GrubHub

Hi Ms. [redacted],We have reviewed your concern and will make sure we contact the correct department to remove your review. We apologize it has taken so long to remove but we can assure you it will be taken care of it. If you have any other concerns please feel free to contact us....

Thanks,Grubhub

Hello [redacted], Thank you for taking the time to contact us regarding your recent experience with Grubhub for your order on 2/8/17 from [redacted] Pig. We apologize for the inconveneince of receiving incorrect menu items for your order.  We have reviewed your case and provided a full...

refund which will be reflected on your card statement within three (3) business days. Thank you for providing your feedback which will be used to improve our service in the future.

Hi [redacted],Thank you for reaching out to us via the Revdex.com website.  We are very sorry about your situation and your entire experience.  We are unable to offer you a return on the gift card.According to our Terms and conditions we are unable to do that.  You can find information about...

that here:  https://grubhub.[redacted].com/about/terms_and_conditions/There might be another option for you.  You would need to contact our 3rd party vendor [redacted] and ask about a refund.  Please have the email handy (the email where the gift card was sent to).  Here is their contact info:1-855-[redacted]-[redacted] they are available M-F from 8:00am-8:00pm EST.Again we are very sorry,[redacted] P.Customer Experience ManagerGrubhub

Thank you for taking the time to contact us regarding your recent experience with Grubhub.  I want to first apologize for the poor experience you had with the chat agent you spoke with.  I have reviewed your case and determined that you should have been eligible to receive a 50% off...

promotion code towards your next order.   Due to the nature of your case, I made a call and spoke with you today (8/8/17 at 2pm EST) and advised that we will honor your request and provided you with my direct contact information on how to be compensated.Thank you again for allowing us the opportunity to be of service and earn your business back.[redacted]@grubhub.com

Hello,Thank you for reaching out to us via the Revdex.com website.  Unfortunatly since the gift card was purchased via [redacted] we are unable to provide any type of refund.  I strongly suggest that you partner up with [redacted] on this case.   Thank you, Mauricio P.Customer Care...

Manager

We have refunded the entire amount plus provided a credit towards a future purchase. The food was late and not accounted for so GrubHub is paying for this order. We have emailed the diner and made them aware.

Hi [redacted], Thank you for taking the time to contact us regarding your order on July 28th from [redacted].  I have reviewed your account and it appears the restaurant attempted to deliver the order at approximately 2:45AM and made attempts to contact you via text and phone...

call to make the delivery.  Since you did not receive your food I have provided a full refund as a one time courtesy to you.  You will see the refund reflected on your card statement within 3  business days.Thanks,[redacted]Manager, Customer Care

We apologize for the long delivery estimate. The order was marked ready for delivery at 1:06pm. The estimate based on driver availability caused the increase in the delivery time. When cancel an order the charge is voided and should fall off the credit/ debit card in 3-5 business days. At the time...

the order was canceled we issued a $5 credit towards the next order - we are issuing an additional $10 that can be used with any restaurant.

Hi [redacted],Thank you for reaching out to us via the Revdex.com website.  We are very sorry about your situation and what you have been going through this year.  We are unable to offer you a return on the gift card.  According to our Terms and conditions we are unable to do that.  https://grubhub.[redacted].com/about/terms_and_conditions/  Your gift card is treated like [redacted] and does not have an expiration date. We are very sorry for the initial experiences that you encountered when ordering from us.  We hope that you do indeed try us once again.  Thank you,Grubhub

Hi [redacted], Thank you for contacting us in regards to your recent order and experience with Grubhub.  We are sorry to hear the food you ordered from [redacted] on 5/28/17 was not up to par and you were left hungry.  I have reviewed your account and see that when you went to order the next...

day your order was cancelled.  I have provided a full refund for your order from [redacted] which will be reflected on your card statement in approximately 3 business days.Please feel free to contact us if you have any other question and we look forward to an opportunity to earn your business back![redacted]Manager, Customer Care

Hello,Thank you for reaching to us via the Revdex.com website.  We have looked at our records and saw that you contacted us on 12/12/17 and spoke to one of our Sr. Representatives.  We have submitted a ticket to delete the account in question.  We are very sorry for the overall...

experience. If you have any questions, please feel free to contact us.Thank you,[redacted] P.Customer Care ManagerGrubhub

Mr [redacted], Thank you for taking to the time to provide us with your feedback.  I apologize the service was not what you had expected on your order from Chicago [redacted] on 4/7/17  I have documented your feedback and processed a full refund of $15.93 for the inconvenience....

  Please let us know if there is anything else we can do for you.   [redacted]Manager, Customer Care

Complaint: [redacted]
I am rejecting this response because:This situation is very serious, and here is my response to the company's: Again, I paid you, not the restaurants. You run a business and it is your responsibility to handle incompetence. The $15 credit, was ludicrous. Firstly, I had to pay $8 extra, for the second order, because of the way the person set up that $15 credit. 2. I was temporarily in that city, and found that the second restaurant was terrible also. No salad included, a joke for a pizza, etc. I sent photos to you. So, I actually had to order [redacted] pizza, through their website, just to get full. GrubHub ruined my day. Please get that $33 to me immediately.Finish the Job
Sincerely,
[redacted]