Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: We are unable to refund Groupons after days from purchaseYou can give this Groupon away as a gift.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: I am rejecting this response because: all they said was that they would look at it How does that help - they've been looking at it and send me form emails for days Sincerely, Ann Burgess

Hi ***I'm very sorry for any troubleI checked your account and I can see that we've issued a refund to Groupon Bucks on 03/20/2017.If you need any additional help, Please let me know.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've forwarded this issue to a Getaways specialist to review your case for further consideration.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hi [redacted] Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry for the delay in providing a resolution to your issueI would like to confirm that we will be issuing a refund of $towards the credit card originally used for purchase.Please feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding the location purchased for this event, it looks like Hialeah, FL was the only location purchasable for this deal, so it's possible you had accidentally navigated to the wrong purchase page when searching deals.According to the Fine Print for this deal it is only refundable on the day of the purchaseHowever, I can see that one of the emails you sent to us the day of the purchase requested a refund, ticket # [redacted] Because you made this request within that time frame we're able to accommodate your request and process a refund for this purchase.I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I apologize for any trouble this has causedPlease feel free to let us know if there's anything else we can do.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I see you were already assisted on December 16th.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will speak with Mr [redacted] *and hopefully we can come to an agreement of some typeThank you for helping me sort all this out Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had using the redemption codes for the [redacted] dealIt looks like the order in question was refunded to your original form of payment on 5/24/It should appear on your statement within business days of that date.We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards, [redacted] *ManagerGroupon Customer Support

Hi Alicia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer apologies for the difficulty you had redeeming your Groupon for the "Three Personalized Magic Latte Mugs." If you need any additional help, please let me know.I can confirm that your refund processed successfully on 2/12/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original payment method (PayPal), and it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,Joshua GSupervisorGroupon Customer Support

Complaint: 11183714 I am rejecting this response because of following:1. My previous purchase which was declined, was not re-instated, rather a new order was created because of which I lost the $0 discount for applying [redacted] 10 coupon code. Hence now they purchased but charged me $10 more.2. Groupon did not explain as why my purchases are being cancelled out3. For the inconveniences, which was too frustrating, I was offered only pity $10 where as its very discouraging to shop at Groupon when we are being declined txn with no valid reasons, and at the same time, Groupon staff are able to make the purchase. This results in wastage of my valuable time and 4. No one contacted me. I would suggest to keep this open till my issues are resolved and satisfactorily closed. Sincerely, Kiran [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I never received any kind of response with the exception of this email Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the defective productI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like this order has already been refunded on 01/05/to the card ending in [redacted] It should appear on your statement as a refund from Groupon, IncPlease allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey Cindy,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, I'm sorry for the trouble with this deal and I apologize for any frustration you've experienced On the original screen where you made this purchase, www.groupon.com/deals/ipreservedit-1, we advertised that the completed DVD would be mailed to you free of chargePlease note that we did not advertise that your photos would be returned to youAs such, this is an additional service and is not included in the value of the deal The business is only required to honor the Groupon as printed; any additional services are at your own expenseWe cannot require a business to provide additional services free of charge and we are not able reimburse charges not paid to Groupon Sorry again for any trouble, and please let us know if we can assist you with any other purchases Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) It would have been nice if the Groupon stated that the CD would be mailed back free of charge after I paid the Groupon taxI called Royal Gor and was charged $to my credit card in taxesI am used to paying for everything in my Groupon up frontAll though I understand that some businesses do need to charge a tax, it should be stated up front and not say free of chargeIt also should have stated that I would have to pay to have the images shipped back, which cost an additional five dollarsI felt very uncomfortable giving my credit card information for the remaining balanceI am very disappointed with Groupon for not providing full disclosure[redacted] again was not polite and I am also surprised that Groupon does business with a company like thisThis will be the last time I use Groupon Final Business Response / [redacted] (4000, 9, 2015/05/19) */ Hi ***, I'm sorry again for any trouble With the exception of GrouponLive event deals, Groupons do not include tax or gratuity in the purchase priceIf they are included, it will be specifically mentioned in the Fine Print of the dealOtherwise, tax is collected when redeeming the Groupon and is dependent on the area's local tax laws This information is available in the "Rules For All Merchant Offers Purchased Through Groupon" or in our Terms of Use, which you can find here: [redacted] The Fine Print section of every deal has a link to this page that says "See the rules that apply to all deals." This information applies to all deals unless specified otherwise in the Fine Print We strive to make sure our customers are satisfied with each deal from before they purchase until after they have redeemedI'm really sorry for any confusion this has caused To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let us know if there is anything else we can do to help Final Consumer Response / [redacted] (2000, 11, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer [redacted]