Groupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Please remove reference to my truncated card number in the Groupon response that will be published Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket # [redacted] .Regarding your rejection: While it is true that we typically cannot refund a purchase of this nature past our refund window and past the voucher's expiration, I completely understand your frustrationI've issued a full refund to your original form of paymentPlease allow up to business days for this refund to fully post to your statement.Again, I apologize for any inconvenience caused by this situation.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com I have reviewed your most recent comment and all internal Groupon correspondenceI have requested an account specialist to follow up with you directly to elaborate on this issueThank you for your understanding and I apologies for the inconvenience this has caused you.Regards, [redacted] ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: As mentioned in our earlier correspondences, your return request has already been approved and a return mailing label has been forwarded to your emailPlease print the label and return the item for free[redacted] Check the status of your return by visiting [redacted] Locate the item you returned, then select “View Details” and “View Return Status.” [redacted] When we receive the item, you’ll be refunded to your original form of payment within business days.If you do not have a printer at home, you can often print things on public computers provided at a public library, internet café, or copy center I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Complaint: I am rejecting this response because: business did not offer any resolution Sincerely, Matthew ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: On December 5th, 2017, you spoke to and received an email from our customer [redacted] department letting you know which membership was purchased and what was included with this purchaseA copy of that email is below:Hi ***Thanks for checking out this deal!I looked through the available information for this deal and was able to find the benefits to the $option, for [redacted] Club .https://www.groupon.com/deals/sam-s-club-883-nationalJust so you know, you can often find answers to your questions by checking the Fine Print under the images on our siteIf that doesn't provide the answers you're looking for, we also include a link to the business's website on the deal page for additional reference.Have a nice day.Best Regards, [redacted] *Groupon Customer [redacted] I’ve provided this information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:I have not been contacted by Groupon directly as was stated in the message Groupon should be contacting me at [redacted] @gmail.com Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: The email address you provided [redacted] @gmail.com is not associated with a Groupon accountIn order for me to help I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Please reply in my direct email via [redacted] @groupon.comIf you have any additional questions, please reply to me there.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have reviewed your correspondence with our representative and I apologize for any confusionOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled these orders and issued a refund in Groupon Bucks to your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific information in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including our initial reply in ticket [redacted] .In [redacted] , we stated:"On the page where the deal is offered, in this case http://www.groupon.com/deals/gl-foreigner-40th-anniversary-w-cheap-trick-5, we always include a map and list of locations to the right of the deal descriptionI'm sorry to hear that you're not interested in visiting this location.Unfortunately, Groupons for ticketed events are only refundable on the day of purchaseThis information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13"To further clarify: if you visit the link listed above, the link for the deal you purchased, it was for a concert in CaliforniaWe did not advertise a show in Washington with that link, which is the one you purchasedIt's entirely possible that a similar show was advertised in your area, but the deal you purchased was valid only for the California showWhile mistakes do happen, and I can appreciate how frustrating that is, we cannot bend our GLive policies for this reason.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for providing me with this additional informationI'm able to go ahead and make a one-time exception in this case I've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the futureOf course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us If you have any further questions, please let me know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) From:"Groupon" Date:Mon, Jun 22, at 8:pm Subject:Purchase Confirmed: Thank you for your purchase! Hi [redacted] , Thanks for Getting Your Groupon! This was purchased as my 52nd birthday gift and I was not able to use it on 6/25/because the merchant would not accept itI requested a full refund and was directed to GrouponI no longer in [redacted] and will not be able to use it nor do I have anyone to give it to before the expiration date I would like this amount applied to my capital one master card effective today Order Details View Order Status Description Quantity Price Through August 16, 2015: Two Tickets to "DaVinci and Michelangelo: Side by Side" Exhibition $ Subtotal: $ Total: $ Final Business Response / [redacted] (4000, 13, 2015/08/18) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Your refund for [redacted] processed successfully on 7/to the Mastercard ending in ***It should appear on your statement as a refund from Groupon, Inc Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement Regarding your Groupon for the, "DaVinci and Michelangelo: Side by Side" Exhibition, I'm very sorry you missed the showUnfortunately, Groupons for ticketed events are only refundable on the day of purchaseThis information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq# Thanks for your understandingWe are considering this issue resolved Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: our apologies for any confusion on how to reach out to the third party merchant in regards to your purchaseHere's how you can get in touch with them to request a return label:-Sign into your account at www.groupon.com/mygroupons-Next to your Groupon, click View Details, which will take you to the Groupon Stores customer sign-in-Sign in with the email address and password you use for Groupon, then click Contact Merchant to create a ticketI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hi [redacted] I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't deliveredUnfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchaseHowever, your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us.Regards, [redacted] *SupervisorGroupon Customer SupportTell us why here

Initial Business Response / [redacted] (1000, 6, 2015/08/25) */ Hi [redacted] Thank you for reaching back out to us through the RevDex.com. I have reviewed all past correspondence and I'm sorry for the trouble you have experienced with your Groupon for NuStylz [redacted] I just issued a full... refund back to the credit card you used for this purchase instead of Groupon Bucks. Please allow up to 10 business days for this to be reflected on your statement. Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because:of the poor customer service that I received from GROUPONThe broken promises of contacting me back to no availThe inability of reaching out to them via phone line, and in addition I since taken the DEFENSIVE DRIVING COURSE via a very reputable company AAAI just want my refund back, and call it a lesson learned Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the confusionI've checked your order and can confirm that we have already issued you a full refund back to your payment card on 05/22/and removed this Groupon from your account I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: You were issued a refund to your original form of payment for this order on 12/12/as a one time exceptionThere were separate credits issued for a total refund amount of $It can take up to business days for those credits to post back to your statement and they may not all post on the same day.While we were happy to make this exception for you, please be aware that exceptions of this nature may not be honored moving forward.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support