GrubHub

Hello ***,Thank you for reaching out to us via the Revdex.com website I am very sorry your order was canceled on 12/9/ I have reviewed your account and can see that two $promotion codes were sent to you at the time of the cancelation Both are good until 1/9/ Please check your inbox or spam inbox to find a code from Grubhub indicating a total of $with both codes.If you have any questions, please feel free to reach out.Thank you, [redacted] P.Customer Care Manager

We apologize for any confusion regarding the 50% off promotionThe discount email could have been blocked by a spam filterWe have refunded 50% off the diner's last order - totaling $

Hi we have removed any saved credit card information availableAs far as scrambling the account to be unusable it is something we can request from our technical teamWe do keep records of all transactions to ensure we have financial transactions from use of our site.&n**p;We appreciate your patience while this is being completed.&n**p;&n**p;Joe&n**p;Manager - Customer Care

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Contact Name and Title: [redacted] , VP of Care Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @grubhub.com Hi [redacted] - We're sorry to hear you were unable to get your orders during the snowstormsAfter checking our system we confirmed we did cancel and refund your ordersYou will not see a refund on your account because the charge was canceled before it had an opportunity to post to your accountIf you're seeing actual charges on your statement please provide us with the order #s or names of restaurants that you ordered from and we'll research further Thanks for using GrubHubThe GrubHub Team

Hi [redacted] ,We have provided you a full refund of $for the order from 12/23/from [redacted] *** Please be advised that it will take 3-business days for the funds to be reflected onto your account An email was sent to [redacted] @msn.comIf you have any additional questions please feel free to contact us again.Thank you,Grubhub

Hi ***,I apologize that you feel we are not being fair to you regarding promotionsThere are clearly defined terms and conditions to describe the appropriate usage for 1st time diner promotions vsexisting customer promotionsI have pulled up your account and there are several very similar accounts so it is difficult to find your contact informationI apologize if you feel we assumed you were not doing things appropriately as you mentionedIf you want me to contact you directly I can do soWhat is the best number to reach you?Thanks,***Care Manager

Hi ***,I apologize that it took me longer than I anticipated to circle back with youThis was because I wanted to make sure that we had as much information as possible to demonstrate that Grubhub is absolutely not withholding customer credits and that [redacted] is committed to refunding impacted customers.All customers that have an existing [redacted] gift card or non-promotional credit will be refunded by [redacted] These customers should contact help@ [redacted] .com for more information and assistance [redacted] will confirm a refundable balance and issue one to the customer.We’re incredibly committed to making the transition from [redacted] to Grubhub as easy as possible for our diners! Please let me know if you have any questions or if there is anything I can do to help you out.Thank you, [redacted] P.Customer Care Manager

Complaint: [redacted] I am rejecting this response because: This literally answered of my questions in my original complaint; how did this make it through their Quality Control process??? PLEASE answer me why I experienced those issues I did Please provide an explanation, and not an apology Your response epitomizes the experience I have suffered through over the past year or so Please do your due diligence and RESEARCH my complaint rather than provide a blanketed statement of apology My next s social media Be prepared with over 50k followers reading my complaint, and then I will be posting on your facebook wall the egregious response you provided to my very detailed complaint (given the character limit) Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Contact Name and Title: [redacted] , VP of Care Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @grubhub.com Hi [redacted] - We take service seriously and wanted to apologize for the inconvenience you had with your order from [redacted] Mexican RestaurantAfter listening to your phone conversations we have agreed to issue you a full refund and have also given you an additional $in Free Grub for the overall experienceWe clearly didn't meet our objective of taking care of our customers during your interaction(s) with usIf you ever need any assistance again please reach out to us and we will do our best to resolve your issue the first time Regards - The GrubHub Team

Complaint: [redacted] I am rejecting this response because: I have a copy of the businesses response on the day of the incidentYou may also call the restaurant GM, identified as Max, who will fully validate my version of events( [redacted] ) They promised to deliver the full order (value approximately $62) even with refund plus I had to use an expensive glucose pack as a result of the time spent on the phone being lied to saying after refund, my food was enroute Their resolution comes nowhere near what was promised or my expense for the misconduct Sincerely, [redacted] ***

We are very sorry to hear of your experience using our service Our records indicate that you ordered from a restaurant which uses a third party delivery service We attempted many times to ascertain an ETA on your behalf and we encountered difficulties in getting accurate and timely updates from the delivery service Our service brings restaurants to your fingertips, however, we are unable to control delivery times and food quality Despite that, we refunded your full order and we hope you'll reconsider using our service in the future

We have refunded the entire amount plus provided a credit towards a future purchaseThe food was late and not accounted for so GrubHub is paying for this orderWe have emailed the diner and made them aware

Complaint: [redacted] I am rejecting this response because: II've had several conversations with my card company the charge went through and the money was deducted from my account the fault lies with your company not my card company Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/09/29) */ Contact Name and Title: Grubhub Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @grubhub.com We are sorry to hear that you experienced issues lately using our serviceFor this order you were refunded on 8/22/If you did not see it post, please contact your financial institution - in some cases charges are initially in "pending" status and if we cancel the order, the pending amount is removed and therefor there is no charge and subsequently no refund needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I wouldn't complain about the service if I were able to use the Promo codes Also, the Promo codes listed in the response are the codes I had in my letter What's interesting is that Grub hub never bothered to check to see if those codes were usedDon't just email a letter, please look into my account and see if another order was placed after [redacted] *** [redacted] is the reason I received a refund and a $Promo code.I I can see right now what's what's going on So everyone will know, I placed an order with [redacted] and I paid, I did not have a Promo code the food arrived an Hour late and cold as well as under cooked I received a refund from an [redacted] Owner because the food was horrible, be also informed me that Grub Hub delivers the food which means they were one hour late not himHeyHub offered me a $Promo Code to used on my next order which I was me we able use became the Promo codes me we worked Notice that gruHub responded stating that I have a Promo code and that [redacted] was the last order placed on my account.This only proves my point, [redacted] was the last order placed because the Promo code never worked I put two Promo codes on my initial letter because I needed the list the codes that never workedSo, as I stated several times already the Promo Codes I was given From GrubHub NEVER WORKED AND SUE TOO TGE POOR CUSTOMER SERVICE FROM ***, Supvwith Grub Hub I refused to use this serve e again until it's corrected.Thank you for action that a Promo code was given to meBut, you didn't mention why I could not use itAnd, thank you for responding but you also didn't mention [redacted] who I could have received help from but he just wasn't interested that day in doing his job You have my account information and never once did you try to give me a Promo code that works And, as I stated before since I was giving since I was giving a bad promo code and also bad customer service from supervisor until it's corrected and he's been spoken to there is know reason refer from GrubHub I don't do business like this I am not interested in throwing my money away to GrubHub to receive poor service, no help if I complain and a invalid Promo codeThat will not keep my businessSo, if you can't help or just don't want too it's completely your choice But, I have updated you on the problem so I done my part No need for me to come wasting my time talking about this if you already know what's going on and that my information is valid.My service will not continue since my complaint was ignored Sincerely, [redacted]

Hi [redacted] ***, We have located an order for your address with [redacted] ( [redacted] ) but nothing under your direct informationIf this is the order you are inquiring about please let us know, it would be under order # [redacted] and was placed on 01/09/Thanks,GrubHub

I NEVER changed the addressI didn't do anything wrong it was YOUR staff that changed the addressand then tried to blame it on the customerTotally unprofessiona, incompetentl and RUDE Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hi ***,We are so sorry about your experience with our gift cards After speaking with my Lead [redacted] I have received noticed that your gift card issue has been resolved [redacted] also shared with me the email you sent thanking him for a resolution We hope that you continue to use our service Keep in mind the free grub in the amount of $that we sent you is good for days and it will expire on 10/25/Again I am very sorry for your overall experience but very happy that [redacted] came to the rescue!Thank you, [redacted] P.Customer Care Manager

Initial Business Response / [redacted] (1000, 6, 2015/09/14) */ Contact Name and Title: Grubhub Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @grubhub.com Hello Mark, We apologize for the inconvenience you had with your GrubHub order on 8/29/We see you have been fully refunded and compensated with $off of another order, which you have already usedWe have issued you another $off of your next GrubHub orderThank you for your patience and we look forward to doing better next time!