GrubHub

Hello ***,First we would like to apologize for the mix up. We essentially mixed your complaint with another diner with the same first name. We are sorry it has taken a while for a response. I have reached out to our legal team and other departments in regards to your gift card question & complaint. In order to use our platform a credit card is needed. This information can be found on our website under our terms of use. We do need a card on file in order to place an order. That information can be found here: https://www.grubhub.com/legal/terms-of-useIf you have further questions you can reach out to our legal team at [email protected] you,*** P.Customer Care ManagerGrubhub

Hi ***,Thank you for reaching out to us via the Revdex.com website. To better assist you I would need to know what your complaint is regarding so that I can forward you to the correct department. You can give us a call at our Customer Care line via (877) ***-***. You can also find our
contact information here: https://www.grubhub.com/help/contact-usI would really like to help you but do need more information.Hope to resolve your issue soon!Thank you,*** P.Customer Care ManagerGrubhub

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Zhili ***

Hey ***, Really sorry about all the trouble you have had with your ordersLooking through, we see that you have been trying to use promo codes that have already been used or are not for your consumer area The order that you placed on 2/would not let you use a first time diner promo code
since you placed an order on 2/under another accountAs of 2/you would not have been a first time userLooking through the notes and live chats, you have already been informed that the orders you tried to place on 3/on both of your accounts had been blocked and the charges had never been capturedAt this time we will not be able to reissue you a new free grub code for the promo codes that you should not have been using in the first place Sorry againHave a good day,

Hello ***,First of all I would like to say I am very sorry for the level of service that you received I went into our system and located the chat interaction that you had with one of our representatives on 8/28/ I have reached out to his manager and we will follow up for the poor
service and the unprofessional attitude Thank you for bringing this to our attention, feedback is very important to our company I will say that I am very embarrassed that this interaction happened between our rep and you.I would like to extend you a $credit in free grub This is a concession that you can use on your next order I have already sent that to the email we have on file Please keep in mind that this concession is good for daysI am also going to provide you a full refund in the amount of $from *** *** Grille Once again I am very sorry for this experience and hope that you do give us a try again in the future If you have any questions please feel free to contact us.Thank you,*** P.Customer Care ManagerGrubhub

Hi ***, Thank you for taking the time to contact us via the Revdex.com I look forward to addressing your concerns and retaining your business as a valued Grubhub customer I have reviewed your account and found the order from July 21st for Portillos and also reviewed
the notes from your calls to customer service In order for me to make an informed decision to compensate you, please confirm what items were missing and we are happy to ensure you receive a refund. I look forward to the additional details regarding your order. Thanks,*** ***Manager, Customer Carej***@grubhub.com

Complaint: ***
I am rejecting this response because:I have a shared computer and a shared addressSo either I or someone associated with me placed an order as a new customer and I do not appreciate the insinuations claiming any misconduct on my behalf If Grubhub only intended for their promos to be one per party/household/anyone associated with said grubhub member then it should have stipulated suchFurthermore it is disgusting that grubhub thinks it has the right to charge me for product I have not received AND does not care to rectify the situation that has caused many negative effects that stem from that chargeThe charges were pre-authorizations that affected my balanceTherefore grubhub is responsible.
Sincerely,
*** B

Hi, Zhili ***Thank you for providing us with the correct email. We have sent you that $concession. Please let us know if you have any addtional questions.Have a wonderful week!Grubhub

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: Grubhub
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@grubhub.com
Dear Angela,
We are sorry to hear about your experience on 9/11/Customers are charged at the point they place an orderIf there is a need
to cancel an order soon after it is placed, normally those funds would be held and released within hoursWe issue refunds immediately; however, certain banks may take 3-days to process a refundPlease rest assured that we are not taking 3-days to issue the refund, we are advising customers of a typical window for bank processing

Complaint: 1***
I am rejecting this response because: WE HAVE ORDERED FROM GRUB HUB MULTIPLE TIMES PRIOR TO THIS WITH NO ISSUE WHATSOEVER AND THE PHONE NUMBER HAD OBVIOUSLY BEEN INCORRECT ON THE ACCOUNT FOR SOME TIMETHE DRIVER DIDN'T EVEN GET ANYWHERE NEAR OUR HOUSE ON THE TRACKER APP BEFORE CONFIRMING THE ORDER, NOR DID THEY EVER TRY KNOCKING ON THE DOOR, WHICH IS A PERFECTLY ACCEPTABLE FORM OF FOOD DELIVERY SERVICE, SINCE MY ADDRESS IS CORRECT ON THE ACCOUNTWE HAVE ALWAYS GOTTEN OUR FOOD WITH NO ISSUES SO THE PHONE NUMBER BEING INCORRECT SHOULD NOT JUSTIFY IN ANY WAY SHAPE OR FORM THE FACT THAT WE WERE RIPPED OFF FOR $AND NEVER GOT OUR FOOD
Sincerely,
Allison ***

We reviewed the case and very sorry Mr*** waited hours for a delivery that did not comeWe made attempts to resolve the issue with the restaurant when he originally inquired about the status of his orderThe restaurant sent the food out for deliveryHowever, they are not certain it
arrivedThe restaurant authorized a full refund for the orderOn the day of the incident we issued the diner a $credit towards a future orderWe have issued an additional $credit the diner can use for a future order

Contact Name and Title: GrubHub
Contact Phone: 877-585-
Contact Email: ***@grubhub.com
When an order is placed on GrubHub the amount of the order is authorizedHowever, the charge remains pending for hrs to accommodate unforeseen circumstances and order adjustmentsWe were unable to
confirm the diner's order with the restaurant and the charge was voided minutes after the order was placedIn most cases the charge stays in a pending state 3-business days after the initial transactionUltimately the lifespan of the "pending state" depends on the efficiency of the cardholder's financial institutionThe nature of the food industry requires us to authorize payment prior to forwarding an order to the restaurantFresh meals have a very short expiration date and are made of many components; adding delivery to that is another layer of complexityWith so many variables in play, our restaurant partners need certainty that their costs are covered prior to preparing a mealWe are sorry for the inconvenience and have issued $credit for their next GrubHub order

This is a complete lie I have proof, via email, direct from the company regarding my issue They stated that I will be issued a refund Stop scamming consumers
Complaint: ***
I am rejecting this response because:
Sincerely,
J ***

Hey ***,Really sorry about the issues you had trying to get a meal to your friend, do to an error in our systemGoing through the notes on your account, and listening to your calls, we could not find when you were told we would compensate for a free mealAt this time you have been fully
refunded for the order and we sent $worth of free grub codes to your email address on your accountWe will not be able to place another order for you, as our systems will not allow us to do soWe have voided out the original codes and sent $code for you to be able to take a little off your next orderSorry again

Hello,Thank you for reaching out to the Revdex.com website. We are very sorry for the overall experience that you encountered. Feedback is very important to our company and would like to thank you for taking the time to provide that.Normally orders are canceled if a restaurant is unable to
fulfill the order. When a cancelation occurs it usually is a voided transition that falls off at midnight CST. If it’s a refund, then it will take 3-business days which is the standard for all banks. The $in free grub is a good will gesture that we give out when we cancel the order for all customersWe hope that you do try us again in the future and are very sorry for the experience.Thank you,Grubhub Care

Hi Christy,Thank you for reaching out to us via the Revdex.com. Our records indicate that a refund in the amount of $was voided out on 3/7/for the order from NoChina. We have sent you documentation about that charge to the email we have on file. If you have any questions,
please feel free to contact us and reference ticket number ***. We are sorry for any confusion that this may have caused.Thank you,Mauricio P.Customer Care ManagerGrubhub

Hello ***,Thank you for reaching out to us via the Revdex.com website. I have looked into your account and do see that two concessions were issued to you totaling an amount of $25.00. Per the terms of our concessions you do need to hit the complete subtotal amount for the corresponding
concession. This means that if you are issued a concession of $the subtotal must hit that at leastThis does not include any taxes or feesI will provide you with a one-time courtesy refund totaling $for your order from *** *** ***. Please allow 3-business days starting tomorrow to see the funds reflected onto your accountYour concessions are still good until 12/28/17.Thank you again!*** P.Customer Care ManagerGrubhub

Hello Grubhub!!I'm still waiting on the email change but yes they did refund me the money! My concern is the security issues which I hope can be fixedSince this has happened I have had several businesses contact me about me trying to make purchased that I, myself were not trying to makeI've since then put a alert on my credit since most of my information was and still is available on Grub hub to this person! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,Thank you for reaching out to us via the Revdex.com website. I looked at your particular situation and I am embarrassed with the level of service that you received. You are right, as a customer you should not be lied to.I will follow up with all parties that came in contact with you
for the order from *** *** & Grill that occurred on 1/12/18. I do see that we did provide you with a refund for that order. What I would like to do is extend to you two offers.1. Is coupon worth $in *** cash for your next order2. Is another coupon worth 15% for another orderIn all I am sending you two concessions. Now they are good for days, you will need to meet all the terms of each coupon, and you cannot combine them both. Essentially, I am giving you a discount on two future orders.Your feedback is very important to use as a company, and I would like to thank you for taking some time to reach out to us.If you have any additional questions, please feel free to reach out to us again. I hope that you do try us again in the future and we have regained your trust.Thank you,*** P

Hello ***,Thank you for reaching out to us via the Revdex.com website. I have reviewed your order from *** Pizza. I am sorry that there was a produce sticker on one of your vegetables. Since Grubhub did not prepare the food we are unable to issue you a refund. I would strongly recommend that you partner up with the restaurant. If they are unwilling to refund I would recommend that you partner up with your credit card company and dispute the charge. I do see we did send you $in Free Grub. If you have any questions please feel free to contact us by phone: 877-***-*** or via chat.Thank you,*** P.Customer Experience ManagerGrubhub