Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Refund/exchange issuesWe can issue a card refund instead for the amount paid to GrouponUnfortunately, there's no way we can refund the extra charge from the business as we can only compensate for charges we made.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Supportwhy here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm really sorry for any trouble this has causedI've just issued you a full refund for the three duplicate ticket purchases and have removed these Groupons from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because Groupon owes me $in a way I can actually use it I specifically stated I wanted a refund in check or to the card I have on file and that I WOULD NOT accept Groupon credit because I will not be using the business again after their poor customer service and negative customer experience I refuse to believe that a multimillion dollar company can't find a way to refund $to a customer Sincerely, [redacted]

Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] ... [redacted] Manager, Groupon Customer Support

Hello ***,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] .Regarding your complaint: Customer support is not able to assist... when a charge has been disputed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve reviewed your request for a refund,... but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.Also, since the voucher is viewed this deal is not eligible for trade in. However, not to worry. I'll pass this along right away to our scheduling team who will be able to help you by putting you in touch with the merchant to schedule a time for which you can use your voucher.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching back out to us through the RevDex.com. I have reviewed all past correspondence and I'm sorry for the trouble. In this case, notification of the date of the event was provided in three locations. The first is the date you personally selected from a... list of available dates at the time of purchase, which was 10/08/2015. The second was the confirmation email we sent immediately after the purchase was processed, which also would have clearly presented the date you selected. The third location was on the printed tickets themselves, at the top where the option you selected was listed in large print. Unfortunately, since we're only able to refund these on the day of the purchase, and since the date of the event you selected was available to you in multiple locations, we're unable to refund these tickets. I'm sorry for any inconvenience this causes. If you have additional questions or if there's anything else we can do please feel free to let us know. We can be reached at [redacted] or by email at [redacted] Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm so sorry for the confusion with this.I've found the duplicate purchase, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addresses and you made this same purchase under each accountThis second account may have been created by mistake when you attempted to change your email address.Our return policy for Local deals is within days of purchase and I can see that you first contacted us about this issue on the second day after purchaseFor this reason, I've just issued a full refund for the duplicate Groupon to your original form of paymentPlease allow up to business days for this to be reflected on your statement.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Regarding your issue with the [redacted] *** vouchers, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 11/15/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11121217, and find that this resolution is satisfactory to me Sincerely, Cindy [redacted]

Complaint: [redacted] I am rejecting this response because: the business didn't address the concern, being sent the offer twice and nothing being wrong with my payment methodI want two gift cards for this offer sent to me for this inconvenience, as once again nothing was wrong with both payment options presented for purchases Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:While I thank you for refunding me the canvas prints, I still do not have the other groupon creditsWhile I know they are expired, I believe that I retain the face value of the coupon to be used with the vendor or something of that nature, and I would like to have that credit.Also, yes you promised me that you could reactivate my account but I have no idea how to do so or how to reach you (save that I did get a response here to this complain) When I wrote back asking you to reactivate many weeks ago, I received no response over these many weeksGroupon customer service is nearly impossible to reach - impossible apparently by phone or any other means of communication, and nearly impossible to reach by emailMy experience is that Groupon appears to disregard email communication routinely and only rarely has customer service acknowledged or responded to the occasional request I have had reason to make over the yearsAgain, my request of many weeks ago to reactivate my account was disregarded.I do sincerely thank you for responding here nowIf you can remedy these other issues, we can call the case closed and I will simply chalk all of my time and trouble up to experience I will open a new account under te.le[redacted] @gmail.com; you can let me know there, or here at Revdex.com, how you will reactivate my account and let me know if that restores my face value credit with the vendors involved.Thank you I appreciate your help! [redacted] Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about your Groupon Goods purchase that has yet to arriveThis item has a day shipping window, and we haven't reached that time frame yet.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for any trouble you have hadI realize how frustrating a situation like this can bePlease know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the futureWe're always happy to help facilitate redemption for our customersWe want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out.However, since you prefer not to wait for a resolution, I understand and I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Contact Name and Title: manager Contact Phone: (888) [redacted] Contact Email: [redacted] @groupon.com I'm really sorry for the troubleHowever, I'm not able to issue a refund for your expired vouchers All the businesses we feature understand that the purchase value of your Groupon never expires Of course, if you have difficulty using this, I'll be more than happy to assist you further Thanks for your understandingPlease let me know if I can help you with any other Groupons

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI apologize for any confusion or misunderstanding of the deal page informationThe deal page where this order was originally purchased, https://www.groupon.com/deals/ga-pacific-holidays-dubai-maldives-3, contained an "Optional Tours & Upgrades" sectionThis section cited optional tours offered directly through the tour operator and cited the upgrade which was offered as an ato the bundle purchased through GrouponThe optional tours were not part of any add-ons through Groupons and merely cited to inform customers of optional tours they could obtain from the tour operatorThe upgrade offered as an awas only for the Upgrade to an over-water villa in MaldivesThe optional tours and the upgrade were not considered whole add-onOn the drop down menu where customers selected the deal option desired, there was the option to select this trip with or without the upgrade; there was no option to choose any of the optional tours since they were not being offered through Groupon directlyAs such the deal option that you purchased only included the upgrade: Option 40: New York (JFK): Depart on 5/7, 5/14, or 5/21/with upgradeI see that a previous representative did relay misinformation on Groupon's end; to help make up for the confusion and misinformation, I've issued $in Groupon Bucks to your Groupon accountThis credit is available for you to use immediately and will expire in daysAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygrouponsFor security purposes, we are unable to modify/address anyone else's account without their direct consentPlease have the alternate purchaser cited in your Revdex.com complaint, log in using the email address associated with their Groupon at www.groupon.com/supportThey can send a request with the subject line "ATTN Heather H"; once their contact is brought to my attention, I can address accordinglyI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Initial Business Response / [redacted] (1000, 7, 2015/07/08) */ Contact Name and Title: [redacted] M., [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I can certainly understand your frustration According to the tracking information provided to you by our Groupon Goods team, your item was successfully delivered on 07/at 10:AMWe regret the delay in shipping and we're sorry for any inconvenience this may have caused Regarding a refund, it is not our policy to issue refunds for delivered merchandise unless the item arrives damaged or defectiveUnfortunately, we will not be able to honor your request We appreciate you taking the time to share your feedback with usThis is never the experience we want our customers to have, and I'm truly sorry for the troubleWe hope to prevent this issue from happening in the future, and we'll be sure to communicate your feedback to right people who can address your concerns directly with our vendors Apologies again for the inconvenience, and please let us know if we can help with anything else Regards, [redacted] M Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not address a thingLike cowards they stopped all communication and waited for the bed to be eventually deliveredMy bed made it to me via coincidence, not because they provided a resolutionAs for the refund, I'm sure no comp at has a policy of returning money for perfectly good merchandise, and that is not what I was asking forThe reason I deserve a refund was because of the gross negligence and complete mismanagement of my moneyI bet if I took $from Mr [redacted] M and told him he would get an item or his money back in a certain amount of time, and then proceeded to not respond when he looked for me that day, and on top of that just tell him wait, you'll get it when you get it, he would not be happyI can not stand the non sincere unapologetic nature of the people at Groupon I have dealt withI have not had to deal with such failure my whe lifeLike any run of the mill company out there, things are fine when they are going perfect for the company, but let something go wrong due to their neighbor or not and they completely fall apartYOU dropped the ball, and you know you did and instead of taking your losses and admitting it by offering the customer something that makes sense ie a refund or a serious percentage, you have the audacity to sit on your high horse look down on me the customer and basically say so whatBeing but one man I may not affect you, but I promise you will not exist much longer doing what you did to me to othersThis will catch up to you, and you should remember that mightier than you have fallenI WILL NEVER DO BUSINESS WITH YOU AGAINAnyone I can reach will also take their business elsewhereSo [redacted] M thank you for your insincere wordsYou can keep them the same way you decided to keep all of my money

Complaint: [redacted] I am rejecting this response because: It does not solve either issueThey never addressed the first complaint about me paying for a hot stone massage but that is not what the business providedI would still like a refund for thatI bought the Groupon back in April now I can "trade it in" but I have hrs to select what is there so I am forced once again to get something I do not need just so Groupon can keep my moneyClearly they come firstnot the customerVery disappointingI have spent A LOT of money with GrouponBad business decision to loose several years of future purchases over bad ones Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm sorry to hear you were not able to use your Groupon for [redacted] Pearl Harbor Tours as you originally intendedI've reviewed your order and would like to offer you a Trade In.You can exchange your voucher any time for an equal value of Groupon BucksThe Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]