GrubHub

Hi Deanna, Thank you for reaching out to us via the Revdex.com website I have investigated your issue and completely understand where you are coming from I did investigate your issue and can confirm that a refund was issued in the full amount of $on 3/6/to the original card that was used for order number [redacted] - [redacted] .Feedback is very important to us as a company and I want to thank you for taking the time to provide that If you have any additional questions, please feel free to reach out to us Once again, I am very sorry about this.Thank you for your time,Mauricio P.Customer Care ManagerGrubhub

Complaint: [redacted] I am rejecting this response because: I do not have an existing account my sister does!I tried to explain that before but your rep did not listen to MeI will definitely be telling EVERYONE NOT to use your service!!! I only signed up because my sister raved about how convenient it was.I will NEVER use your service again TRUST ME Sincerely, [redacted] ***

Hi ***, Thanks for contacting us! We have reviewed your complaint and details of your orderWe sent you correspondence via email on February 9th to inform you that the Tammy from Perrotti's Pizza offered you a $refund on a future order, not off of your current orderYou did reach out to us on February 22nd and we contacted Tammy at the restaurant to see if she would refund the order from Februray 9th and she did not offer a refundWe sent over 2-$compensation codes totaling $since the restaurant was unwilling to refund and your $credit is still available for use at Perrotti's Pizza when you order directly from their restaurantPlease feel free to rate and review this restaurant based on your current experienceThanks,GrubHub

Complaint: [redacted] I am rejecting this response because: I am not the person on any of those accounts This was my first attempt at ordering with GrubHub Sincerely, [redacted]

Hi Serena, Thank you for reaching out to us via the Revdex.com website I have investigated your issue and completely understand where you are coming fromI will be following up with all parties that you spoke toFeedback is very important to us as a company and I want to thank you for taking the time to provide that I value your business and hope that you do try us again in the futureIf you have any additional questions, please feel free to contact usOnce again very sorry for the experience and hope that you do try us again in the futureThank you, Mauricio PCustomer Care Manager Grubhub

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Danielle [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] This is explaining away the problem NOT FIXING IT

Hello [redacted] ,Thank you for reaching out to the Revdex.com in regards to your experience from [redacted] on 9/27/ According to our records a refund of $has already been refunded onto the original form of payment (your credit card used)This leaves you with a remaining balance of $40.93.I have provided you with a one time courtesy remaining refund of $ It will take 3-business days for the funds to be reflected onto your account This can also depend on your banking institution.Again we are sorry for the experience and hope that we have regained your trust again.Thank you, [redacted] P.Customer Care ManagerGrubhub

Hi Chelsea, Thank you for reaching out to us via the Revdex.com website I have investigated your issue and completely understand where you are coming from I have issued you a full refund of $for your experience Documentation was sent to the email we have on file indicating the refundFeedback is very important to us as a company and I want to thank you for taking the time to provide that If you have any additional questions, please feel free to contact usOnce again very sorry for the experience and hope that you do try us again in the futureThank you, Mauricio PCustomer Care Manager

The diner was missing an item (egg roll) from their order and requested a refundThe egg roll has been refunded and the diner notified via email

Hi Ms [redacted] , We have reviewed your issue regarding order [redacted] with [redacted] Burger & Pizza on SW 8th street on 12/25/We apologize that the food was in disarray when the delivery driver delivered it to your homeWe appreciate the additional help you provided us by sending in pictures of the quality of the foodWe normally partner with restaurants on decisions of food quality and delivery issues as we did in this case but the restaurant declined to compensate you We have reviewed your order history with us and appreciate your loyalty in using our serviceSo, we have refunded this order in full on us and apologize for the bad experienceIn the future we may not be able to refund orders due to a restaurant food quality or delivery estimates issues but will strive to help you as best we canThank you for using our service and we look forward to servicing you againThanks,Grubhub

We have reviewed this complaintThe diner was informed on 10/and 11/regarding the promotion being discontinuedWe will reach out directly to inform them againThere were also several account that were found for this order all under the same details

Several accounts are associated or cross-referenced with the information provided The diner said they place an order on Grubhub and saw a charge labeled “Grubhub Seamless”Grubhub Inc owns both the Grubhub web site and the [redacted] web siteDepending on how the payment was processed the charge can have a cross-brand labelWe are sorry for any confusion that causedIf the total charge for the order was different than what was anticipated – we would be glad to explore a solutionHowever, based on the information provided we are not able to assist any furtherGenerally, we have supervisors available 24/for escalated issuesWe apologize they were not able to speak to a supervisor at the time of their callThey are welcome to reach out to us again at [redacted]

Hi, We have received your email deletion request and it has been processedThe information we have reviewed is under email [redacted] @yahoo.comLet us know what other information you are requestingWe haven't had any other info provided to us aside from emails asking for the email address to be deletedWe see you asked us to reply to the email of [redacted] @yahoo.com, but see nothing registered to that email nor an order historyPlease clarify what you feel still needs to be addressedThanks, [redacted] - Care ManagerGrubhub

Hi Rayna, Thank you for reaching out to us via the Revdex.com website I have investigated your issue and completely understand where you are coming from I can confirm that a refund was issued in the full amount of $and it settled on 3/1/at 7:18pm CST to the original card that was usedFeedback is very important to us as a company and I want to thank you for taking the time to provide that If you have any additional questions, please feel free to reach out to us Once again, I am very sorry about thisThank you for your time, Mauricio PCustomer Care Manager Grubhub

Hello [redacted] , Thank you for taking the time to contact us regarding your experience with Grubhub on your order from [redacted] Grill on April 4th, We have reviewed your issue and apologize your order was not completed as you expected A full refund was processed on this order and I have sent you a promotion code for $in Free Grub to your email for the inconvenience We look forward to serving you in the future [redacted] ***Manager, Customer Care

Hello [redacted] K, Thank you for reaching out to us via the Revdex.com website I would like to first say I am sorry that there was an issue with your account I did dive into our system and found ticket number [redacted] Here it is documented that our charge inquiry team approved the refund back to your original card I can also see that we did send in a request to reverese your email back to the [redacted] one I also see that the refund in the amout of $was sent back to your card account Once again I am very sorry for the overall expreinceThank you and I wish you a nice holiday weekend [redacted] P.Customer Expreince ManagerGrubhub

Hello ***, Thank you for taking the time to contact us regarding your recent experience with Grubhub for your order on 2/8/from [redacted] PigWe apologize for the inconveneince of receiving incorrect menu items for your order We have reviewed your case and provided a full refund which will be reflected on your card statement within three (3) business daysThank you for providing your feedback which will be used to improve our service in the future

Hi [redacted] , Thank you for reaching out to us via the Revdex.com website I have investigated your issue and completely understand where you are coming from I did investigate your issue and can confirm that a refund was issued in the full amount of $and it settled on 2/2/to the original card that was usedFeedback is very important to us as a company and I want to thank you for taking the time to provide that We take account take overs very seriously and will be looking at your feedback to prevent this from happening in the futureIf you have any additional questions, please feel free to reach out to us Once again, I am very sorry about thisThank you for your time, [redacted] PCustomer Care Manager Grubhub

Hello Zhili [redacted] , Thank you for reaching out to us via the Revdex.com website I would love to extend another $off concession However, I am having a hard time locating your account Can you please respond in this thread to the email associated with your account? I tried looking up your accont with the email and phone number provided and am unable to find your account thank you, Grubhub