Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I see that my fellow manager [redacted] already reached out last week and issued you a refund for this accidental purchaseI believe this issue should be resolved, but I'd like to reiterate my apologies for any inconvenience.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I did not receive a personal email ( I checked both my spam folder and inbox) as was stated in the business' responseNo additional information was provided and no resolution has been reachedThis is unacceptable.Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 06/13/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your underst***ng.Regards, [redacted] WManager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: no resolution option has been given besides a contact request sent to another customer service teamNo resolution option given, so I cannot accept nor be satisfied as none of my concerns have been addressed nor have they offered anything thus far Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint:I'm sorry for any troubleAs per your request, I've gone ahead and issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about Two Movie Tickets and a $ Restaurant.com [redacted] CardI am showing via your zip code that there are participating restaurants within miles and participating restaurants within milesSo, we are unable to issue a refund for this final sale deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/the-healing-experience, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"New clients only."I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s [redacted] .Regarding your complaint: My apologies for all the trouble you have experienced We're always working to make sure every experience with Groupon is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this caseTo make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in daysAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello Mrs [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I would recommend reaching out to your Merchant Development representative directlyThey are best equipped to answer all questions regarding your account and will be able to provide further assistance or clarification.I’ve provided more specific instructions in my direct email to you, and the ticket reference number is [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Full refund of $back to your credit card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have refunded this order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused for not able to use the deal.As per the deal page, we have stated all the valid locations in the map attached at the bottom of the pageI am afraid that you did not see the same which mentioned that all valid address is in Connecticut onlyThus as per the policy we are unable to provide a refund for your concern However as a one off, I have gone ahead and enabled trade in for the voucher.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardYou have days post-expiration to Trade In your voucher.Hope this resolves your issuePlease get back to us for any further assistance and sorry again for the trouble Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted] .In ticket [redacted] , it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I am sorry that we weren't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers and customer satisfaction continues to be a top priorityAs relayed previously, we did reach out to the property to seek refund approval on the nonrefundable purchase but were not given approval from the property to issue a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the most relevant information available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular refund request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: Thanks for your patience, and we're sorry again that this Groupon Getaways reservation isn't going to work out for you.When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this pointThe refund approval comes down to the hotel's policy and we have been denied that option as a resolution.I see you have been a loyal customer of ours and as a goodwill credit, I have issued $in Groupon Bucks to your accountThe credit will automatically apply to your future purchase and expires in days.I'm really sorry about this situationIf there is something else I can assist with, I'm happy to helpWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI am saddened that [redacted] Resort did not issue and refund and Groupon had to out of their own cost I am happy things worked outThank you for your assistance Sincerely, [redacted]

Hi [redacted] , Thanks for reaching out to us through Revdex.comI have reviewed your correspondence with our representative and I apologize for any confusion.I have checked the order and see that the order was canceled on 02/07/and Trade in option has been initiated on your orderUsing the same Groupon Bucks a new order for Fitness Classes at [redacted] on 02/07/2017I hope this helpsPlease let me know If you have any other questionsRegards, [redacted] ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.comI’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.It looks like your issue was resolved as requested and your refund has already been processed on 08/12/to the paypal account you have used for the purchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence from your email address associated with your Groupon accountI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm really sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedWe went ahead and enabled these Groupons for Trade In on January You can exchange your vouchers for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:The email you sent did not provide an acceptable response regarding our issue$Groupon credit is in no way adequate compensation in reliance and equity Your employee's negligent handling of our reservation caused us to have to spend $1,200+ extra for our tripIf it wasn't for your advertising that we still had a reservation, we never would have flown to a foreign country and been in the predicament of having to find last minute alternate reservations Sincerely, [redacted] ***