Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry to hear about your disappointing experience when working with our Groupon StoresThe item was sold by a third party merchantWe appreciate receiving feedback like yours, as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure they don't happen again.However, since you are such an amazing customer, I am able to offer a one time exception in this caseI've just issued a $refund in Groupon Bucks to your account.While we are happy to make this exception for you today, please know that we will not be able to do so again in the future.I sincerely hope you find your next Groupon experience to be more enjoyable.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the accidental purchase of *** LaserI see that your situation was resolved via [redacted] on May 11, 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: A refund has been issued for the purchase in question.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***,Thank you for your reply, and my apologies again for this inconvenienceUnfortunately, we will not be able to refund this purchase due to the fact that the venue confirmed that admittance to the show was provided, and because you have filed a dispute with your financial institutionOnce a dispute has been filed, we do have to allow the dispute to run it's course.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm so sorry for any difficulty! It sounds like emails from our Customer Support team may be missing your inbox.We have sent a response on 07/18/regarding the status of your Refund for the purchase "Eight 20-Minute Laser-Sculpt Lipo Treatments"If you ever encounter this problem in the future, please check your spam folder as our emails may be ending up thereI also recommend adding [redacted] @groupon.com to your safe-sender list or white-list.I can confirm that we have successfully processed a full refund for this purchase back your payment card on 07/18/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I am a registered nurse and due to the injury I sustained I have been out of work for the past weeks and will most likely be out of work for another weeks to ensure my hand is healed so that I am not reinjured on the job The offer of $Groupon dollars for one of the driving experiences is not satisfactory to me because Groupon dollars unfortunately can not be applied to an insurance deductible Instead I would counter and ask that the $they were willing to refund in Groupon dollars be refunded to my credit card so I can use the money for medical expenses On the Groupon website it states that if a customer is unsatisfied with their experience, Groupon would provide a full refund While I know this applies to a used Groupon, I am kindly asking for consideration and being allowed a one time exception to the day policy due to the injury I sustained and have $be refunded to me instead of Groupon dollars Thank you for consideration of this matter I wish you and yours a happy holiday season Sincerely, [redacted]

Hi [redacted] ,My name is [redacted] and I'm a manager with Groupon customer supportI have recently been alerted of your correspondence with the Revdex.com and would love to assist.However, I wasn't able to find your purchase using this email address or the order number providedCould you have used an account associated with another email address to make the purchase?Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards, [redacted] GManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *ManagerGroupon Customer Support

Hi Tye,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:My name is Shyam and I am Yadhavan's managerThank you for your email and my apologies for any trouble you have experienced.I'm really sorry to hear about the condition of your productOf course, this is not the experience we want you to have when redeeming a GrouponI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Reviews are approved/rejected based on certain guidelinesReview suggests it is not original [redacted] equipment, however it is an original productThe review mentions a poor customer service experience, however, the purpose of the review is to rate product qualityIn the case of customer service issues, shipping issues, the reviews are rejectedAs the product is sold out now you are unable to update further reviewWe appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with.Once again I sincerely regret for the inconvenience causedPlease let me know if there is anything else I can do for you.Thank you for your understanding.Regards,Shyam SManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email froms [redacted] Regarding your complaint: I see that we have processed a full refund for youI have also included the contact information of the business to get more information about the package.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I've already tried this with no luckand I don't want to return itI simply want them to unlock it or pay the difference in cost of a device as I cannot register it with the network as promised Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I apologies for the trouble you had redeeming this Groupon and it looks like your refund has been successfully processed on 7/26/I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I responded to you in the Revdex.com portal earlier today.I have notified a Groupon Stores specialist who is reviewing your request.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey Callie,Thank you for reaching out to us again through the Revdex.com.I reviewed your situation and I apologize for any frustration that's occurred along the way.All of the assistance you received regarding your gift card is in accordance to our policies and procedures.I've also followed up with you via email from our internal systemYou're welcome to respond to me there if you have any further questions.The only way to arrive at a full resolution for that issue is to follow the recommended steps.For all of the trouble, however, I've issued a credit of $in Groupon Bucks to your account.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi [redacted] ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: unfortunately the [redacted] voucher you purchased is a final sale dealWe do include this information in the fine print of the deal page (https://www.groupon.com/deals/viator-hornblower-niagara-cruises-2), which is available to see pre-purchaseAlthough most vouchers are refundable within hours, per the fine print of this deal, "Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply"We would have to stick to the final sale policy listed on the deal.I noticed that most of the deals you were searching for were in Buffalo, NY., as this is the American side of Niagara FallsMost of the Falls and access to them lie on the Canadian sideThe view from that side is much betterYou weren't redirected to a deal that you were not originally viewing, you just didn't realize this deal was for a cruise operated on the other side of the borderI can definitely understand the confusionWe did include on the deal page where you noticed this deal "Please note: This Voyage to the Falls boat tour on the Canadian side replaces the Maid of the Mist tour, which is now operating from the American side." I do apologize for the frustrating circumstances.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Richard,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forth.Sorry for any trouble! Your refund processed successfully on 02/09/to the card ending in It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards,Badri [redacted] *Manager Groupon Customer Support

my sister, [redacted] ***, was the account holder who made the transaction with Groupon She attempted to get a resolution but was only gotten an apology after we were already in Florida with no hotel reserved by Groupon due to their lack of confirmation of our reservation, and [redacted] failure to get an acceptable resolution from Groupon, I stepped in and submitted several emails to Groupon and this claim to Revdex.com WE simply want the additional cost we are out of pocket refunded because of Groupons error Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I want to speak with a supervisorWriting me an e-mail isn't acceptableThere has been several issues and I need them to be addressed Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I checked your account and see that we've already issued $Groupon Bucks to your accountI’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support