Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been taken care of; I see that you received a full credit card refund on 05/21/If you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/04) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Regarding our refund policy for the order you placedWe do our best to inform customers of the options they have regarding a refund for purchases madePrior to completing this order on the checkout screen, you can find the area "Payment FAQ," and the question, "Can I change or cancel my purchase?" The answer is visible directly beneath that states: "You have three days to change or cancel your order, unless the Fine Print states otherwiseIf the Groupon hasn't been printed, you can view the purchase details in your account and edit or cancel your order from thereHead to the FAQ to see our refund policy." As for the response sent previously by our Groupon Customer Service Manager, [redacted] I have reviewed the email in question and the language he used to assist with your request was courteous and professional and I was unable to see and instance where he referred to your personal circumstance in an unprofessional manner I do apologize for the situation you are facing as I can understand your frustration and I've gone ahead and converted the bucks refund issued for $29, back to your original form of payment, the [redacted] ending in ***With that said, we have made a one time exception for this request as it is outside of our refund policy, and have issued a full refund for the amount and would be unable to issue any further amount for this Thank you again for your patience and we will consider this case closed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Groupon clearly had advertisement on that deal and I deserve some type of compensation for thisYes, it stayed all sales final but it also stated that the Groupon included all taxes and I was charged an additional $for taxes before I left the restaurantGroupon owes me the difference in what I paid because the whole premise of Groupon is to pay less, not more Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for any inconvenienceI'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.Once I have the information I requested through the direct email I sent , I'll be able to find your Groupon and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] *. on March 13th.In ticket [redacted] , [redacted] stated:"I understand you said that they were originally supposed to be open on Sundays and Mondays. Looking at the merchant's website, it does appear they are closed these days. Additionall, I have reviewed the deal and no edits appear to have been made to this deal copy."While you state that the merchant has changed their hours of operation on their site, the Groupon feature was never dependent on a specific day of the week or time of day, so this would not change the terms of our refund policy. As the Groupon will still be honored by the merchant during the hours of operation they currently list on their website, this is not a case of false advertising.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:They said that the offer did not state the hours of operation and the present websitestates the business is closed on Sun and Mon. The business changed the hours of operation since we purchased the coupon.I have sent groupon a picture of my groupon that shows days and hours of operation as " Mon - Sun 8am- 7pm (CT). I will try to send you the picture on next email. Thanks, [redacted] Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint. I’ve provided more specific instructions... in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order# [redacted] ;I’ve... provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hey Wesley,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I'm sorry for any trouble this issue causedWhen the deal was originally posted to our site there was a typo that showed the two ticket bundle at a lower price than the single ticket bundle which was incorrectI have issued $in Groupon Bucks to your account so you can purchase the two ticket bundle you intended to purchase previously and you will only be charged the $you paid previously.If you have any additional questions, please reply to me in the email I sent directly to you (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: For customer safety and security, our system prevents orders from processing if it thinks they might not comply with our terms of useHowever, certain orders can be occasionally blocked by accidentI'm truly sorry that this happened in this caseWe're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly.For the trouble with order placement, I have gone ahead and processed a credit of $in Groupon Bucks to your account which are available for use right away.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Contact Name and Title: manager Contact Phone: [redacted] Contact Email: [email protected] I'm sorry for the confusion and frustration associated with this purchaseI've reviewed your correspondence with our Getaways Support team, and they were correctAs Gabriel explained, this offer was correctly set up to charge purchases in U.SdollarsThis is stated in the Fine Print on the original deal page where this was booked, www.groupon.com/hotels/barrie-on-ca/holiday-inn, "The actual booking amount will be charged in USD." Groupon Getaways deals that require you to select your dates at checkout will charge in American currencyIf you purchase this deal with a Canadian credit card, your bank may require exchange rates and/or conversion fees We'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the priceIf that letter "C" doesn't appear before the price, that means the deal is processing in U.Sdollars I can see that we issued you $in Groupon Bucks for the confusion, but we won't be able to take any further action or charge you in CAD for these instead

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the full refund to my [redacted] as a resolution is satisfactory to me Per [redacted] request to respond on Groupon site, I responded on the [redacted] customer service email thread requesting the full refund to my [redacted] account Thank you for your assistance Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve looped in a manager who works on the Groupon Live Team and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Armando,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Refund Status Inquiry, Account Activation StatusI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Kelsey RManagerGroupon Customer Support

Contact Name and Title: manager Contact Phone: [redacted] Contact Email: [redacted] I'm very sorry for the troubleUnfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returnedYou can find this information in our Return Policy at http:/ [redacted] and in the Fine Print on the purchase page for this Groupon at http:// [redacted] plus-size-lace-bustier-bras-with-6-hook-and-eye-6-packIf the item wasn't damaged and you received the correct size, we cannot assist in a return

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have begun an investigation internally regarding your orders and issues with the merchant you describedI will keep you apprised of this process until we have a resolution for you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]