GrubHub

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Not sure if I remember how to log into my profile, but if I do remember I'll make the changes Sincerely, [redacted] ***

Hi [redacted] ,Thank you for reaching out to us via the Revdex.com website I can confirm with you that your order from [redacted] that occurred on 11/6/has been fully voided out Please keep an eye out for an email from us regarding this In this email I will include documentation that we have released the funds I strongly recommend that you partner up with your bank.Once again, I am sorry for this experience.Thank you, [redacted] P.Customer Care Manager

Hi [redacted] , Thank you for taking the time to contact us regarding your recent order with [redacted] Cafe on July 21st I apologize for the inconvenience you have experienced After reviewing your account it appears a full refund was processed on July 26th and should be reflected on your card within business days If for some reason there is any discrepancy, please provide us supporting documentation and we will be sure to appropriately adjust your accountThank you, [redacted] ***Manager, Customer Care

Complaint: [redacted] I am rejecting this response because: I had already contacted them before I opened the case through Revdex.comThey didn't properly handle my case Sincerely, Kwang [redacted] **

The diner placed an order an order through GrubHub and did not receive their full orderThey received a partial credit for the missing itemsWe are not able to credit any additional amount for the mealThe diner also expressed concerns regarding a price discrepancyThe menu is priced the same as the restaurantThe additional cost for their order was a $delivery feeThis delivery fee came from a delivery service that calculates based on distanceAll fees are disclosed at the time of orderHowever, this amount is not typical of GrubHub orders and we will refund the delivery feeWe are also extending them a $credit toward a future order

Complaint: [redacted] I am rejecting this response because: The card number is linked to an account there They acknowledged it was linked to an account and a charge that does not include my email address or phone number This business is conducting unsafely when it comes to credit card numbers and account holdersand as a result of this I do not accept their response Until the charge is reversed back to my account I will continue to refuse all offers from this company Sincerely, [redacted]

Hi Katie, my name is [redacted] a Care Manager with GrubHubCan you please provide us your restaurant details so we can work with our marketing team to make this right? Please feel free to email me directly at [redacted] @grubhub.com

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Contact Name and Title: Grubhub Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @grubhub.com We have spoken to the diner directly to resolve this issueWe have also issued $in FreeGrub

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance in this matter Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/09/22) */ Contact Name and Title: Grubhub Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @grubhub.com Hi Sharon, we apologize for the delay, however, it took our Fraud division some time to research this matterWe have refunded $to your credit cardAnytime a person's credit card information is compromised we suggest they contact their card issuer to see what steps need to be takenThank you for your patience

Hello ***,Thank you for reaching out to us via the Revdex.com website I am unable to locate your order based on your phone number and email Do you happen to still have that order number? Or do you have an account with us using another phone number/ email?Please respond to this message with any information that can help us locate your account.Thank you, [redacted] P.Customer Experience Manager

We have already replied to the resolution for this customerWe also provided him the option to call us so we can go into further detail regarding this now discontinued promotion

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Contact Name and Title: [redacted] , VP of Care Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @grubhub.com Hi [redacted] - We reviewed your account and discovered that you added a $tip to the order on June 25thWhen we put the new charge through on your credit card it looks like the bank authorized the "new" full amount rather than just the additional $bBy now you should only see one charge for $If this is not the case please reach out to our Care team and they'll be able to assist youAs a gesture of goodwill we've also issued you another $in Free Grub for you to use on a future order Thanks - the GrubHub Team

Hi [redacted] ,Thank you for reaching out to us via the Revdex.com website I can confirm with you that your order from [redacted] that occurred on 11/6/has been fully voided outWe did send you a correspondance about this to the email we have on file If you have any addtional questions please feel free to contact us.Once again, I am sorry for this experience.Thank you, [redacted] P.Customer Care Manager

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: [redacted] , VP of Care Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @grubhub.com Hi [redacted] - We apologize for any troubles you may have had with GrubHubBy now your bank should have released the additional funds leaving only the one charge of $ We've also gone in and removed your e-mail address from our database so you shouldn't receive any future correspondence from us anymoreWe do hope you change your mind Regards - The GrubHub Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, the funds were released back onto the card and I am satisfied as long as I will no longer be solicited by GrubHubHorrible service, I now order directly from the restaurants instead

Hi Kevin,I apologize for the issue you experienced while attempting to use a first time diner promotion. We have informed our tech team of the false response of accepting a promotion that you may have not been qualified to use. We know this can be an inconvenience so we will honor the amount that... was not discounted. I have applied the refund to this order and you will receive an email confirming that change to your order total. If you ever have questions in the future regrading promotions or free credits please feel free to visit our site or contact us. I am including GrubHub links below for your convenience:Free Grub balance checker: https://www.grubhub.com/GiftCards.actionPromotions terms and conditions: https://www.grubhub.com/promoLegal.actionIf you ever need anything else please feel free to contact us and thank you for being such a loyal customer.

Hi ***,Thank you for reaching out to us via the Revdex.com website I am very sorry that your review was posted on our websiteI can confirm that a ticket was sent to our tech team to have the review removed Keep in mind since it is the weekend it can take more than hours However, I can assure you the ticket is being worked on.If you have any additional questions please feel free to contact us.Thank you, [redacted] P.Customer Experience ManagerGrubhub

Hello Mr ***, Thank you for contacting us via the Revdex.com and allowing us the opportunity to review and respond to your inquiry We apologize for any confusion regarding refunds on your account for your order on 3/22/from [redacted] I have confirmed that a full refund was processed on 3/28/and will be reflected on your card statement within business daysWe appreciate your business and hope you will continue to do business with us As an act of good faith, I have applied $in Free Grub to your account

Hi ***, Thank you for reaching out to us via the Revdex.com website I have investigated your issue and completely understand where you are coming from I did investigate your issue and can confirm that a refund was issued in the full amount of $on 2/7/ Please keep in mind it can take 3-business days for the funds to show up on your account Feedback is very important to us as a company and I want to thank you for taking the time to provide that If you have any additional questions, please feel free to reach out to us Once again, I am very sorry about thisThank you for your time, [redacted] PCustomer Care Manager Grubhub

Generally, we can not delete accounts because we have to keep records of financial transactions with the restaurants on our siteGrubhub users have the ability to overwrite any details of their accountHowever, we were able to scramble the details of this account for the complainantIf they receive any future email from Grubhub they can find an unsubscribe email within the body of the email