Groupon

Here is the response I received from grouponI will wait for a resolution to this matterI have been contacted in regards to receiving a future answer from themThe situation is still not resolved Your Revdex.com Complaint [redacted] ***Hi [redacted] I responded to you in the [redacted] earlier today.I have notified a gift card specialist who is reviewing your request.Please stay tuned for an update via email.Regards, [redacted] *ManagerGroupon Customer Support Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: it does appear we sent an email to you after the first purchase (order [redacted] ) initially failed advising we would try and recharge the credit card within the next hoursI do apologize for the inconvenience with the now duplicate purchasesWe know you're a great customer with us, and ask that you refuse the shipment on one of the two purchases scheduled to deliver tomorrow.Please reply back to the email I sent your directly as soon as you've refused the duplicate shipment and we'll get a refund processed to your original form of payment as soon as it's confirmedIf you have any additional questions in the meantime, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I responded to their email on 10/10/at 11:48am after adding a new card to my account for reimbursement I still have not heard anything back from them or received reimbursement Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] m.Regarding your complaint, I'm very sorry for the issues your girlfriend has had with the merchant for the carpet cleaning serviceThis is never the experience we want our customers to have, and I completely understand how frustrating this must have been.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] I apologize for any inconvenience and thank you very much for taking the time to share your experience with usI'll make sure that your feedback is communicated to the right people who can address your concerns directly with the business.I want to assure you that we review the companies we feature by checking places such as Rip Off Report and the Revdex.com for any negative ratingsWe also check Yelp, CitySearch, and local media for user and editorial reviews as well as [redacted] , [redacted] and other social media sitesWhile recently posted negative reviews may not have an immediate impact on already scheduled deals, they are taken into account when we decide which merchants to work with in the futureWe do our best to feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services, and I'm so sorry that you feel let down by this particular business.If we hear about a negative experience, we always try to resolve the issue directly with the businessIf we are unable to resolve the issue, we notify our customers and take any actions necessary to ensure our customers' satisfaction.We are currently working with this business to resolve the issue you encountered so that other customers do not have the same problem.We stand by all of the businesses we feature and the deals we offer, but if you ever have a bad experience with the service you receive when using your Groupon, we'll be more than happy to work with you toward satisfactionIf you haven't already, and feel it's necessary, you can also provide your feedback on ratings sites like Yelp or Citysearch.Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedbackPlease let me know if there's anything else I can do to help.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: Unfortunately, because this Groupon expired so long ago, I'm not able to issue a refundFor situations like this, we can only offer a credit in Groupon Bucks to help make up for any troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this caseTo help make up for the trouble, I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] P.S. - The reference to the $99 fee to cancel my account can be found in the recording of the conversation at the 800 # that I provided in my original complaint. The representative told me that the conversation was being recorded. Check there - - it's an interesting conversation!

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific... instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble you had redeeming your purchaseI see where you contacted us on 12/and we replied requesting more information regarding the specific deal you were having trouble with on 12/(Ticket [redacted] )In addition to email, you can use our support page to request a call back from our support staff or initiate a live chat https://www.groupon.com/customer_support .If you provide more information regarding the deal and any steps you've taken already to resolve the matter directly with the merchant we can investigate further.Please reply to me directly via email (Ticket [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Hi There, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Since this Groupon Goods item is sold by a 3rd party merchant who takes care of ensuring quality of the item you've purchased as well as assist you with a return/refund, it is best to reach out to the merchant directly for further assistance If you are unable to reach them, we'll be happy to reach out to the merchant on your behalf, but we need more information before we can proceed further: Please navigate back to your item's order page, click on the Tickets tab, and note the ticket number Then, send us that ticket number and the best phone number to contact you with How to navigate to your item's order

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We have confirmed that you were unsubscribed from all Groupon related emails 10/29/You may have continued receiving emails within hours after that date (including the survey we send after contacts with customer support via chat or email), but should not be receiving any more afterwardsPlease feel free to reach out to us if you are continuing to receive emails so we can further assist, or let us know if you're receiving them to any other email addresses of yours.We apologize for the inconvenience, and thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/27) */ Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I can confirm that on 8/11/15, one of our customer service representatives issued Groupon Bucks for the full amount that you paid for your [redacted] Groupon, which was $This credit is available for you to use and will expire in days from the date it was issued Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons I apologize again for the experience you had with this Groupon purchaseIf there is anything else we can do for you, please let us know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for at least giving me credit for something I purchased and didn't received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am however extremely upset with the time and effort I put in to getting a simple refund for something I paid for but was not given and would hate for anyone else to have to go through this hassle with GrouponIt is embarassing that such a huge company can jerk someone around ans not care Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for reference.Sorry for any trouble! I can confirm that your refunds processed successfully on 11/10/and 11/30/respectivelyYou should have received email confirmations shortly after these refunds were issuedIf you're not seeing them, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refunds were processed to the the original payment method which was [redacted] PayAfter your last contacting with customer [redacted] , CS representative [redacted] replied December 21st, with the Acquirer Reference Numbers (or ARN's) which you can use with assistance from the claims department of your financial institution to help locate the refunds.In case you did not receive that email, here is the information provided:Issuer of Refund: Groupon IncAcquirer Reference Number (ARN): [redacted] Amount: [redacted] Refund Date: 11/30/2017Acquirer Reference Number (ARN): [redacted] Amount: $***Refund Date: 11/10/2017I apologize for any inconvenience, and I hope this clears everything upIf you have any other questionsplease reply directly to the email I mentioned above.Regards, [redacted] *SupervisorGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like this was resolved on January 9th via email from [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I was promised and owed a refund not a Groupon credit toward another purchaseThe credit was issued after I contacted the Revdex.com for assistanceThe credit also had a short time restriction and required me to use additional money spent money Sincerely, [redacted]