed your Groupon but not redeemed itIf that's the case, please contact us atwww.groupon.com/support and we'll help you outThe sooner we hear from you, the better we can assist.We really appreciate your understanding and apologize for any inconvenience this may causeIf you have any questions about this, please feel free to let us know.Regards,Groupon Customer SupportThank you for reaching out to us! At this time, I want to confirm your refund processed successfully on 8/7/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Again, I apologize for any frustration or confusion this may have causedPlease don’t hesitate to let me know if there’s anything else I can do.Regards, [redacted] *ManagerGroupon Customer Support

Hello Dalana,Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [email protected] your complaint, I wasn't able to find your purchase using this email addressCould you have used a different account associated with another email address to make the purchase?I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Brette *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize that you were not satisfied with the responses you received from Price PlummetUnfortunately, this item had a 30-day return window with the third party merchant and since we are pass that window this item may not be returnedYou can find this information in our Return Policy at http://gr.pn/1XEi4uF, and in the Fine Print on the purchase page for this Groupon at https://www.groupon.com/deals/gs-samsung-galaxy-s6-active-32gb-gsm-unlocked-smar...⇄ since you are a great customer I have issued you $in Groupon Bucks for the inconvenienceThe credit is active now and wont expire for days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey Carol,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] .Regarding your complaint: I've passed this along to a Groupon... Stores specialistI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I am very sorry that you were unable to redeem this voucherI want to confirm that $in Groupon Bucks were issued to your account to make up for this.I’ve provided more specific instructions in my direct email to you (Ref# [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comThe cancellation window for the reservation in question had already passed at the time of your first contact regarding that orderOn the original screen where you made this purchase, http://www.groupon.com/deals/ga-bk-schlitterbahn-waterpark-resort-new-braunfels-...⇄ we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the restriction in question is: "4-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundableNo-shows will be charged total Groupon rate" Since the cancellation deadline is contingent on check in and has to be given days prior to check in, it should be noted that the deal page shows the check in as: "Check in: p.m." At this point, we are not able to cancel or otherwise modify your Groupon Getaways Booking which was nonrefundable at the time of your first contactI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint: Unfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refund exceptionsWe always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your Groupon voucher itselfI'm sorry if anything about this was confusing.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted] I responded to you a moment ago via email from [email protected] ticket [redacted] , it was stated:"As stated under the Fine Print & Details tab on the screen from which this purchase was made, https://www.groupon.com/hotels/miami-beach-fl-us/president-hotel-miami-beach, "Hotel cancellations made on or after 01/01/will be subject to a fee of $288.93." When you book through Groupon Getaways Market Pick, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once the cancellation deadline passed.Since all contacts came to us on 01/04/2018, we were not able to offer a refund on this order without hotel approvalWe reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exceptionWe are unfortunately not a in a position to negotiate date change on hotel reservationsI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals.A follow up email relaying this information was provided to you on 01/04/2018."Regarding your complaint: While I can completely understand how frustrating this situation has been, we unfortunately are unable to provide a refund for your reservationWhen you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refundWe did reach out to the business on your behalf (as stated by Heather), but we were unable to get approval from the property to cancel your booking as an exceptionAgain - we understand this may be frustrating, but Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals, and I'm afraid we've done all we can do at this point.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist youUnfortunately, we are unable to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support”

Hello ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence Regarding your complaint: It looks like this has already been taken care of and your refund processed successfully on 08/to the card ending in [redacted] It should appear on your statement as a refund from Groupon, IncIt can take up to business days for this transaction to reflect on your end, so don't worry if you don't see it right away Thank you for your understandingRegards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’m sorry for the trouble while trying to redeem your voucherI double checked and it appears that you were already provided with the refund on 07/13/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here