GrubHub

Hi ***! Thank you for reaching out to us about your experienceWe are terribly sorry to hear about you food experience and customer service experience We pride our-self in providing great customer experiencesWe have refunded your order as a courtesy because you are a valued
customerIn these type of instances, we do leave it up to the restaurant to take responsibility for the quality of the food you receivePlease take the time to rate and review your experience onlineAs far as your discount code, $codes were issued to you that nightOne was issued by mistake and voided outHere is your $code, ***The code is valid until 3/Once again thank you for taking the time to reach out to us, we apologize for any inconvenience. Best, Grubhub

Hello ***,Thank you for reaching out to us via the Revdex.com website. I want to say that I am very sorry for your overall experience. I have looked into your account for the order that occurred on 11/16/from ** ***I can confirm with you that a full refund was processed this
past Tuesday 11/21/in the full amount of $46.31. An email was sent to your account indicating this change. Once again, we are very sorry for the overall experience. I hope that you do try us again in the future.thank you,*** P.Customer Experience ManagerGrubhubg

Hi Mr***,We have reviewed your complaint and we show no record that the order was never sent to youWe have reviewed our records in chat and we never stated we will refund the order for youWe did as required and contacted the restaurant and they stated delivering the food and having no
other issuesWe apologize for any issues you may have had but we found no fault in the restaurant not delivering the foodThanks,*** - Manager, Customer Care

Thank you for contacting us with your concern Our current system configuration dictates that, if a restaurant chooses to offer delivery-only for certain hours of the day, they need to contact us daily to remove pientirely from their account, and then call to put it back on the following
day We are not currently able to offer these two services by hour of day Many restaurants do not have the time or ability to do this, so orders still go through and it is up to the restaurant how they choose to handle the order We recognize that this creates confusion and created an inconvenience for you We will submit further feedback to our restaurants group and our web dev team to see how we can make improvements going forward

Hi ***,Thank you for reaching out to us via the Revdex.com website. I have investigated your issue and completely understand where you are coming from. I have issued you a $concession code and documentation of that code was sent to the email we have on file with your accountFeedback
is very important to us as a company and I want to thank you for taking the time to provide that. We are sorry that this resulted in a poor experience.If you have any additional questions, please feel free to contact us.Once again very sorry for the experience and hope that you do try us again in the future.Thank you,Mauricio P.Customer Care Manager Grubhub

Hello ***, Thank you for taking the time to reach out to us via the Revdex.com website. I am very sorry for your experience on 11/3/17. We were experiencing a very high call volume and had a few tech issues that day. Any order that experienced a problem that day has been refunded.
I strongly suggest that you contact your bank to discuss your funds. Again, I am very sorry for the experience that day. This is not a great 1st impression and we do hope you give us a try one more timeThank you, *** PCustomer Care Manager Grubhub

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hello, I would like to mark this complaint as resolved. Thank you,***
Sincerely,
*** Nofal

Thank you for reaching out to usWe looked into the dates in question and will not be making any changes to your payGiving consideration to those specific orders - you would still be below the threshold for the guaranteed hourly minimumIf you would like more specific details please reach out
to ***@grubhub.com

Complaint: ***
I am rejecting this response because:I have reviewed the Grubhub Terms of Use, and the only mention anywhere use of a credit card was under "Using Grubhub", "You may only use the Sites to order if you are the authorized holder of the credit card used for payment...". No where in the Terms of Use does it mention you must have and use a credit card in order to be the recipient and user of a gift card.I will forward my response and query as to where Grubhub warns users before purchasing a gift card that the gift card recipient must have/use a credit card in order to redeem the gift card, to both your legal department and the California Attorney General's Office for review. The purchase of gift cards are nonrefundable, even when the purchaser is unaware the recipient must have a credit card or they cannot redeem the gift card
Sincerely,
*** ***

Hello ***, Thank you for taking the time to reach out to us via the Revdex.com website. I have looked into your order from *** *** that occured on 10/23/17. Since the order was paid for in cash I am unable to issue you a refund. You will need to contact the resturant directnly to
discuss your refund. That number is 734-***-***. We can only offer you a goodwill geasture of issuing you a coupon in the amount of $10.00. I have sent that to your email that is assocated with your account. Please keep in midn that this does expire in days. I also do encrouage you to write a review for *** ***.Again,I am very sorry.Have a great weekend.*** P.Customer Expereince Manager

Complaint:
I am rejecting this response because:First and foremost I will never again use your alleged service Funds should NEVER be captured prior to the order being accepted; I find this practice very shady because you make money on the float before it is returned Do not attempt to shift the blame to my bank as they are not the problem Your response will be marked as "Unsatisfactory" and again: SHAME ON YOU!
Sincerely,
DrRandie ***/rb

Complaint: ***
I am rejecting this response because:I do not want any creditsI will not be ordering from the restaurant or using the grub hub service again.
Sincerely,
*** ***

Hi ***, Thank you for taking the time to contact us regarding your order with *** *** on July 21st I apologize you were not notified that your order was cancelled and agree that is not the experience you should have when working with Grubhub A full refund for your order was
processed on the same day and would be reflected on your card statement within business days Please let us know if this has not happend and provide supporting documentation so that we may adjust your account.Due to the inconvenience, I have placed a $Free Grub credit on your account to be used towards your next order We truly appreciate your business and hope you will give us another chance Please be on the lookout for an email from us for your Free Grub codes. Thanks,*** ***Manager, Customer Care

Hey ***,We are very sorry for the trouble with this first time diner promo codeOur system has accounts associated with your contact information, and that is why the first time diner promo code will not work for youAt this time we will not be able to refund the $for the promo codeWe are
very sorry if you did not see that this promo code was for diners that have never used our site beforeKeep an eye out for our Facebook page and our *** posts, we always have promos going on. Sorry again,

Complaint: ***
I am rejecting
this response because: They are still saying they discontinued this promotion, like I said before, why were you advertising this promotion when it was discontined? You obviously did not understand my concernI used your promotion when you was still actively adverstising then you tell me you discontinued after people used your promotion
Sincerely,
Chongliang Zhao

The customer attempted to use a promotional code that was only valid for first-time dinersThe customer already had an existing account with GrubhubThe issue was explained to the customer when they called on May 29thWe were not able to extend a refund at that timeWe do refer existing
customers to frequent our social media channels for upcoming promotions and contests

Contact Name and Title: GrubHub
Contact Phone: 877-585-
Contact Email: ***@grubhub.com
When an order is placed on GrubHub the amount of the order is authorizedHowever, the charge remains pending for hrs to accommodate unforeseen circumstances and order adjustmentsWe were unable to confirm the diner's order with the restaurant and the charge was voided minutes after the order was placedIn most cases the charge stays in a pending state 3-business days after the initial transactionUltimately the lifespan of the "pending state" depends on the efficiency of the cardholder's financial institutionThe nature of the food industry requires us to authorize payment prior to forwarding an order to the restaurantFresh meals have a very short expiration date and are made of many components; adding delivery to that is another layer of complexityWith so many variables in play, our restaurant partners need certainty that their costs are covered prior to preparing a mealWe are sorry for the inconvenience and have issued $credit for their next GrubHub order

Hello ***,I would like to say I am sorry for the experience that you had on 10/6/from *** *** *** ***. I can confirm with you that I have provided a full refund in the amount of $to the original form of payment. Please keep in mind that it can take 3-business days
(depending on your banking institution).Overall your feedback is very important to us. We are sorry that this experience did not live up to our standards. If you have any additional question please feel free to contact us.Thank you,*** P.Customer Care ManagerGrubhub

The coupon that was going to be used is a first timer diner promotion so the diner isn't eligibleWe will reach out though due to the potential lack of clarity when speaking to one of our representatives and offer a credit towards a future purchaseWe will email a resolution for this dinerThank
you for reaching out to us

Hello,Thank you for reaching out to us via the Revdex.com site. I am very sorry to hear about your overall expereince and what occured with your account. Feedback is very important to us and we will look at your experience to see where we dropped the ball and how we can make it better.We do
indeed have Charge Inquiry department that does work very closely with our Customer Expereince team when it comes to compromised accounts. We do take compromised accounts very seriously due to the sensetivity of the overall exepreince and issue. We strongly recommend that you contact *** to ensure that your account is secure. I did confrim with our Charge Inquiry department that your Grubhub account was taken over. I also can confrim that the full about of $has been released and refunded back to your account. This occured on 10/19/at 11:16am EDT. Once again I am very sorry for your overall experince. If you have any addtional questions please do reach out.Thank you, *** P.Customer Expereince ManagerGrubhub