Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm sorry to hear this will keep you from using your GrouponHowever, since this was included on the deal page at the time of your purchase, I am not able to issue a refund past days from the purchase dateI’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Tell us why here...Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] via Ticket # [redacted] Regarding your complaint: It looks like a full refund of $was issued back to your original form of payment on June 8, and one of our representatives, Tasha J reached out to you via emailI’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *Manager Groupon Customer Support

Hey [redacted] Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: They have not reached out to me as they said they did and when I respond to the general support e-mail they provide someone gets back to me in times I reach out to themFurthermore many of my groupons have expired at this point because I could not access them and STILL can'tThis is unacceptableI have been dealing with this issue too longI want a refund for all my outstanding groupons and for my account to be closed Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: The refund for this purchase was issued to your original form of payment in the amount of $on 1/19/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Per ticket [redacted] , my colleague [redacted] has already reached out and resolved this issueThank you, [redacted] *ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI am reaching out to you directly to assist with your account We are very sorry for the delay and appreciate you patience.Regards, [redacted] MManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted] Regarding your complaint: Per [redacted] email reply to you on April 14th, this Groupon has been fully refunded to your original form of payment Please allow up to business days for this refund to fully reflect in your statement.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I sincerely apologize for the trouble hereIt seems that you were contacting us from and about your email address of [redacted] This Groupon account has not yet had a purchase made within it and thus will show as eligible for new customer promotions which you otherwise would not be eligible to receiveGiven the Terms of Service for our site stipulate a limit of one account per person, and the fact that you have an existing account attached to the email address [redacted] , you could expect to have issues making a purchase using this promotionWe can merge these two accounts if you would like to prevent future confusionJust confirm your billing address and which email address you'd prefer to use.That all said, a credit card would need to be saved on file in order to make any purchases from our site both for security and to cover the remaining cost after the deduction of the promotional offerI do see that the chat representative whom you spoke with, [redacted] had offered to help manually create an order for you so you could receive a 50% discount but it seems you turned down this offerI sincerely apologize for any trouble and if you would like help merging your accounts and placing an order, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: days past and so cannot be refunded??? It is a servce coupon not used for hidden and excessive additional fees of $No reasonable person would expect such outrageous extra fees additional to $oil change costIt was not disclosed initially because Groupon knew nobody will buy the service if such $extra is disclosed Further, your price of $is more expensive than Toyota dealer price of $Stop this kind of bait and switch practice! Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: In reviewing contact history with Groupon Merchant Support, it appears that you have been in contact with [redacted] as of 10/and he was able to square this awayHe sent a follow up email as well to confirm (below)"This is [redacted] from Groupon Merchant SupportThank you for speaking with me todayI have received confirmation that your payment date change has been submittedHowever, as processing is consistent per month, it is likely that the change will not take effect until NovemberAs your automated payment for the 5th will process today, it is possible that your next October payment will process on the 20th and your November dates will revert to the 1st and 16thIf you have any other questions or concerns, please don't hesitate to reach out to Merchant Support at [redacted] Monday-Friday from 8am-6pm Central Time."I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I can't apologize enough for the frustration on this purchase and can fully understand your situationHowever as mentioned previously these are final sale tickets and we will be unable to refund on this caseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the order that was not delivered, I’ve provided resolution in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm truly sorry for the frustration To ensure that our customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hoursBecause it's been more than two hours since your order was placed, your information has already been sent to our shipping provider, along with any other orders that are also ready for processingUnfortunately, we're not able to stop shipment for an individual order at this point.You should receive the product within business days from the purchase dateOnce you've received it, you can return the item within days Please check the deal's Fine Print for specific details about returnsFind more information on our standard return or exchange policy.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’m so sorry to hear that you’re unsatisfied by your latest Groupon experienceI am a manager here at Groupon, and I am happy to look into this further for you.I've just issued a refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.More specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: The point is groupon s system was down for my hours to cancel that is why I'm complaining I tried to cancel immediately and it said the system was down so I was stuck with these gifts going to the wrong address and then I had to buy other gifts and I have to reship all orders which will cost around which is approximately what it will cost to reship Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11079961, and find that this resolution is satisfactory to meI appreciate that I received the outcome with this situation that I had requestedIt should not have taken months and over messages to correct the fraudulent product they sold that through no fault of my own was not usable as sold Sincerely, Darlene [redacted]

Complaint: [redacted] I am rejecting this response because: this is the worst customer service experience I have had There has been no attempt by the merchant to resolve the issue at hand Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .Regarding your rejection: While our previous correspondence was correct in stating that this Groupon is not refundable under the terms of the deal page and policy, I can completely understand your frustration in this situationYou're a loyal customer of ours, and mistakes this this do happenI'm very sorry for the lack of appreciation that was displayed to you during this request.I have issued a one-time exception refund of order [redacted] The refund will be $to your original form of payment, and $in the form of Groupon Bucks, per the manner in which you paidThe amount going to your original form of payment will fully reflect on your statement within business days, and the Groupon Bucks are available immediately on your accountGroupon Bucks apply automatically to your future purchases.If you have any further questions, please reply directly to me, and I will assist you.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support