GrubHub

Hey ***,You are absolutely correct, you deserve a full refund for you order with *** ***We do want to point out that the delivery time is an estimate and not a guaranteed delivery time, but on this order, it did exceed a reasonable estimationWe are investigating why it took so long to
dispatch a delivery driver to the restaurant after the restaurant set it as ready for driver pick upWe are very sorry you had to contact so many times to get this resolvedWe have gone ahead and refunded the full charge of the orderPlease allow 3-business days to see the funds back in your accountOn top of that you do still have the $promo codes to use on our site to give us another chance to make it right. Sorry again,

Dear ***, Thank you for contacting us in regards to your order placed on 8/16/from *** *** *** *** Since this order occurred nearly months ago we are unable to provide any refund Any time you have an issue with an order please contact us within a week If you have
any further questions please feel free to contact us at: 877-***-*** Once again thank you, *** P.Customer Care Manager

Hey ***,We are looking through our system, but can not find an order for youWe can see that you chatted in at 3AM on 4/and that you called at 4AMThere was no order placed under you account on 4/We are very sorry that you had an issue placing the order, but as of right now there is no
order to request a restaurant to processSince we did not have any technical problems on 4/8, there is nothing we can doWe are very sorryPlease try to place a new order, and contact us when you doThat way we can track your order to make sure everything is working the way it should be. Sorry again,

Revdex.com:
Pathetic customer service!
Sincerely,
Stuart ***

We apologize for any confusion in regards to deleting a Grubhub accountFor tax purposes we are required to maintain some transaction recordsHowever, a Grubhub account holder can log into their account and can overwrite all the personal information with random lettersIt essentially renders the
account uselessOnce these steps are taken no one inside or outside of Grubhub has access to any personal information

Hello Allison,Thank you for reaching out to the Revdex.com. We have looked at your complaint and researched in our database. We see that our driver attempted to contact you on 2/23/18. We also have in our records that we attempted to contact you via email and phone about your order.
We also see that you spoke to one of our representatives and it was communicated that the diner phone number was incorrect. We have no way of changing any diner information. We are very sorry but cannot provide you with a full refund since we tried to reach out to you via phone and email. If you have any additional questions please feel free to reach out.Thank you,Grubhub

Hi ***, Thank you for taking the time to contact us regarding the erroneous charges on your credit card We take information security seriously and would be happy to investigate this further for you If you could please provide some additional data to help me in researching your
issue I am happy to try and get it resolved. Please provide the following information:Screenshot of the chargesLast digits of and expiration date of card usedDate and amount of specific charge I look forward to the opportunity to assist you. *** ***Manager, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and I am glad they responded...and they typed a cordial letter....but I am not 100% satisfiedThey stated they have removed the cards saved to my account (there was only one and I had already removed it) and blocked the information that the malicious party entered (which was MY email address.) They have put in "a request with the tech team to remove your account from our system." That does not say that it HAS been removedThey said they blocked them using my CC but I am the one that called my card company and blocked itIt showed up as a charge pending on my personal cc page as well as with the card company's records when I spoke to a representative on the phoneThankfully it has not posted (yet) but I will be notified if it does and then was instructed to call my card company to start the process of dispute I wish I could give them the credit of blockingAlso, I am not appreciative of them saying that they have not experienced a security compromise and that my "unauthorized activity could be due to use of the same email and password combination to log into multiple sitesIf any site that uses that combination is compromised, those users' credentials can be improperly obtained, disclosed, and then purchased by fraudsters." That is complete speculation as they do not know that I have multiple accounts with the same email/passwordThey could say they don't know how this happened rather than tell me I have made poor choices I don't want them to do anything else for me so I will say I accept the responseThank you for allowing me to contact you to finally get them to do something as I was making no headway myselfHave a great day.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: Grubhub
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@grubhub.com
Hello John, We apologize for the issues you had with your order on 8/29/and you have since been fully refundedWe also issued you $in Free
Grub for your patienceYou will see an email from us with a Free Grub code for your next orderThank you and have a great day!
Initial Consumer Rebuttal /* (2000, 7, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you everyoneI appreciate the genuine understanding and look forward to continuing doing business with you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the time you took to review the incident
Sincerely,
*** ***son

Hello Mindy,I am very sorry that you had trouble ordering with us recently I have looked up your account in our systems and can see that you have not had the best experience with your past orders I advise you to please log into your account and check all of your information (phone
number, delivery address etc) to ensure that we have the most updated information For you protection our system is set up in a way that does not allow any of our agents to change your information The only person who can change that would be yourself by logging into your account The only way a profile is created on Grubhub is that a diner has to create one themselves We do not create profiles without the consent of the diner If you do decide to place another order via our system we advise you to check and verify all of your information before the submission of any order We can also assist you with any profile questions via phone or chat.Again, I am sorry for your entire experience. Thank you, *** P.Customer Care ManagerGrubhub

Hi ***, Thank you for taking the time to contact us and provide feedback regarding your experience I want to express our deepest apologies for the experience you had with Grubhub on your order from Ali-Baba Fusion on June 17th We have reviewed the order and provided a full
refund for you which you will see reflected on your credit card statement within business days. Please feel free to contact us with any additional questions. Thanks,*** ***Manager, Customer Care

Philip *** PO BOX *** Phoenix, AZ 85064 Daytime Phone: *** E-mail: ***@cox.net 3/27/ Re: Philip *** Revdex.com case *** I am Mauricio PCustomer Care Manager for Grubhub Holdings Inc(“Grubhub” or “Seamless”) and am responding to
your correspondence dated 3/15/in connection with the customer complaint submitted by Philip *** (the “Complainant”) As reflected in the complaint with the order being delivered. Complainant indicates that Philip did not receive his order due to multiple delivery estimates. Philip also indicated that he is requesting a refundOur records indicate that we did not meet the requirements of having your order delivered in a correct way. Therefore, we have issued a full refund of $for the *** *** *** order. Please be aware that the refund could take 3-business days for it to fully process. We believe this complaint has been resolved. Please let us know if you need any additional informationSincerely, Mauricio PCustomer Care Manager

Complaint: ***
I am rejecting this response because:Issue not resolved. Can you please give me an indication when the issues will be resolved? It's ridiculous that it is taking so long, especially when your firm told me 48-hours. If you don't want to or cannot delete all instances of my name on your public website then you must compensate me. Is your preference to compensate me instead of pouring effort into deleting my name on your website?
Sincerely,
*** ***

Hello ***, We have reached out to our tech depertment and they have been working on your request. We are very sorry for this. Thank you, Grubhub

Hey ***,We are showing that the order has been refundedAs to why the restaurants told you they do not work this us, our records indicate that they have been on our site since Oct We do not do delivery for the restaurant, but they are set up as a pick up and delivering restaurant with us
Please keep in mind that the refund may take 3-business days to reflect back into your account. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***